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iLobby (now FacilityOS VisitorOS)
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What iLobby (now FacilityOS VisitorOS) is
iLobby, now FacilityOS VisitorOS, digitizes visitor handling from invitation through an audit trail. It supports digital sign-in, visitor photos, ID scanning, printed badges, host alerts, and pre-registration. The system records access decisions, arrivals, departures, and signed documents in searchable, exportable records. Configured watchlists can be used to screen visitors, with security alerts when a match is found. Visitor data is governed by access controls and retention policies, including automatic purging under configured rules. Host alerts can be sent through email, SMS, Microsoft Teams, or Slack. Listed connections include Microsoft Entra ID and Okta for single sign-on and address-book syncing, and Genetec for visitor credentials and emergency mustering. API access is an add-on for event management and visitor-data retrieval. Corporate starts at $225 a month and includes a 10.9-inch MDM-enrolled iPad, with unlimited users, visitors, and sign-ins. Enhanced costs $299 a month and adds touchless sign-in, an Outlook events plugin, SMS sign-out reminders, and badge printing.
Who it suits
VisitorOS is intended for security, EHS and compliance, facilities and operations, IT, and front-desk teams managing visitors. It may fit organizations that need visitor records, screening, and connections to identity or security systems.
What it does well
- Records visitor access decisions and signed documents.
- Supports pre-registration, ID scanning, and visitor photos.
- Sends host notifications through email, SMS, Teams, or Slack.
- Visitor records can be automatically purged under configured rules.
- Corporate includes an MDM-enrolled iPad.
What to know first
- No free plan is listed.
- Corporate starts at $225 a month.
- API access is an add-on.
- Several Corporate features are optional add-ons.
Limits
Corporate starts at $225 a month and makes badge printing, pre-registration, and visitor screening optional add-ons. Enhanced starts at $299 a month and adds touchless sign-in, pre-registration, an Outlook events plugin, SMS sign-out reminders, and badge printing.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| EmergencyOS Basic | Included with VisitorOS · Unlimited users and employees · unlimited drills and evacuations · email emergency notifications · past-event logging | Free |
| Corporate | Starting at $225/month · 10.9" MDM-enrolled iPad included · unlimited users, visitors, and sign-ins · badge printing, pre-registration, and visitor screening are optional add-ons | $225 a month |
| VisitorOS Corporate | Starting at $225/month · 10.9-inch MDM-enrolled iPad · unlimited users, visitors and sign-ins · mobile app · Active Directory · SSO · CSV/XLS exports · optional badge printing, pre-registration, watchlists, screening and API | $225 a month |
| EmergencyOS Corporate | Starting at $275/month · Everything in Basic · mass email/SMS notifications · SMS emergency notifications · unlimited emergency profiles · digital mustering lists and points | $275 a month |
| VisitorOS Enhanced | Starting at $299/month · Everything in Corporate · touchless sign-in · advanced pre-registration · Outlook events plugin · SMS sign-out reminders · badge printing and templates | $299 a month |
| Enhanced | Starting at $299/month · Everything in Corporate · adds touchless sign-in, pre-registration, Outlook events plugin, SMS sign-out reminders, and badge printing | $299 a month |
| VisitorOS Enterprise | Speak with an Expert · Everything in Enhanced · employee sign-in pass · global address-book messaging · visitor approval · watchlists · visitor screening · optional multi-tenant | On request |
| Enterprise | Speak with an Expert · Everything in Enhanced · employee sign-in pass, global address-book messaging, visitor approval, watchlists, and visitor screening | On request |
As facilityos.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Visit https://www.facilityos.com/.
- Select Corporate, Enhanced, or Enterprise based on the listed plan details.
- For Enterprise pricing, speak with an expert.
- Arrange deployment and training through Corporate, which includes those services.
Verdict
VisitorOS combines visitor sign-in, record keeping, watchlist screening, and host notifications. Review plan details and optional add-ons, since functions such as screening and badge printing vary by plan.
Questions
What does VisitorOS cost?
Corporate starts at $225 a month and Enhanced starts at $299 a month. Enterprise pricing is available by speaking with an expert.
Is there a free plan?
No. VisitorOS has no free plan.
Which platforms are listed?
Android, iOS, web, and API are listed.
What is included with Corporate?
Corporate includes a 10.9-inch MDM-enrolled iPad and unlimited users, visitors, and sign-ins. Badge printing, pre-registration, and visitor screening are optional add-ons.
