Freedom251 › Live chat software
HelpBird
What HelpBird is
HelpBird is a website live-chat widget connected to a shared support inbox. A site can add it with one script tag; the maker describes an approximately 4 KB gzipped asynchronous loader. The inbox supports assignment, automatic routing, internal notes, saved replies, tags, priority, snooze, and conversation history. Visitors can search a Help Center, while Pro adds AI auto-replies based on configured information and Help Center articles. HelpBird describes Shopify installation, WordPress and Wix embedding, and webhooks for Slack, Zapier, or a CRM. Its JavaScript API can identify visitors and open or close chat. Connections use HTTPS/TLS, passwords are hashed with PBKDF2, and webhooks are HMAC-signed. A 15-day trial needs no card and does not auto-charge. Chat continues on a free Starter tier after the trial, although the pricing page lists Starter at $3/month. Plans run from $3.00 to $99 a month.
Who it suits
HelpBird suits solo founders, small teams, support desks, and mission-critical operations needing website chat and a shared inbox. It also fits sites seeking Help Center search, integrations, or self-hosting on Enterprise.
What it does well
- One-script website installation
- Shared inbox with routing and internal notes
- Searchable Help Center widget
- Webhooks for Slack, Zapier, or CRM
- 15-day trial without a credit card
What to know first
- Listed chat channel is the website
- Starter includes one agent seat
- AI auto-reply requires Pro
- Enterprise is $99 a month
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Pro | $29/month · Up to 11 agent seats · AI auto-reply · Support analytics · Webhooks · Verified identity · Conversation tags · Priority support | $29 a month |
| Starter | $3/month · 1 agent seat · Unlimited conversations · Agent inbox + auto-greeting · Email support | $3 a month |
| Basic | $9/month · Up to 3 agent seats · Saved replies · Assignment & internal notes · CSAT · Email transcripts · Custom colors · Remove branding | $9 a month |
| Enterprise | $99/month · Unlimited agent seats · SLA · 24/7 support · Custom feature requests · Self-hosted option | $99 a month |
As helpbird.app lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
HelpBird covers website chat, inbox workflows, self-service content, and integrations in one service. Its free Starter continuation and low listed entry price may suit small users, while advanced identity, analytics, and support options require higher plans.
Facts from HelpBird's own pages
- API
- The JavaScript API supports identifying visitors and opening or closing the chat; Pro also includes verified identity and webhooks. · helpbird.app, 12 Oct 2026
- Audience
- The pricing page positions Starter for solo founders, Basic for small teams, Pro for busy support desks, and Enterprise for mission-critical use. · helpbird.app, 12 Oct 2026
- Free tier
- The support FAQ says that after the trial the chat continues on a free Starter tier, while the pricing page lists Starter at $3/month. · helpbird.app, 12 Oct 2026
- Inbox features
- The shared inbox includes conversation assignment, auto-routing, internal notes, saved replies, tags, priority, snooze, and conversation history. · helpbird.app, 12 Oct 2026
- Installation
- The chat can be added to a site with one script tag, and the maker says the loader is about 4 KB gzipped and loads asynchronously. · helpbird.app, 12 Oct 2026
- Integrations
- The maker describes Shopify installation and embedding on WordPress and Wix, and lists webhooks that can connect to Slack, Zapier, or a CRM. · helpbird.app, 12 Oct 2026
- Privacy
- The maker says it does not sell personal data or use end-user message content to train AI models; servers are located in the United States. · helpbird.app, 12 Oct 2026
- Product
- HelpBird is a website live-chat widget backed by a shared support inbox. · helpbird.app, 12 Oct 2026
- Security
- The privacy policy states that connections use HTTPS/TLS, passwords are hashed with PBKDF2, webhooks are HMAC-signed, and production data access is restricted and gated behind 2FA. · helpbird.app, 12 Oct 2026
- Self-service
- The widget can display a searchable Help Center, and Pro includes AI auto-reply using configured information and Help Center articles. · helpbird.app, 12 Oct 2026
- Support
- The contact page states a typical response time of under four business hours; plan support ranges from email to priority or 24/7 support with SLA. · helpbird.app, 12 Oct 2026
- Trial
- The maker advertises a 15-day trial with no credit card required and says it does not automatically charge after the trial. · helpbird.app, 12 Oct 2026
Where HelpBird stands on Freedom251
- Live chat software#34 of 94