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Experience CRM
What Experience CRM is
Experience CRM is a web-based customer relationship platform for hotels and restaurants. Customers select independent modules that can be activated when needed, with personalized quotes rather than published prices. The guest-journey module covers booking notifications, pre-stay surveys, upselling, digital pre-check-in, quality control, satisfaction surveys, and loyalty programs. Marketing features include segmentation on 50 criteria, campaigns, automations, translation in more than 160 languages, and pre-built scenarios. Its e-reputation module manages reviews on more than 40 platforms and offers AI reply assistance and semantic analysis. Guests can open a customizable progressive web app through a QR code or link; it includes a digital concierge, messaging, service directories, a city guide, and upselling. The platform also cleans duplicate guest records, enriches profiles from PMS data, and provides reporting dashboards with Looker Studio export. Experience CRM says it connects to 100 PMS systems. Subscriptions include unlimited users and support, while a fixed implementation cost covers account setup, configuration, PMS connection, and team training. The company states that data is hosted in the EU and France and is not shared with third parties.
Who it suits
Experience CRM is aimed at hotels and restaurants that want modular guest-journey, marketing, e-reputation, or guest-app tools. It may suit teams that need PMS connections, guest messaging, and unlimited users under one subscription.
What it does well
- Modules can be selected and activated independently
- Guest app opens by QR code or link
- Connects with 100 PMS systems
- Subscriptions include unlimited users and support
- Includes dashboards and Looker Studio export
What to know first
- No free plan
- Pricing is provided through personalized quotes
- Fixed implementation cost applies
Limits
There is no free plan, and module prices are provided through personalized quotes. A fixed implementation cost covers account creation, configuration, PMS connection and team training.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| À la carte modules | monthly, quarterly or annually · independent modules · guest journey · marketing · e-reputation · guest app | On request |
| Guest Journey | monthly, quarterly or annually · booking confirmations · welcome email/SMS/WhatsApp · pre-stay survey · upselling · OTA data management · digital pre-check-in · VIP identification · satisfaction surveys · loyalty program | On request |
| Marketing | monthly, quarterly or annually · duplicate cleanup · mailing lists · segmentation on 50 criteria · email/SMS/WhatsApp campaigns · automations · translation in 160+ languages · worldwide events database · conversion tracking | On request |
| E-Reputation | monthly, quarterly or annually · review management on 40+ platforms · monitoring KPIs · AI reply assistance · semantic analysis · group comparison · reviewer identification | On request |
| Guest App | monthly, quarterly or annually · CRM-linked guest profile · drag-and-drop builder · e-concierge · in-stay quality control · upselling · guest chat · WhatsApp · city guide · weather widget | On request |
As experiencecrm.io lists them, read 30 Sept 2026. The maker's own page has the final word.
Getting started
- Visit https://experiencecrm.io/.
- Request a free demo with no commitment.
- Ask for a personalized quote for the modules you want.
- Plan for the fixed implementation cost covering account setup, configuration, PMS connection and team training.
- Use the web service and configure role-based access for users.
Verdict
Experience CRM combines guest communications, marketing, reputation management, and reporting in selectable modules. Request a quote to clarify module costs and implementation charges.
Questions
Does Experience CRM have a free plan?
No. Experience CRM offers a free demo with no commitment, but its service is paid.
How is Experience CRM priced?
Pricing is provided through personalized quotes. Customers select independent modules, billed monthly, quarterly or annually, and a fixed implementation cost applies.
Which platforms does Experience CRM support?
The listed platform is web. Its Guest App is a progressive web app accessed by QR code or link, without an app-store download.
What modules can customers choose?
The listed à la carte modules are guest journey, marketing, e-reputation and guest app. Modules are independent and can be activated at any time.
Which PMS systems does Experience CRM connect to?
Experience CRM says it connects to 100 PMS systems. Named partners include Cloudbeds, Mews, Opera Cloud PMS, Apaleo, Medialog and SiteMinder.
What does the subscription include?
Every subscription includes unlimited support and unlimited users, with access restrictions configurable by role.
