Freedom251 › Customer Journey Analytics Software
JourneyTrack
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free Basic | FREE for 30 days · 3 journeys · 1 workspace · 3 editors · unlimited viewers | Free |
| Journey Mapping | per month, billed annually · 20 journeys included · 3 workspaces · unlimited editors and viewers | $3 a month |
| Journey Management | per month, billed annually · 20 journeys included · 10 workspaces · unlimited editors and viewers | $5 a month |
| Decision Intelligence for Customer Journeys | Custom Pricing · 20 journeys included · unlimited workspaces · unlimited editors and viewers | On request |
As journeytrack.io lists them, read 5 Oct 2026. The maker's own page has the final word.
Facts from JourneyTrack's own pages
- AI features
- AI tools include Journey AI, persona and workshop tools, insights, recommendations, storytelling, label assistance, and the Journi conversational agent. · journeytrack.io, 5 Oct 2026
- AI privacy
- The product FAQ says customer data is not used to train JourneyTrack's AI models and that AI features are optional and can be turned off at the customer's request. · journeytrack.io, 5 Oct 2026
- Audience
- JourneyTrack describes its platform as built for enterprises and complex organizations coordinating customer experience decisions across teams. · journeytrack.io, 5 Oct 2026
- Connected artifacts
- Users can attach or embed links to artifacts from tools such as Miro, Figma, Google Drive, Loom, and Airtable in journeys. · journeytrack.io, 5 Oct 2026
- Governance
- Journey governance includes role-based permissions, journey ownership and decision rights, evidence trails, auditability, shared standards, and action plans. · journeytrack.io, 5 Oct 2026
- Integrations
- The integrations page lists connections including Qualtrics, Medallia, Forsta, Google Analytics 4, Jira, Azure DevOps, Asana, and Snowflake; some integrations are marked coming soon. · journeytrack.io, 5 Oct 2026
- Journey intelligence
- The platform brings journey evidence, governance and prioritization, execution workflow, measurement, and downstream activation into a decision pipeline. · journeytrack.io, 5 Oct 2026
- Metrics
- JourneyTrack supports step-level metrics and journey health scores, and its metrics page describes automatic metric updates through Medallia, Qualtrics, or Forsta. · journeytrack.io, 5 Oct 2026
- Product
- JourneyTrack is a governed intelligence platform that helps enterprise teams decide which customer journey moments to fix, prioritize work, and measure whether changes deliver expected outcomes. · journeytrack.io, 5 Oct 2026
- Security
- The pricing page lists SOC 2 Type II and ISO 27001 certification and multi-factor authentication across all four plans. · journeytrack.io, 5 Oct 2026
- Single sign-on
- Single sign-on is included in Journey Management and Decision Intelligence plans, and not listed for Free Basic or Journey Mapping. · journeytrack.io, 5 Oct 2026
- Support
- All plans list email support; Journey Management includes one hour per month of premium support and Decision Intelligence includes two hours per month. · journeytrack.io, 5 Oct 2026
Where JourneyTrack stands on Freedom251
- Customer Journey Analytics Software#14 of 34
- Customer Journey Mapping Software#15 of 23