Side by side
FoxMetrics vs Medallia
Both stand on customer journey analytics software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid APIWeb
FoxMetrics offered a broad journey-analytics toolkit spanning modeling, dashboards, integrations, and event monitoring. Its retirement means these capabilities describe a discontinued product rather than a service available to new customers.
Visit FoxMetrics Paid AndroidAPIiPhone+1
Choose Medallia if an enterprise needs to bring varied experience signals into analytics and structured follow-up workflows. Consider another option if you need a price you can evaluate without contacting sales.
Visit MedalliaThe facts
| FoxMetrics | Medallia | |
|---|---|---|
| Free plan | No | Not published |
| Open source | Not published | Not published |
| Runs on | API, Web | Android, API, iPhone, Web |
| Lowest paid plan | Free or on request | Free or on request |
| Plans published | 3 | 1 |
| Maker | Not published | Medallia |
| Website | foxmetrics.com | medallia.com |
| On customer journey analytics software | #22 of 34 | #18 of 34 |
FoxMetrics: what it does well
- Omnichannel journey mapping
- SQL modeling through Workbench
- Shareable attribute and trend dashboards
- Event monitoring with alerts
- HTTPS server-side event API
What to know first
- Retired and no longer sold
- No new accounts accepted
- No product support
Medallia: what it does well
- Collects surveys, voice, chat, web, social, employee, and video signals.
- Analyzes structured and unstructured data with AI-powered themes and root-cause analysis.
- Includes alerts, case management, reporting, and closed-loop feedback workflows.
- Offers hundreds of integrations and APIs for legacy-system connections.
- Mobile app provides employees feedback, dashboards, metrics, alerts, and action tools.
What to know first
- Pricing is available by contacting sales.
- The Experience Cloud plan uses annual tiers priced by Experience Data Record.
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