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cxomni
What cxomni is
cxomni is a web-based SaaS suite for designing, mapping, and managing customer journeys, while supporting product and service development through customer-experience and user-experience principles. Teams can create visual maps with emotion curves, images, storyboards, and templates, then view them by process or real-time metrics. Service blueprints, emotion mapping, and persona profiles are supported. Journey management combines maps with a company-specific framework and taxonomy, linking research and customer-experience insights to touchpoints. Journey Analytics uses more than 20 APIs to aggregate and normalize information from voice of customer, user research, web analytics, CRM, service centers, campaign automation, social web, and operational transactions. It offers real-time map data, configurable KPIs and scores, trend and target tracking, and AI sentiment and topic-cluster detection. Jira and ServiceNow are named ticketing integrations. cxomni was founded in 2015 in Munich. Enterprise starts at €2,000 a month, with a 36-month minimum term.
Who it suits
cxomni suits enterprise customer-centric companies managing journeys, touchpoints, research, and analytics across teams. It is intended for organizations that need structured journey management and integrations.
What it does well
- Visual maps include emotion curves and storyboards
- More than 20 APIs normalize journey data
- Real-time KPIs, trends, targets, and AI analysis
- Unlimited read-only users and journeys
- TLS, AES-256, SAML 2.0, and two-factor authentication
What to know first
- No free plan or free trial
- Enterprise starts at €2,000 a month
- Minimum contract term is 36 months
- Smallest package allows 10 author users
Limits
The Enterprise package starts at €2,000 a month and has a 36-month minimum contract term. Its smallest package includes up to 10 author users; read-only users and journeys are unlimited, and read-only users are free.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Enterprise | from 2.000€ / month; minimum contract term 36 months; invoiced exclusively in euros · up to 10 author users in smallest package · unlimited read-only users · unlimited journeys | €2,000 a month |
| Enterprise Plus | Custom price; minimum contract term 36 months; invoiced exclusively in euros · includes Enterprise · SSO · more AI API calls and API integrations | On request |
As cxomni.net lists them, read 3 Oct 2026. The maker's own page has the final word.
Getting started
- Open the cxomni website in a web browser.
- Ask about a non-binding trial or request a free live demo.
- Choose the Enterprise or Enterprise Plus plan.
- Arrange onboarding; Enterprise includes bespoke onboarding.
- Use the web platform to build journey maps and connect insights to touchpoints.
Verdict
cxomni combines journey mapping, governance, analytics, and workflow integrations in one web suite. Its paid enterprise structure and 36-month minimum term fit organizations planning a long-term deployment.
Questions
How much does cxomni cost?
Enterprise is €2,000 a month, billed exclusively in euros. The minimum contract term is 36 months, and onboarding has a one-time fee based on the number of users.
Is there a free plan or free trial?
There is no free plan or standard free trial version. Customers can ask about a non-binding trial, and cxomni offers a free live demo.
Which platforms does cxomni support?
cxomni is available on the web.
How many users and journeys are included?
The smallest Enterprise package includes up to 10 author users, unlimited free read-only users and unlimited journeys.
Does cxomni integrate with other tools?
Journey Analytics uses more than 20 APIs to connect and normalize data from multiple source categories. Jira and ServiceNow are named as ticketing integration examples.
What does Enterprise Plus add?
Enterprise Plus includes Enterprise, SSO, more AI API calls and more API integrations. Its price is custom, and the minimum contract term is 36 months.
Facts from cxomni's own pages
- Analytics features
- Journey Analytics includes real-time data on journey maps, configurable KPIs and scores, trend and target tracking, and AI-based sentiment and topic-cluster detection. · cxomni.net, 3 Oct 2026
- Compliance and backups
- The security page says cxomni is committed to EU GDPR, complies with ISO 27001 requirements, and keeps automatic encrypted database backups for up to 30 days. · cxomni.net, 3 Oct 2026
- Founded
- 2015 · cxomni.net, 28 Sept 2026
- Headquarters
- Munich, Germany · cxomni.net, 28 Sept 2026
- Integrations
- The mapping tool page names Jira and ServiceNow as examples of ticketing system integrations for workflows from task creation to execution. · cxomni.net, 3 Oct 2026
- Intended customers
- The company describes cxomni as an enterprise-segment journey management SaaS provider for customer-centric companies. · cxomni.net, 3 Oct 2026
- Journey analytics
- The Journey Analytics page says more than 20 APIs integrate, aggregate, and normalize data from sources including voice of customer, user research, web analytics, CRM, service centers, campaign automation, social web, and operational transactions. · cxomni.net, 3 Oct 2026
- Journey management
- It combines journey maps with a company-specific framework and taxonomy, and provides a central place to connect customer experience insights and research to touchpoints. · cxomni.net, 3 Oct 2026
- Journey mapping
- The platform supports visual journey maps with emotion curves, images, storyboards, templates, and dynamic views by process or real-time metrics. · cxomni.net, 3 Oct 2026
- Pricing limits
- The pricing page says the smallest package includes up to 10 author users, read-only users are unlimited and free, and journeys and touchpoints have no limit. · cxomni.net, 3 Oct 2026
- Product
- cxomni is a SaaS suite for designing, mapping, and managing customer journeys and developing products and services using CX and UX principles. · cxomni.net, 3 Oct 2026
- Security
- The security page states that data is encrypted in transit using TLS and at rest using AES-256, and describes SAML 2.0 SSO and two-factor authentication. · cxomni.net, 3 Oct 2026
- Subscription terms
- The pricing FAQ states that the minimum contract term is 36 months, onboarding has a one-time fee based on the number of users, and upgrades are possible at any time. · cxomni.net, 3 Oct 2026
- Support and onboarding
- The company page says its Customer Success team supports customers with onboarding and software questions; Enterprise pricing includes bespoke onboarding. · cxomni.net, 3 Oct 2026
- Trial and demo
- The pricing FAQ says there is no free trial version but invites customers to ask about a non-binding trial; a separate page offers a free live demo. · cxomni.net, 3 Oct 2026
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