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Desk Manager

Name: Desk Manager
Author: Desk Manager

Paid AndroidAPIiPhoneWeb

What Desk Manager is

Desk Manager is an AI platform for services and processes that brings company operations into one system. Its offerings include IT service management (ITSM), enterprise service management (ESM), and business process management (BPM). ITSM covers incidents and requests, automated SLAs, omnichannel support, contract management, and operational governance. ESM applies service management across departments through service catalogs, configurable SLAs, approval rules, traceability, and real-time indicators. For process work, no-code BPM flows route tasks according to business rules and variable values.

Ticket automations can change status, send messages, assign operators, and move tickets between queues. Teams can create reports in most applications, choose columns and filters, schedule delivery by email, and convert reports into dashboards. The platform also includes a shared inbox, help center, customer portal, and API access. Its solutions are aimed at HR, IT, marketing, legal, finance, and facilities teams. Desk Manager is based in Mogi das Cruzes, São Paulo, Brazil, and offers Android, iOS, and web access. Pricing is available on request.

Who it suits

Desk Manager suits organizations that want to manage IT or other internal services, support work, and business processes in one platform. Its ESM offering and listed solutions for HR, IT, marketing, legal, finance, and facilities may fit teams coordinating service across departments.

What it does well

ITSM includes incident and request management, automated SLAs, and operational governance.
ESM provides catalogs, approval rules, traceability, and real-time indicators.
Ticket automations can assign operators and route work between queues.
Custom reports can be emailed on a schedule and turned into dashboards.
AES-256 encryption, TLS 1.3, and ISO 27001 certification are listed.

What to know first

Pricing is available on request.
Each simultaneous attachment submission is limited to 100 MB total.
A conversation can have only one assigned agent at a time.

Limits

Pricing is available on request. File attachments are limited to 20 MB per file and 100 MB total per simultaneous submission; each conversation has one assigned agent at a time.

Getting started

Visit https://www.deskmanager.com.br/.
Contact Desk Manager to request pricing.
Use the specialist contact form, call (11) 2146-0000, or email [email protected].
Access the platform on Android, iOS, or the web.

Verdict

Choose Desk Manager if you need service management across IT or multiple departments alongside ticket automation and no-code process flows. Its custom reporting and listed security controls add useful coverage for operational teams. Look elsewhere if you need a published price before contacting the maker or require multiple agents assigned to one conversation.

Questions

How much does Desk Manager cost?

Desk Manager is paid, with pricing available on request.

Which platforms does Desk Manager support?

Its listed platforms are Android, iOS, web, and API.

What service management offerings does it include?

The platform includes ITSM, ESM, and BPM offerings.

Can Desk Manager connect with other systems?

It has API access and lists integrations including WhatsApp, Slack, Power BI, and Microsoft Teams. Maestro Local can connect to internal-network systems such as legacy ERPs, local databases, file servers, Active Directory, and proprietary applications.

What security measures are listed?

Desk Manager states that it is ISO 27001 certified, uses AES-256 encryption for stored data and TLS 1.3 in transit, and supports role-based access control, multifactor authentication, and single sign-on integrations.

What are the attachment limits?

The FAQ states a 20 MB per-file limit and a 100 MB total limit per simultaneous submission.

Facts from Desk Manager's own pages

Access controls: The platform supports role-based access control, multifactor authentication, and single sign-on integrations. · deskmanager.com.br, 11 Oct 2026
API access: Yes · deskmanager.com.br, 21 Sept 2026
Automation: Status automations can change ticket status, send messages, assign operators and route tickets between queues. · deskmanager.com.br, 11 Oct 2026
Browser support: The FAQ lists Google Chrome, Mozilla Firefox, Opera, Safari and Edge as supported browsers. · deskmanager.com.br, 11 Oct 2026
Chat channels: The FAQ says chat operating hours can be configured by channel, and a conversation has one assigned agent at a time. · deskmanager.com.br, 11 Oct 2026
Cloud infrastructure: The maker says its primary infrastructure is hosted on AWS and uses multiple availability zones with encrypted database backups in secondary locations. · deskmanager.com.br, 11 Oct 2026
Customer portal: Yes · deskmanager.com.br, 21 Sept 2026
Email limits: The FAQ states a 20 MB per-file limit and a 100 MB total limit per simultaneous submission for file attachments. · deskmanager.com.br, 11 Oct 2026
Encryption: The security page states that stored data uses AES-256 encryption and data in transit uses TLS 1.3. · deskmanager.com.br, 11 Oct 2026
Enterprise service management: Its ESM offering applies service management across organizational areas with catalogs, configurable SLAs, approval rules, traceability, and real-time indicators. · deskmanager.com.br, 11 Oct 2026
Headquarters: The company lists its headquarters in Mogi das Cruzes, São Paulo, Brazil. · deskmanager.com.br, 11 Oct 2026
Help center: Yes · deskmanager.com.br, 21 Sept 2026
Integrations: Maestro connects systems with APIs and supports webhooks, HTTP requests, JSONata data transformation, Python execution, and bidirectional API integrations. · deskmanager.com.br, 11 Oct 2026
Intended teams: The homepage describes solutions for HR, IT, marketing, legal, finance and facilities departments. · deskmanager.com.br, 11 Oct 2026
Internal systems: Maestro Local can connect the platform to internal-network systems such as legacy ERPs, local databases, file servers, Active Directory, and proprietary applications. · deskmanager.com.br, 11 Oct 2026
IT service management: Its ITSM offering includes incident management, requests, automated SLAs, omnichannel support, contract management, and operational governance. · deskmanager.com.br, 11 Oct 2026
Mobile app: The maker's homepage includes a “Baixe o APP” link for the Desk Manager platform. · deskmanager.com.br, 11 Oct 2026
Privacy: The security page says the service is committed to Brazil's LGPD and provides channels for requests to correct, delete, or export personal data. · deskmanager.com.br, 11 Oct 2026
Process automation: Its BPM offering supports no-code process flows that route work according to business rules and variable values. · deskmanager.com.br, 11 Oct 2026
Product: Desk Manager describes itself as an AI platform for services and processes, designed to centralize company operations. · deskmanager.com.br, 11 Oct 2026
Purpose: Desk Manager describes itself as an AI platform for services and processes. · deskmanager.com.br, 11 Oct 2026
Reporting: Users can create custom reports in most applications, choose columns and filters, schedule email delivery, and turn reports into dashboards. · deskmanager.com.br, 11 Oct 2026
Security: The maker states that Desk Manager is certified to ISO 27001 for information security management. · deskmanager.com.br, 11 Oct 2026
Security certification: The homepage states that Desk Manager is certified to ISO 27001. · deskmanager.com.br, 11 Oct 2026

Where Desk Manager stands on Freedom251

Workflow Management Software#37 of 48
Help desk software#89 of 101