Helplexa

Free plan AndroidiPhoneWeb

What Helplexa is

Helplexa combines website live chat with messages from Instagram and Facebook Messenger in a shared inbox. Its widget supports real-time conversations, proactive nudges, and offline message capture, while the workspace handles assignment, teams, statuses, search, filtering, and internal notes. Each workspace receives a shareable chat URL for businesses without a website. Web, iOS, and Android access is available; mobile apps provide push notifications, replies, and conversation assignment. Wix and WooCommerce connections let agents search product catalogues and share cards showing prices and stock status. The Free plan costs nothing, billed forever, with one seat, one widget, one integration, 30-day history, and 100 conversations per month. Starter costs £14.99 a month and includes two seats, five widgets, up to four integrations, two knowledge bases, 2 GB storage, 90-day history, and 2,000 conversations monthly. A 14-day trial is available. WhatsApp Business is marked as coming soon.

Who it suits

Helplexa suits small support teams needing omnichannel chat, shared inbox tools, and mobile access. The Free plan fits limited volumes, while Starter provides higher conversation and workspace limits.

What it does well

Shared inbox combines website and social messages
Web, iOS, and Android apps available
Free plan available forever
Wix and WooCommerce product sharing
Includes chatbot and live agent chat

What to know first

Free plan limits usage to 100 conversations monthly
Free plan includes one seat
WhatsApp Business is not yet available
Conversation history is time-limited

Plans

Plan	Billed and limits	Price
Free	forever · 1 seat · 1 widget · 1 integration · 30-day conversation history · 100 conversations/month	Free
Starter	per month · 2 seats included · 5 widgets · up to 4 integrations · 2 knowledge bases · 2 GB storage · 90-day conversation history · 2,000 conversations/month	£14.99 a month

As helplexa.com lists them, read 11 Oct 2026. The maker's own page has the final word.

Verdict

Helplexa provides omnichannel conversations, team workflow tools, and ecommerce connections across web and mobile. Its free and Starter limits, retention periods, and upcoming WhatsApp support shape the fit for each team.

Facts from Helplexa's own pages

Included agent seats: 2 · helplexa.com, 23 Sept 2026
Website chatbot: Yes · helplexa.com, 23 Sept 2026
Chat channels: omnichannel · helplexa.com, 23 Sept 2026
Chat widget: The live chat widget supports real-time conversations, proactive nudges and offline message capture. · helplexa.com, 11 Oct 2026
Company: The site identifies Help Technologies Limited, company number 16794762, trading as Helplexa, as registered in England and Wales. · helplexa.com, 11 Oct 2026
Conversation retention: Conversation transcripts are retained for 30 days on Free and 90 days on Starter, after which Helplexa says they are deleted or anonymised automatically. · helplexa.com, 11 Oct 2026
Dedicated chat page: Each workspace gets a unique chat URL that businesses can share with customers without having a website. · helplexa.com, 11 Oct 2026
Ecommerce: Wix and WooCommerce connections let agents search a live product catalogue and share product cards with prices and stock status in conversations. · helplexa.com, 11 Oct 2026
Free plan: Yes · helplexa.com, 23 Sept 2026
Headquarters: London, United Kingdom · helplexa.com, 28 Sept 2026
Help centre: Helplexa's public help centre offers setup guides, troubleshooting articles and answers to common questions. · helplexa.com, 11 Oct 2026
Integrations: The integrations page lists Instagram, Facebook Messenger, Wix, WooCommerce and WordPress, and labels HubSpot, Stripe, Calendly, Slack and Microsoft Teams as beta. · helplexa.com, 11 Oct 2026
Live agent chat: Yes · helplexa.com, 23 Sept 2026
Mobile apps: Helplexa says its iOS and Android apps provide push notifications, message replies and conversation assignment. · helplexa.com, 11 Oct 2026
Product: Helplexa combines website live chat and customer messages from channels such as Instagram and Facebook Messenger in a shared inbox. · helplexa.com, 11 Oct 2026
Security and privacy: Helplexa says it uses access controls, least-privilege practices, encryption where appropriate and monitoring; it says its servers are hosted in the EU and that it does not sell personal data. · helplexa.com, 11 Oct 2026
Support: The Free plan includes email support; Starter includes email and chat support. · helplexa.com, 11 Oct 2026
Team inbox: The workspace supports conversation assignment, teams, status management, search and filtering, and internal notes. · helplexa.com, 11 Oct 2026
WhatsApp status: The pricing and integrations pages mark WhatsApp Business as coming soon. · helplexa.com, 11 Oct 2026

Where Helplexa stands on Freedom251

Live chat software#30 of 94