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OpenText Universal Discovery and CMDB

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What OpenText Universal Discovery and CMDB is

OpenText Universal Discovery and CMDB discovers, maps and manages configuration items across hybrid, network and multicloud environments. It combines agent-based, agentless and API discovery for cloud and on-premises visibility. Network discovery covers more than 250 vendors and 3,500 devices, including SDN, SDWAN, firewall and wireless components. Its software content library contains over 140,000 titles and end-of-life data. Cloud discovery identifies IaaS and PaaS resources across AWS, Azure, Google Cloud and Oracle Cloud. Service mapping shows how infrastructure supports business-critical applications and services, supporting change and configuration management and efforts to reduce repair time. Deployment choices include SaaS, public or private cloud, and on premises. Depending on storage, an instance can capture up to 200,000 servers or desktops and up to 200 million configuration items. The Core SaaS service description includes one production and one non-production tenant, plus premium discovery for up to 500 server OSIs. Some discovery components must be deployed and maintained by the customer. Pricing is on request, and a 30-day trial is listed.

Who it suits

It suits organizations that need to discover and map infrastructure across cloud, network and on-premises environments. Teams considering the Core SaaS service should account for its stated tenant and server-OSI limits and customer-maintained components.

What it does well

  • Uses agent-based, agentless and API discovery
  • Covers more than 250 network vendors
  • Software library holds over 140,000 titles
  • Maps infrastructure supporting business-critical services
  • Offers SaaS, cloud and on-premises deployment

What to know first

  • Pricing is available on request
  • Some SaaS discovery components require customer maintenance
  • Core SaaS premium discovery covers up to 500 server OSIs

Limits

The Core SaaS service description includes one production tenant, one non-production tenant, and premium discovery for up to 500 server OSIs. Some discovery components must be deployed and maintained by the customer. Instance capture capacity depends on storage used.

Plans

PlanBilled and limitsPrice
OpenText Universal Discovery and CMDB licensePrice based on environment and deployment needsOn request

As opentext.com lists them, read 30 Sept 2026. The maker's own page has the final word.

Getting started

  1. Visit the OpenText Universal Discovery and CMDB website.
  2. Start the 30-day trial or contact OpenText about pricing.
  3. Choose SaaS, public or private cloud, or on-premises deployment.
  4. Deploy and maintain any discovery components required from your side.
  5. Connect the listed discovery methods and integrations relevant to your environment.

Verdict

OpenText Universal Discovery and CMDB is aimed at broad infrastructure discovery, inventory and service mapping. Its deployment choices and scale are substantial, but buyers should clarify pricing and which discovery components they must operate.

Questions

What does Universal Discovery and CMDB do?

It discovers, maps, and manages configuration items across hybrid, network, and multicloud environments.

Which discovery methods does it use?

It combines agent-based, agentless, and API methods.

Which cloud providers are named?

Cloud discovery covers IaaS and PaaS resources across AWS, Azure, Google Cloud, and Oracle Cloud.

What deployment options are available?

The product page describes SaaS, public or private cloud, and on-premises deployment.

Is there a trial, and what does the Core SaaS service include?

A 30-day trial is listed. The Core SaaS service description includes one production tenant, one non-production tenant, and premium discovery for up to 500 server OSIs.

How is the product priced?

It is paid, with pricing based on environment and deployment needs.

Facts from OpenText Universal Discovery and CMDB's own pages

Cloud discovery
It identifies IaaS and PaaS resources across AWS, Azure, Google Cloud, and Oracle Cloud. · opentext.com, 30 Sept 2026
Deployment
The product page says it can be deployed via SaaS, public or private cloud, or on premises. · opentext.com, 30 Sept 2026
Discovery methods
Discovery combines agent-based, agentless, and API methods for visibility across multicloud and on-premises environments. · solutions.opentext.com, 30 Sept 2026
Founded
1991 · opentext.com, 28 Sept 2026
Headquarters
Waterloo, Ontario, Canada · opentext.com, 28 Sept 2026
Integrations
Listed integrations include ServiceNow, BMC Helix, Jira Service Management, Microsoft System Center Operations Manager, Microsoft Intune, Cisco Catalyst Center, Jamf, Infoblox, NetApp, HPE OneView, Dynatrace, CyberArk, HashiCorp, BeyondTrust, Broadcom SiteMinder SSO, Raynet, and Salesforce. · opentext.com, 30 Sept 2026
Maker
OpenText says it was founded in 1991. · opentext.com, 30 Sept 2026
Network discovery
Advanced network discovery covers more than 250 vendors and 3,500 network devices, including SDN, SDWAN, firewall, and wireless components. · opentext.com, 30 Sept 2026
Purpose
It discovers, maps, and manages configuration items across hybrid, network, and multicloud environments. · opentext.com, 30 Sept 2026
SaaS service and limits
The Core SaaS service description includes one production tenant, one non-production tenant, and premium discovery for up to 500 server OSIs; some discovery components must be deployed and maintained by the customer. · opentext.com, 30 Sept 2026
Scale
It can capture up to 200,000 servers or desktops and up to 200 million configuration items per instance, depending on storage used. · opentext.com, 30 Sept 2026
Security and compliance
The product helps identify misconfigured or noncompliant infrastructure and outdated or vulnerable software to reduce security and compliance risks. · opentext.com, 30 Sept 2026
Service mapping
Service mapping reveals how infrastructure delivers business-critical applications and services to support change and configuration management and reduce mean time to repair. · opentext.com, 30 Sept 2026
Software inventory
Its software content library contains over 140,000 software titles and end-of-life data. · opentext.com, 30 Sept 2026
Support
The Core SaaS service description includes product support and says authorized users can contact support through the web portal or by telephone 24 hours a day, seven days a week. · opentext.com, 30 Sept 2026

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