No. 20 of 27 ·Hospitality CRM Software

Experience CRM

Web

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Freedom report

One barScore 5.0

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Experience CRM is ranked #20 of 27 in hospitality CRM software on Freedom251. It runs on Web. There is no free plan.

Experience CRM plans and pricing

All plans

À la carte modules Not published monthly, quarterly or annually independent modules · guest journey · marketing · e-reputation · guest app experiencecrm.io · 30 Sept 2026

Compared on hospitality CRM software

Free plan: No
Reservation sync: Yes
Guest messaging: Yes
Loyalty programs: Yes
Marketing automation: Yes
Guest segmentation: Yes
Mobile app: Yes

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The record

Purpose: Experience CRM is a customer relationship platform for hotels and restaurants.
Modular pricing: Customers select independent modules that can be activated at any time.
Customer journey: The guest-journey module covers booking notifications, pre-stay surveys, upselling, digital pre-check-in, quality control, satisfaction surveys and loyalty programs.
Marketing: Marketing includes segmentation on 50 criteria, one-off campaigns, marketing automations, automated translation in more than 160 languages and pre-built scenarios.
E-reputation: The e-reputation module manages reviews on more than 40 platforms and includes AI reply assistance and semantic analysis.
Guest app: The Guest App is a customizable progressive web app accessed through a QR code or link without an app-store download.
Guest app features: The Guest App provides a digital concierge, unlimited content, instant messaging, room and service directories, a city guide and upselling.
Guest database: The database cleans duplicate records, enriches profiles from PMS data and captures new contacts through acquisition widgets.
Reporting: Included reporting provides interactive dashboards, buyer-persona analysis, upsell-performance tracking and Looker Studio export.
Integrations: Experience CRM says it is connected to 100 PMS systems and lists partners including Cloudbeds, Mews, Opera Cloud PMS, Apaleo, Medialog and SiteMinder.
Security and privacy: The company states that the service is GDPR compliant, data is hosted in the EU and France, and data is not shared with third parties.
Support and users: Every subscription includes unlimited support and unlimited users, with access restrictions configurable by role.
Onboarding: A fixed implementation cost covers account creation, configuration, PMS connection and team training.
Sales process: Experience CRM offers a free demo with no commitment and provides personalized quotes rather than published prices.

Where it ranks on Freedom251

Best Hospitality CRM Software in 2026#20 of 27

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Sources

experiencecrm.io· checked 30 Sept 2026
experiencecrm.io/pricing/· checked 30 Sept 2026
experiencecrm.io/guestapp/· checked 30 Sept 2026
experiencecrm.io/partners/· checked 30 Sept 2026