Chative

Free plan AndroidAPIiPhoneLinuxMacWeb+1

What Chative is

Chative is an all-in-one customer engagement platform for e-commerce messaging, live chat, AI agents, and support. Its AI agent can answer frequently asked questions, order-tracking requests, and product questions using website information, policies, and files. AI Magic suggests replies, translates messages, and updates customer information. Automated workflows cover abandoned-cart reminders, personalized offers, and customer follow-ups. Conversations from connected channels appear in a shared inbox with unified customer profiles. Listed connections include Facebook Messenger, Instagram Business, Zalo OA, WhatsApp Business, Shopify, and WooCommerce. The Shopify add-on supports unlimited connected stores, order history, order creation and editing, and shopping-cart access. STARTER is free forever for three members with 30 days of history. TEAM costs $10 per member per month, while BUSINESS costs $25 per member per month and adds API, webhooks, automation workflows, and priority support. A 14-day trial is available.

Who it suits

Chative suits solopreneurs, startups, new online shops, and teams handling customer conversations across channels. It offers web, desktop, mobile, and API access, though mobile web browsers are not supported.

What it does well

AI answers FAQs and order questions
Shared omnichannel inbox
Automated cart and follow-up workflows
Free plan for three members
iOS and Android apps

What to know first

Starter history limited to 30 days
Mobile web browsers unsupported
API and webhooks require BUSINESS
Paid plans billed per member

Plans

Plan	Billed and limits	Price
STARTER	Free forever for 3 members · 3 members · 30 days history · unlimited customers, messages, and channels	Free
TEAM	per member per month · 180 days conversation history · 10K live visitors · CRM, reports, and team performance tracking	$10 a month
BUSINESS	per member per month · 3 years conversation history · 50K live visitors · API and webhooks · automation workflows · priority support	$25 a month

As chative.io lists them, read 12 Oct 2026. The maker's own page has the final word.

Verdict

Chative brings AI assistance, live chat, automation, and channel integrations into one customer-support platform. Its free tier covers small teams, while longer history and advanced controls require paid plans.

Facts from Chative's own pages

AI agent: Its AI agent answers FAQs, order tracking, and product questions using information from a website, policies, and files. · chative.io, 12 Oct 2026
AI copilot: AI Magic offers reply suggestions, instant translations, and automatic customer information updates. · chative.io, 12 Oct 2026
API: The BUSINESS plan includes API and webhooks. · chative.io, 12 Oct 2026
Automation: Chative describes automated workflows for abandoned-cart reminders, personalized offers, and customer follow-ups. · chative.io, 12 Oct 2026
Data transfers: The privacy policy says personal information may be processed in countries where Chative or its service providers operate and describes standard contractual clauses for transfers from the EEA or Switzerland. · chative.io, 12 Oct 2026
Desktop access: The web app is intended for desktop use and supports macOS, Windows, and Linux; the documentation says it is not available on mobile web browsers. · chative.io, 12 Oct 2026
Integrations: The maker lists Facebook Messenger, Instagram Business, Zalo OA, WhatsApp Business, Shopify, and WooCommerce among supported channels or commerce integrations. · chative.io, 12 Oct 2026
Mobile apps: Chative provides iOS and Android apps for managing conversations, customer information, team collaboration, and real-time notifications. · chative.io, 12 Oct 2026
Omnichannel inbox: Chative brings customer conversations from connected channels into a shared inbox and supports unified customer profiles. · chative.io, 12 Oct 2026
Plan limits: The pricing comparison lists conversation history limits of 30 days for STARTER, 180 days for TEAM, and 3 years for BUSINESS. · chative.io, 12 Oct 2026
Product: Chative describes itself as an all-in-one customer engagement platform for e-commerce messaging, live chat, AI agents, and customer support. · chative.io, 12 Oct 2026
Security and privacy: The privacy policy says Chative uses reasonable technical and organizational measures to protect personal information and will notify customers as soon as possible after a materially affecting security breach. · chative.io, 12 Oct 2026
Shopify: The pricing page says the Shopify add-on supports unlimited connected stores, order history, order creation and editing, and shopping cart access. · chative.io, 12 Oct 2026
Support: The pricing page lists priority support for BUSINESS, and the documentation directs mobile app users to contact the support team for help. · chative.io, 12 Oct 2026
Target customers: The pricing page presents STARTER as suited to solopreneurs, startups, and new online shops, with paid tiers adding CRM, analytics, automation, and customization. · chative.io, 12 Oct 2026

Where Chative stands on Freedom251

Live chat software#33 of 94