Facts from Experience CRM's own pages
- API availability
- Experience publishes API documentation with partner and hotel bearer tokens; tokens are supplied by support for specified properties and APIs. · experience-crm.gitbook.io, 15 Oct 2026
- API documentation depth
- The public API documentation page explains authorization format, token scope and how to request credentials but does not publish SDKs. · experience-crm.gitbook.io, 15 Oct 2026
- App listing
- A third-party Android listing identifies Check-in Experience Hotel as an Experience Hotel customer-only check-in app with 50+ downloads and no published star-rating count. · apprecs.com, 15 Oct 2026
- Company facts
- LinkedIn lists Experience as privately held, founded in 2013, headquartered in Paris and employing 11–50 people. · linkedin.com, 15 Oct 2026
- Company legal identity
- The legal owner is Progress9 SAS, registered in Paris with SIREN 798181699 and stated share capital of €66,667. · experiencecrm.io, 15 Oct 2026
- Customer journey
- Automations cover pre-stay, pre-check-in, in-stay and post-stay communications, including upselling and satisfaction surveys. · experiencecrm.io, 15 Oct 2026
- Database integrations
- The product connects PMS, channel managers, reputation systems, restaurant and spa reservation systems and POS systems. · experiencecrm.io, 15 Oct 2026
- E-reputation
- The reputation module aggregates reviews from more than 40 platforms, including Google, Booking.com and Expedia. · experiencecrm.io, 15 Oct 2026
- Founded
- 2013 · experiencecrm.io, 28 Sept 2026
- Guest app
- The guest-facing product is a customizable progressive web app reached by QR code or link, so guests do not need an app-store download. · experiencecrm.io, 15 Oct 2026
- Guest app features
- The PWA provides concierge content, unlimited pages, video, chat, service directories and a city guide. · experiencecrm.io, 15 Oct 2026
- Guest database
- The database merges reservation and interaction data into deduplicated, segmented guest profiles with preferences, history and communications. · experiencecrm.io, 15 Oct 2026
- Headquarters
- Paris, France · experiencecrm.io, 28 Sept 2026
- Independent company profile
- Craft describes Experience Hotel, also known as Progress9, as a private Paris CRM company founded in 2014 with about 1.3K customers in June 2023. · craft.co, 15 Oct 2026
- Independent company record
- Pappers lists Progress9 (Experience Hotel) as active, founded 25 October 2013, headquartered at 128 Rue La Boétie, Paris, with 20–49 employees in its latest listed workforce band. · pappers.fr, 15 Oct 2026
- Integrations
- Experience CRM says it is connected to 100 PMS systems and lists partners including Cloudbeds, Mews, Opera Cloud PMS, Apaleo, Medialog and SiteMinder. · experiencecrm.io, 30 Sept 2026
- Integrations count
- The company advertises more than 120 partners and connections to 100 PMS systems. · experiencecrm.io, 15 Oct 2026
- Licence
- The terms identify Progress9 as owner and reserve intellectual-property rights; no open-source licence is stated. · experiencecrm.io, 15 Oct 2026
- Limit: automation and PMS depth
- A reviewer asks for more operational automation, more languages for prerecorded messages and stronger Mews synergies. · hoteltechreport.com, 15 Oct 2026
- Limit: B2B functions
- A reviewer requests development of the B2B component to broaden the product’s use cases. · hoteltechreport.com, 15 Oct 2026
- Limit: group email handling
- A reviewer reports that a customer record supports only one email address, which can leave group travelers represented by a secretary’s address. · hoteltechreport.com, 15 Oct 2026
- Limit: message personalization
- One reviewer says the back-office page builder for pre- and post-stay messages needs to be more user-friendly. · hoteltechreport.com, 15 Oct 2026
- Marketing
- Marketing tools support behavioral segmentation, PMS-based targeting, automated campaigns and AI-generated email copy. · experiencecrm.io, 15 Oct 2026
- Marketing scale
- The marketing page advertises more than 5,000 preconfigured automation scenarios and a 40,000-image library. · experiencecrm.io, 15 Oct 2026
Where Experience CRM stands on Freedom251
- Hospitality CRM Software#11 of 27