Kapa.ai
What Kapa.ai is
Kapa.ai connects unstructured knowledge to AI agents, providing grounded context, or offers prebuilt agents for common use cases. It is intended for customer self-service, internal teams, and developers working with technical knowledge. Kapa says it connects more than 20 sources, including documentation sites, PDFs, tickets, community threads, GitHub code, and API specifications. It can parse PDFs, images, and code, and read a codebase alongside documentation. Answers and retrieval context include citations, and Kapa says it re-indexes changed sources automatically to keep connected knowledge current in real time. Deployment options include website widgets, in-product agents, Slack and Discord bots, Zendesk agents, support form deflectors, hosted MCP, APIs, and SDKs. Analytics cover conversations, queries, knowledge gaps, feedback, and quality scoring. Listed source integrations include Google Drive, Notion, Salesforce, Linear, Confluence, Stack Overflow, YouTube, Discord, and S3-compatible buckets. Kapa lists API, self-hosted, and web platforms, with cloud deployment. It says it is SOC 2 Type II certified and GDPR compliant, encrypts data at rest with AES-256 and in transit with TLS 1.2+, supports PII detection and masking, and has training opt-outs signed with all LLM providers. Pricing is on request; a 14-day trial includes one index, 5,000 crawled pages, 5,000 retrieval queries, and 1,000 answers. The workspace pauses afterward unless the customer moves to Growth or Enterprise.
Who it suits
Kapa.ai suits organizations building customer self-service agents, internal knowledge tools, or developer-facing support around technical information. Its deployment choices and source integrations address teams connecting knowledge across multiple systems.
What it does well
- Connects more than 20 knowledge source types.
- Answers and retrieved context include citations.
- Automatically re-indexes sources when they change.
- Offers widgets, chat bots, APIs, and SDKs.
- Lists SOC 2 Type II certification and GDPR compliance.
What to know first
- Pricing is available on request.
- No free plan is offered.
- The 14-day trial workspace pauses unless moved to a paid plan.
Limits
The 14-day trial includes one index, 5,000 crawled pages, 5,000 retrieval queries, and 1,000 answers. It also includes the Retrieval API, hosted MCP, pre-built agents, and integrations; the workspace pauses after the trial unless moved to Growth or Enterprise.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free trial | for 14 days · 1 index · 5,000 pages crawled · 5,000 retrieval queries · 1,000 answers · Retrieval API and hosted MCP · Pre-built agents and integrations | Free |
| Growth | Contact us · Unlimited indexes · Pages and data sized to you · Continuous sync, including private sources · Analytics and knowledge gaps · Zero data retention and PII masking · Email and Slack support | On request |
| Enterprise | Contact us · Unlimited indexes · Custom pages, data, and retrieval volume · SSO, SCIM, and RBAC · Data retention controls · EU and regional hosting · Premium support and SLA | On request |
As kapa.ai lists them, read 5 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Kapa.ai website
- Start the 14-day free trial
- Connect documentation, files, tickets, code, or listed integrations
- Create an index and allow sources to be crawled
- Deploy through a widget, bot, API, SDK, or hosted MCP
- Move to Growth or Enterprise before the trial workspace pauses
Verdict
Kapa.ai brings knowledge ingestion, cited retrieval, multiple deployment formats, and analytics into one offering. The trial has stated usage limits, and continued workspace access requires moving to Growth or Enterprise.
Questions
Does Kapa.ai offer a free plan?
No. It offers a 14-day free trial. The trial is listed at 0.00 USD for 14 days.
What are the trial limits?
The trial provides one index, 5,000 crawled pages, 5,000 retrieval queries, and 1,000 answers.
Which platforms are supported?
Kapa lists API, self-hosted, and web platforms, with cloud deployment.
What security protections are listed?
Kapa says it has SOC 2 Type II certification and GDPR compliance, with AES-256 encryption at rest, TLS 1.2+ in transit, and PII detection and masking.
What happens when the trial ends?
The pricing page says the workspace pauses unless the customer moves to Growth or Enterprise.
Facts from Kapa.ai's own pages
- Analytics
- Kapa lists conversation and query analytics, knowledge gap reports, feedback, and quality scoring. · kapa.ai, 5 Oct 2026
- Automatic updates
- Kapa says it automatically re-indexes sources when they change and can keep connected knowledge up to date in real time. · kapa.ai, 5 Oct 2026
- Citations
- Kapa says its agents cite their answers and retrieval returns cited context. · kapa.ai, 5 Oct 2026
- Data protection
- Kapa says it encrypts data at rest with AES-256 and in transit with TLS 1.2+, and supports PII detection and masking. · kapa.ai, 5 Oct 2026
- Deployments
- Kapa lists website widgets, in-product agents, Slack and Discord bots, Zendesk agents, support form deflectors, hosted MCP, APIs, and SDKs. · kapa.ai, 5 Oct 2026
- Headquarters
- New York and Copenhagen · kapa.ai, 28 Sept 2026
- Integrations
- Listed source integrations include Google Drive, Notion, Salesforce, Linear, Confluence, Stack Overflow, YouTube, Discord, and S3-compatible buckets. · kapa.ai, 5 Oct 2026
- Intended users
- Kapa describes its deployments for customer self-service, internal teams, and developers working with technical knowledge. · kapa.ai, 5 Oct 2026
- Knowledge sources
- Kapa says it connects 20+ sources, including documentation sites, PDFs, tickets, community threads, GitHub code, and API specifications. · kapa.ai, 5 Oct 2026
- Model training
- Kapa says it has signed training opt-outs with all LLM providers. · kapa.ai, 5 Oct 2026
- Parsing
- Kapa says it can parse PDFs, images, and code, and read a codebase alongside documentation. · kapa.ai, 5 Oct 2026
- Product
- Kapa ingests and retrieves unstructured knowledge to provide grounded context to AI agents, or offers prebuilt agents for common use cases. · kapa.ai, 5 Oct 2026
- Security certification
- Kapa says it has achieved SOC 2 Type II certification and is GDPR compliant. · kapa.ai, 5 Oct 2026
- Support
- The Growth plan lists email and Slack support, while Enterprise lists premium support with an SLA. · kapa.ai, 5 Oct 2026
- Trial limits
- The 14-day trial includes one index, 5,000 crawled pages, 5,000 retrieval queries, and 1,000 answers; the pricing page says the workspace pauses after trial unless the customer moves to Growth or Enterprise. · kapa.ai, 5 Oct 2026
Where Kapa.ai stands on Freedom251
- Knowledge Bots#11 of 21
- Retrieval-Augmented Generation Tools#21 of 26