Freedom251 › Customer Journey Analytics Software
FoxMetrics
What FoxMetrics is
FoxMetrics was a customer-journey analytics platform that connected website, mobile-app, and backend data in a dashboard. Its tools consolidated, modeled, visualized, and analyzed journey information from multiple sources, with omnichannel coverage, journey mapping, identity resolution, and retention analysis. Workbench provided SQL data modeling and storage for queries, snippets, views, reports, and events. Dashboards allowed teams to create and share views of attributes, trends, and metrics. Observer monitored incoming event streams, validated them, and supported alerts and notifications. Integrations linked the different data sources, while the HTTP API accepted server-side events through GET or POST requests over HTTPS. FoxMetrics was aimed at e-commerce and retail, SaaS and digital products, and B2B or enterprise businesses. The service is retired: it is no longer sold, supported, or accepting new accounts. The listed Core, Growth, and Enterprise plans describe event, application, history, user, report, and support limits, but no prices are provided. Rawsoft offers analytics and measurement consulting. TagPipes Lens is identified separately, not as a FoxMetrics update or automatic migration.
Who it suits
FoxMetrics was designed for organizations analyzing customer journeys across websites, apps, and backend systems, including retail, e-commerce, SaaS, digital products, and enterprise businesses. It is not available for new accounts.
What it does well
- Omnichannel journey mapping
- SQL modeling through Workbench
- Shareable attribute and trend dashboards
- Event monitoring with alerts
- HTTPS server-side event API
What to know first
- Retired and no longer sold
- No new accounts accepted
- No product support
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Core | 1M events/month · 1 application · 13 months data retention · 5 users · 5 custom reports · 10 custom data models | On request |
| Growth | 10M events/per month · 1 application · 13 months data history · 10 users · 1hr professional services | On request |
| Enterprise | unlimited applications · 24+ months data history · unlimited users · 24/7 premium support · unlimited dashboards · unlimited custom reports | On request |
As foxmetrics.com lists them, read 20 Sept 2026. The maker's own page has the final word.
Verdict
FoxMetrics offered a broad journey-analytics toolkit spanning modeling, dashboards, integrations, and event monitoring. Its retirement means these capabilities describe a discontinued product rather than a service available to new customers.
Facts from FoxMetrics's own pages
- Analytics
- FoxMetrics documentation describes a platform for consolidating, modeling, visualizing, and analyzing customer journey data from multiple sources. · docs.foxmetrics.com, 3 Oct 2026
- API
- The HTTP API accepts server-side events through GET or POST requests over HTTPS. · docs.foxmetrics.com, 3 Oct 2026
- Availability
- FoxMetrics is retired and is no longer sold, supported, or accepting new accounts. · foxmetrics.com, 3 Oct 2026
- Dashboards
- The Dashboards product lets users build and share dashboards of attributes, trends, and metrics. · docs.foxmetrics.com, 3 Oct 2026
- Event monitoring
- Observer lets users monitor and validate inbound event streams and set alerts and notifications. · docs.foxmetrics.com, 3 Oct 2026
- Headquarters
- Atlanta, Georgia, United States · foxmetrics.com, 28 Sept 2026
- Integrations
- The site says FoxMetrics connected website, mobile app, and backend data through integrations. · foxmetrics.com, 3 Oct 2026
- Intended users
- The site describes use cases for e-commerce and retail, SaaS and digital products, and B2B and enterprise businesses. · foxmetrics.com, 3 Oct 2026
- Product
- FoxMetrics connected website, mobile app, and backend data to show customer journeys in a dashboard. · foxmetrics.com, 3 Oct 2026
- Replacement distinction
- The site identifies TagPipes Lens as a separate product and says it is not a new version of FoxMetrics or an automatic migration. · foxmetrics.com, 3 Oct 2026
- Security
- The HTTP API documentation requires calls to use HTTPS. · docs.foxmetrics.com, 3 Oct 2026
- Support
- FoxMetrics is no longer supported; the site says Rawsoft offers analytics and measurement consulting. · foxmetrics.com, 3 Oct 2026
- Workbench
- Workbench supports SQL data modeling and lets users save queries, snippets, views, reports, and events. · docs.foxmetrics.com, 3 Oct 2026
Where FoxMetrics stands on Freedom251
- Customer Journey Analytics Software#22 of 34
- Website Analytics#27 of 32
- Product Analytics Tools#41 of 45