Freedom251 › Live chat software
Smallchat
by Smallchat
What Smallchat is
Smallchat is a freemium customer-chat service for website conversations managed inside Slack. It supports web, Android, iOS, and API platforms, with website and messaging channels. Installation uses one embed script, and widget settings update automatically. Teams can style widgets, forms, and fields for their brand and languages, then use trigger messages to start conversations. Each conversation creates a thread in a support channel, while Slack mobile can handle chats and notifications. Analytics track monthly conversation counts, and contacts can be viewed and exported as CSV. Multiple sites can use separate Slack channels, or multiple Slack teams can be added to one subscription. The Personal plan is free, billed monthly, with 10k/mo pageviews. Growth costs $19.99 a month and adds custom auto messages, contact export, and unlimited pageviews. Business costs $39.99 a month and adds multiple Slack channels and widgets, file uploads, a whitelabel chat widget, and a Javascript API. Smallchat says it does not share personal data for advertising or other purposes.
Who it suits
Smallchat suits businesses that want website visitor conversations handled through Slack. It is also relevant to teams managing multiple sites, customizable chat widgets, and exported contact lists.
What it does well
- Free plan includes 10k/mo pageviews
- Conversations become Slack support threads
- Supports multiple sites and Slack teams
- Offers widget and form customization
- Contacts can be exported as CSV
What to know first
- No free trial
- Personal plan limits pageviews
- Business costs $39.99 a month
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Growth | Personal features · Custom auto messages · Contact list with export · Unlimited pageviews | $19.99 a month |
| Business | Personal and Growth features · Multiple Slack channels and widgets · File uploads · Whitelabel chat widget · Javascript API | $39.99 a month |
| Personal | Unlimited conversations · Unlimited operators · 10k/mo pageviews · Full widget customization | Free |
As small.chat lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
Smallchat connects website chat with Slack workflows, customization, analytics, and contact export. Its free tier supports a basic site, while higher plans add capacity, channels, files, branding, and API controls.
Facts from Smallchat's own pages
- Analytics
- Smallchat provides analytics to track monthly conversation counts. · small.chat, 11 Oct 2026
- Automated engagement
- Custom trigger messages can start conversations with visitors. · small.chat, 11 Oct 2026
- Website chatbot
- No · small.chat, 22 Sept 2026
- Chat channels
- website+messaging · small.chat, 22 Sept 2026
- Contact export
- The contact list lets users view customer information and export it as a CSV. · small.chat, 11 Oct 2026
- Customization
- The widget, forms, and fields can be styled and customized for a brand and different languages. · small.chat, 11 Oct 2026
- Data collected
- The privacy policy says Smallchat processes chat messages and may collect end-user IP address, browser, device type, activity time, and an approximate city and country from the IP address. · small.chat, 11 Oct 2026
- Free plan
- Yes · small.chat, 22 Sept 2026
- GDPR requests
- The GDPR section says Smallchat responds to support requests about users' rights within 30 days. · small.chat, 11 Oct 2026
- Headquarters
- United States · small.chat, 28 Sept 2026
- Installation
- The site says installation uses a single embed script, and widget settings update automatically. · small.chat, 11 Oct 2026
- Live agent chat
- Yes · small.chat, 22 Sept 2026
- Multiple sites
- Smallchat says teams can manage multiple sites using separate Slack channels, or add multiple Slack teams to one subscription. · small.chat, 11 Oct 2026
- Privacy
- The privacy policy says Smallchat does not share personal data for advertising or other purposes. · small.chat, 11 Oct 2026
- Purpose
- Smallchat lets businesses chat with website visitors and manage conversations from inside Slack. · small.chat, 11 Oct 2026
- Refunds
- The terms say refund requests must be made within 7 days of the initial purchase, with no more than one transaction refunded per account. · small.chat, 11 Oct 2026
- Slack integration
- Conversations create a new thread in the team's support channel, and Slack's mobile app can be used to chat and receive notifications. · small.chat, 11 Oct 2026
- Support
- The site invites customers to contact support through its chat widget or by email. · small.chat, 11 Oct 2026
- Visitor tracking
- Yes · small.chat, 22 Sept 2026
Where Smallchat stands on Freedom251
- Live chat software#27 of 94