What does Enhanced add?
Enhanced includes everything in Corporate and adds touchless sign-in, an Outlook events plugin, SMS sign-out reminders, pre-registration, and badge printing.
Can VisitorOS integrate with other services?
Listed integrations include Microsoft Entra ID and Okta for SSO and address-book sync, and Genetec for visitor credentials and emergency mustering.
Facts from iLobby (now FacilityOS VisitorOS)'s own pages
- API
- VisitorOS API access is a paid add-on for creating and managing events and retrieving visitor data. · facilityos.com, 15 Oct 2026
- API documentation depth
- The public Help Center contains operational articles but the reviewed public pages do not expose API reference, SDK downloads or self-hosting instructions. · help.facilityos.com, 15 Oct 2026
- Check-in
- The system supports digital sign-in, visitor photos, ID scanning, printed badges, host alerts, and pre-registration. · facilityos.com, 3 Oct 2026
- Company headquarters
- Crunchbase lists the headquarters in Toronto, Ontario, Canada. · crunchbase.com, 15 Oct 2026
- Company history
- FacilityOS says its CEO spun the original iLobby solution out as a visitor-management platform and that the 2024 rebrand reflected the company's expanded scope. · facilityos.com, 3 Oct 2026
- Company legal name
- Crunchbase identifies the legal name as iLobby Corp. · crunchbase.com, 15 Oct 2026
- Compliance records
- VisitorOS captures access decisions, check-ins, check-outs, and signed documents in searchable, exportable records. · facilityos.com, 3 Oct 2026
- Deployment
- The vendor supplies pre-configured, deployment-ready kiosk hardware and software with ongoing repairs, support and training. · facilityos.com, 15 Oct 2026
- Digital sign-in
- VisitorOS supports digital kiosk sign-in, visitor photos, ID scanning, printed badges, host alerts and pre-registration. · facilityos.com, 15 Oct 2026
- Emergency management
- EmergencyOS provides unlimited drills, evacuation notifications, mustering lists and emergency history logging. · facilityos.com, 15 Oct 2026
- Founded
- VentureBeat reports that iLobby was founded in Toronto in 2013. · venturebeat.com, 15 Oct 2026
- Funding
- VentureBeat reports a $100 million investment from Insight Partners announced on January 5, 2021. · venturebeat.com, 15 Oct 2026
- Headquarters
- North York, Ontario, Canada · facilityos.com, 28 Sept 2026
- Headquarters and founding
- The About Us page lists offices in Annapolis, North York, and Stockholm and says the iLobby project began in 2014; it does not identify a headquarters or give a formal founding date. · facilityos.com, 3 Oct 2026
- ID validation
- An add-on combines ID scanning with AI document validation to check whether identification is authentic and current. · facilityos.com, 15 Oct 2026
- Integrations
- The integration directory describes an open architecture and connections spanning identity, calendars, messaging, ERP, logistics and access-control systems. · facilityos.com, 15 Oct 2026
- Intended users
- The maker identifies security, EHS and compliance, facilities and operations, IT, and front-desk teams as groups that benefit from VisitorOS. · facilityos.com, 3 Oct 2026
- Limit: connectivity
- G2 reviewers report connectivity problems, including occasional offline operation and dependence on stable internet. · g2.com, 15 Oct 2026
- Limit: feature and customization gaps
- G2 reviewers mention limited features, limited customization and difficulty finding or changing some settings. · g2.com, 15 Oct 2026
- Limit: interface glitches
- GetApp reviewers report minor interface glitches, while Capterra reviewers describe group-upload workflows as requiring too many steps. · getapp.ie, 15 Oct 2026
- Limit: pricing
- G2 groups expensive pricing among recurring cons, and the paid entry tier starts at $225 per month with no free plan. · g2.com, 15 Oct 2026
- Messaging integrations
- VisitorOS can notify hosts through email, SMS, Microsoft Teams, or Slack. · facilityos.com, 3 Oct 2026
- Named integrations
- Published integrations include Oracle, PeopleSoft, SAP, Workday, ServiceNow, Microsoft Outlook, Slack and Microsoft Teams. · facilityos.com, 15 Oct 2026
- Platform relationship
- VisitorOS shares data across FacilityOS modules, including ContractorOS, EmergencyOS, SecurityOS, and LogisticsOS. · facilityos.com, 3 Oct 2026
Where iLobby (now FacilityOS VisitorOS) stands on Freedom251
- Visitor Management Software#16 of 32