Hornbill CMDB
What Hornbill CMDB is
Hornbill CMDB gathers information from cloud and on-premise sources to map an organization’s technology landscape visually. Its records can cover physical and cloud infrastructure, installed software, owned licenses, users, service-level agreements, contracts, documents, projects, and IT processes such as incidents, problems, requests, and changes. The CMDB connects assets, software, people, and events in one data model; its reportable data can show dependencies and support service-oriented views. Customers can set refresh frequencies for different data, including real-time status updates and daily or less frequent device discovery. Hornbill says overlapping data from separate sources is automatically identified and reconciled. Codeless connections can link discovery tools, asset repositories, and other sources, while the integrations catalog describes hundreds of connectors for enterprise and on-premise systems. The product supports web, Android, iOS, and API access. Modern browsers on Windows, macOS, and Linux are supported, but Internet Explorer 11 is not. Pricing is provided through personalized quotes rather than a displayed CMDB price. Hornbill is headquartered in London, United Kingdom, and was founded in 1995.
Who it suits
It suits CXOs, IT asset management directors, service managers, and service desk managers who need a connected view of technology assets and service data. It may also fit teams connecting multiple discovery or asset sources.
What it does well
- Maps assets and their dependencies visually.
- Supports configurable refresh schedules.
- Automatically reconciles overlapping source data.
- Offers hundreds of codeless connectors.
What to know first
- CMDB pricing is available by personalized quote.
- Internet Explorer 11 is not supported.
Verdict
Hornbill CMDB links technology, people, and service records into a reportable landscape with configurable data refreshes. Buyers need to request pricing, and Internet Explorer 11 is not supported.
Facts from Hornbill CMDB's own pages
- Asset coverage
- The CMDB can hold physical and cloud infrastructure assets, installed software, licenses, IT process records, users, SLAs, contracts, documents, and projects. · hornbill.com, 4 Oct 2026
- Asset data
- The CMDB can hold physical assets, cloud infrastructure assets, and installed software compared with owned licenses. · hornbill.com, 12 Oct 2026
- Browser support
- Hornbill applications are browser agnostic for modern browsers and support current browsers on Windows, macOS, and Linux; Internet Explorer 11 is not supported. · docs.hornbill.com, 4 Oct 2026
- Credential protection
- Hornbill KeySafe stores integration credentials and API keys encrypted at rest and in motion, and limits access through system rights and API key controls. · docs.hornbill.com, 4 Oct 2026
- Data reconciliation
- Hornbill says it automatically identifies and reconciles overlapping data from different sources. · hornbill.com, 12 Oct 2026
- Data refresh
- Customers can choose refresh schedules for different CMDB data, including real-time status updates and daily or less frequent device discovery. · hornbill.com, 4 Oct 2026
- Dependencies
- The CMDB provides a visual map of assets and their relationships to show dependencies and support service-oriented views. · hornbill.com, 12 Oct 2026
- Founded
- 1995 · hornbill.com, 19 Oct 2026
- Headquarters
- London, United Kingdom · hornbill.com, 19 Oct 2026
- Integration
- Hornbill says the CMDB can be connected without code to discovery tools, asset repositories, and other data sources. · hornbill.com, 12 Oct 2026
- Integrations
- Hornbill describes codeless connections to discovery tools, asset repositories, and other sources; its integrations store offers hundreds of connectors for enterprise apps and systems. · hornbill.com, 4 Oct 2026
- Integrations catalog
- Hornbill’s integrations page describes hundreds of codeless, off-the-shelf connectors for cloud and on-premise systems. · hornbill.com, 12 Oct 2026
- Intended users
- The product page describes benefits for CXOs, IT asset management directors, service managers, and service desk managers. · hornbill.com, 12 Oct 2026
- Mobile access
- Hornbill provides an employee portal through a mobile browser progressive web app that can be added to Android and iOS home screens. · docs.hornbill.com, 4 Oct 2026
- Pricing
- Hornbill offers personalized pricing through a quote request; the opened pricing page does not list a price for CMDB. · hornbill.com, 12 Oct 2026
- Purpose
- Hornbill CMDB draws data from cloud and on-premise sources to provide a visual map of an organization’s technology landscape. · hornbill.com, 12 Oct 2026
- Refresh frequency
- Customers can choose how often different CMDB data is refreshed, including real-time status updates and less frequent device discovery. · hornbill.com, 12 Oct 2026
- Relationships
- It connects assets, software, people, and events in a single data model, and the data is reportable. · hornbill.com, 4 Oct 2026
- Reporting and upgrades
- The product page says CMDB data is reportable and retained on upgrade. · hornbill.com, 12 Oct 2026
- Security
- Hornbill says its security objectives include ISO 27001 and ISO 27018, encryption of transmitted data, and storage within the legal geographical entity associated with the customer’s head office unless otherwise requested. · docs.hornbill.com, 4 Oct 2026
- Security certifications
- Hornbill’s compliance page lists ISO 27001 and ISO 27018 certifications and says its cloud data centers are SOC 2 Type II and SOC 3 Type II certified. · trust.hornbill.com, 12 Oct 2026
- Service context
- It connects assets, software, people, and events, and includes IT process records such as incidents, problems, requests, and changes. · hornbill.com, 12 Oct 2026
- Subscription model
- Hornbill says Service Manager subscriptions distinguish paid platform users and agents from free self-service users; this does not state that the CMDB itself is free. · docs.hornbill.com, 4 Oct 2026
- Support
- Hornbill says every subscription includes its Essential Success Plan, with 24×7 online reporting for critical availability issues, community forums, and knowledge resources. · hornbill.com, 12 Oct 2026
Where Hornbill CMDB stands on Freedom251
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