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Navvia
What Navvia is
Navvia is a paid platform for assessing, designing, and improving operational processes, including IT service management processes. It evaluates how ITSM processes perform in practice and maps results to NIST CSF, DORA, ISO 27001, and SOC 2. AI turns assessments into findings, recommendations, and prioritized improvement roadmaps. Process Designer stores processes as structured data and produces RACI, SIPOC, and process-documentation outputs. Templates cover Operational Resilience, DORA, NIST CSF, AI Governance, and ITSM, with an additional ITSM-aligned process library. Only users creating or editing content need editor licenses; read-only users can view published content without using them. Every subscription requires onboarding that includes setup, administrator training, configuration guidance, and enablement sessions. Enterprise+ adds single sign-on, API access, a custom URL, and enhanced security. The Consultant edition provides multi-tenant architecture and white-label branding. Navvia lists enterprises, consulting firms, and MSPs as intended users. Platforms include API, macOS, web, and Windows. Enterprise+ is $23,000 a year with required onboarding of $10,200; Consultant is $28,000 a year with the same onboarding fee.
Who it suits
Navvia suits enterprises, consulting firms, and MSPs assessing or redesigning operational and ITSM processes. Its Consultant edition is intended for multi-tenant, white-label delivery.
What it does well
- Maps ITSM assessments to major frameworks
- AI creates prioritized improvement roadmaps
- Produces RACI, SIPOC, and process documentation
- Read-only users do not consume editor licenses
- Offers multi-tenant Consultant edition
What to know first
- Paid plans start at $23,000 a year
- Required onboarding costs $10,200
- Editor licenses are needed for content changes
- Penetration testing requires prior written authorization
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Enterprise + | $23,000 / year; Required Onboarding: $10,200 · 10 editors · Unlimited users · Additional editors in blocks of 15 concurrent users for $5,000 per year | $23,000 a year |
| Consultant | $28,000 / year; Required Onboarding: $10,200 · Everything in Enterprise+ · Multi-tenant architecture · White-label branding · Consultant delivery model | $28,000 a year |
As navvia.com lists them, read 10 Oct 2026. The maker's own page has the final word.
Verdict
Navvia brings assessment, process design, AI recommendations, and framework mapping into one platform. Its enterprise pricing, mandatory onboarding, and license rules are important considerations for buyers.
Facts from Navvia's own pages
- Access limits
- Only users who create or edit assessments, processes, or related content require editor licenses; read-only users can access published content without consuming editor licenses. · navvia.com, 10 Oct 2026
- AI analysis
- Navvia uses AI to turn assessment results into findings, actionable recommendations, and prioritized improvement roadmaps. · navvia.com, 10 Oct 2026
- Assessment
- The platform assesses how ITSM processes perform in practice and maps results to frameworks including NIST CSF, DORA, ISO 27001, and SOC 2. · navvia.com, 10 Oct 2026
- Company
- Navvia identifies itself as a division of Consulting-Portal Inc. · navvia.com, 10 Oct 2026
- Enterprise security
- The Enterprise+ plan includes single sign-on, API access, a custom URL, and an enhanced security package. · navvia.com, 10 Oct 2026
- Intended users
- Navvia describes its plans for enterprises, consulting firms, and MSPs; the Consultant edition includes multi-tenant architecture and white-label branding. · navvia.com, 10 Oct 2026
- Onboarding
- Onboarding is required with every subscription and includes platform setup, administrator training, configuration guidance, and enablement sessions. · navvia.com, 10 Oct 2026
- Privacy
- Navvia's privacy policy says its servers use encryption and transactions are processed via SSL; it also describes sharing personal data with service providers when needed to perform services. · navvia.com, 10 Oct 2026
- Process design
- Process Designer captures processes as structured data and generates outputs such as RACI, SIPOC, and process documentation. · navvia.com, 10 Oct 2026
- Purpose
- Navvia assesses, designs, and improves operational processes, including ITSM processes, to help organizations strengthen operational resilience. · navvia.com, 10 Oct 2026
- Security testing
- Customer penetration testing requires prior written authorization and is limited to the customer's own tenant and explicitly approved endpoints and APIs. · navvia.com, 10 Oct 2026
- Support
- Navvia offers optional consulting, training, and advisory services beyond required onboarding, and lists support through a ticket, knowledge base, and status page. · navvia.com, 10 Oct 2026
- Templates
- The pricing page lists assessment templates for Operational Resilience, DORA, NIST CSF, AI Governance, and ITSM, plus a library of ITSM-aligned process templates. · navvia.com, 10 Oct 2026
Where Navvia stands on Freedom251
- Workflow Management Software#36 of 48