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Chatasist
What Chatasist is
Chatasist is a freemium omnichannel customer-support platform with a shared inbox for human agents and a knowledge-grounded AI agent. It handles website chat, WhatsApp, Telegram, Facebook, Instagram, and email-to-ticket workflows. The AI answers from a knowledge base, can open tickets, and can hand conversations to a human with a summary. Kanban ticketing and a lightweight CRM connect conversations to customer profiles. Knowledge can come from URLs, files, and text, with connectors for Notion, Confluence, GitHub, Google Drive, Dropbox, and Slack. Plans include quota-based AI resolutions; the agent soft-stops at the quota without per-resolution overage charges. Free includes two seats and 100 AI resolutions monthly. Paid plans start at $49 a month, with higher tiers adding seats, channels, knowledge bases, calls, API access, and other listed options.
Who it suits
It suits support teams combining automated answers, live agents, ticketing, CRM links, and multiple customer channels. Choose a plan according to seat, AI-resolution, integration, and call requirements.
What it does well
- Shared inbox combines AI and human agents
- Supports six listed conversation channels
- Knowledge ingestion accepts URLs, files, and text
- Kanban ticketing and lightweight CRM included
- Free plan includes two seats
What to know first
- AI resolutions are quota-based
- Agent soft-stops when quota is reached
- Video calls cost $0.05 per minute
- Some CRM actions require Scale or above
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free | Monthly · 2 seats · 1 website widget channel · 1 knowledge base · 100 AI resolutions/month · 7-day message history | Free |
| Growth | Monthly; annual billing costs 10 months of the monthly price · 15 seats · unlimited channels · 10 knowledge bases · 1,500 AI resolutions/month · unlimited message history · audio calls · white label · full API access | $149 a month |
| Enterprise | Monthly; annual billing costs 10 months of the monthly price · 150 seats · unlimited channels · unlimited knowledge bases · 15,000 AI resolutions/month · audio and video calls · white label · full API access · SSO on request | $1,499 a month |
| Scale | Monthly; annual billing costs 10 months of the monthly price · 50 seats · unlimited channels · unlimited knowledge bases · 4,500 AI resolutions/month · audio and video calls · white label · full API access | $449 a month |
| Starter | Monthly; annual billing costs 10 months of the monthly price · 5 seats · unlimited channels · 3 knowledge bases · 500 AI resolutions/month · 180-day message history · 7-day free trial | $49 a month |
As chatasist.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
Chatasist brings omnichannel conversations, AI assistance, ticketing, and CRM features into tiered plans. Review resolution quotas and plan-gated integrations before selecting a subscription.
Facts from Chatasist's own pages
- Action integrations
- On Scale and above, AI action tools include Slack, Microsoft Teams, Linear, Jira, ClickUp, Monday.com, Shopify, Stripe, Google Calendar and Calendly. · help.chatasist.com, 12 Oct 2026
- AI features
- The AI agent answers from its knowledge base, can open tickets, and can hand conversations to a human with a summary. · chatasist.com, 12 Oct 2026
- Calls
- Chatasist supports in-chat one-to-one voice and video calls with optional recording; video-call minutes are billed at $0.05 per minute. · help.chatasist.com, 12 Oct 2026
- Channels
- Its inbox supports website chat, WhatsApp, Telegram, Facebook and Instagram, and email-to-ticket workflows. · help.chatasist.com, 12 Oct 2026
- CRM integrations
- Supported CRMs are HubSpot, Pipedrive, Salesforce, Intercom, Close and Apollo; CRM lookup is available from Growth, while creating or updating records requires Scale or above. · help.chatasist.com, 12 Oct 2026
- Knowledge sources
- The knowledge base can ingest URLs, files and text, and the documentation lists connectors including Notion, Confluence, GitHub, Google Drive, Dropbox and Slack. · help.chatasist.com, 12 Oct 2026
- Mobile availability
- The website says iOS and Android apps are planned, with download links to activate at launch. · chatasist.com, 12 Oct 2026
- Plan limits
- AI resolutions are quota-based and the agent soft-stops when the quota is reached; the documentation says there is no per-resolution overage charge. · help.chatasist.com, 12 Oct 2026
- Product
- Chatasist is an omnichannel customer support platform with a shared inbox staffed by human agents and a knowledge-grounded AI agent. · help.chatasist.com, 12 Oct 2026
- Security
- The privacy policy says the company uses technical and organizational measures designed to protect personal information, while noting that internet transmission and storage cannot be guaranteed completely secure. · chatasist.com, 12 Oct 2026
- Support
- Product support is available through the help center, in-app support chat and [email protected], with stated hours Monday–Friday, 09:00–18:00 GMT+3. · chatasist.com, 12 Oct 2026
- Tickets and CRM
- The platform includes Kanban ticketing and a lightweight CRM that links conversations to customer profiles. · help.chatasist.com, 12 Oct 2026
Where Chatasist stands on Freedom251
- Live chat software#32 of 94