No. 116of 133 ·Workflow automation tools

Hornbill CMDB

Web · Android · iPhone

Freedom report

Two barsScore 5.0

Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Hornbill CMDB is ranked #116 of 133 in workflow automation tools on Freedom251, made by Hornbill CMDB (London, United Kingdom). It runs on Android, iOS, Web.

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The record

Purpose: Hornbill CMDB gathers data from cloud and on-premise sources to provide a visual map of an organization’s technology landscape.
Asset coverage: The CMDB can hold physical and cloud infrastructure assets, installed software, licenses, IT process records, users, SLAs, contracts, documents, and projects.
Relationships: It connects assets, software, people, and events in a single data model, and the data is reportable.
Data refresh: Customers can choose refresh schedules for different CMDB data, including real-time status updates and daily or less frequent device discovery.
Data reconciliation: Hornbill says the CMDB automatically identifies and reconciles overlapping data from different sources.
Integrations: Hornbill describes codeless connections to discovery tools, asset repositories, and other sources; its integrations store offers hundreds of connectors for enterprise apps and systems.
Intended users: The product page describes benefits for CXOs, IT asset management directors, service managers, and service desk managers.
Pricing: Hornbill’s pricing page offers personalized quotes with pricing tailored to customer requirements; it does not display a CMDB price.
Subscription model: Hornbill says Service Manager subscriptions distinguish paid platform users and agents from free self-service users; this does not state that the CMDB itself is free.
Credential protection: Hornbill KeySafe stores integration credentials and API keys encrypted at rest and in motion, and limits access through system rights and API key controls.
Support: The included Essential Success Plan offers 24×7 online reporting for critical service availability issues, community forums, knowledge resources, and API access; paid support packages are also available.
Browser support: Hornbill applications are browser agnostic for modern browsers and support current browsers on Windows, macOS, and Linux; Internet Explorer 11 is not supported.
Mobile access: Hornbill provides an employee portal through a mobile browser progressive web app that can be added to Android and iOS home screens.

Where it ranks on Freedom251

Best Workflow Automation Tools in 2026#116 of 133

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Sources

hornbill.com/products/cmdb· checked 4 Oct 2026
hornbill.com/quote-request· checked 4 Oct 2026
docs.hornbill.com/servicemanager-fundamentals/about/subsc· checked 4 Oct 2026
docs.hornbill.com/esp-fundamentals/security/keysafe· checked 4 Oct 2026
hornbill.com/support-plans· checked 4 Oct 2026
docs.hornbill.com/esp-fundamentals/system-requirements/br· checked 4 Oct 2026
docs.hornbill.com/esp-user-guide/company-home· checked 4 Oct 2026