ITOC360 is an incident orchestration platform for DevOps and SRE teams. It correlates alerts using labels, resources, and timestamps with machine learning, grouping related notifications into incidents. Teams can route alerts to engineers, configure timezone-aware on-call rotations with holiday overrides and backups, and set escalation policies. Responders can acknowledge, escalate, reassign, or resolve incidents from Slack or Microsoft Teams, with activity collected in a timeline, or use the iOS and Android apps. Notification options include voice calls, SMS, push alerts, email, Slack, Microsoft Teams, and custom webhooks. Its integrations directory lists 59 options, including Prometheus, Datadog, Jira, and ServiceNow. Teams can also import schedules, escalation policies, integrations, and routing rules from Opsgenie or PagerDuty exports, with migration assistance. ITOC360 offers a free plan and a 14-day trial. Free is limited to one user, one monitoring source, 50 SMS and five voice calls monthly, and seven-day data retention. Paid plans start at $12/user/mo; Premium includes a written 99.99% uptime SLA, dedicated support, and onboarding.
Who it is for
ITOC360 suits solo developers and teams managing operational alerts, from early or growing groups to teams of 20 or more. Its mobile apps and chat-based response options may suit teams that need to handle incidents away from a desktop.
What is good
- Groups alerts into incidents using machine learning.
- Timezone-aware rotations include holiday overrides and backups.
- Responders can manage incidents through Slack or Teams.
- Import support covers Opsgenie and PagerDuty exports.
- Free plan and 14-day trial are available.
What to know first
- Free plan is limited to one user.
- Free plan retains data for seven days.
- Free plan limits SMS and voice calls monthly.
Verdict
ITOC360 combines alert correlation, on-call scheduling, escalation, and incident response across mobile apps and chat tools. The free plan has firm usage limits; paid plans start at $12/user/mo, with higher-tier support and an SLA on Premium.
ITOC360 plans and pricing
All plansCompared on incident management software
- Free plan
- Yes
- Paid from
- $12/user/mo
- Escalation policies
- Yes
- Post-incident reviews
- Yes
- Status pages
- Yes
- Mobile apps
- Yes
- Audit logs
- Yes
