Dell APEX AIOps Incident Management is a cloud-based service for DevOps, site reliability engineering, and IT operations teams to detect, prioritize, and resolve incidents. It correlates events from different sources, filters duplicate alerts and noise, and helps identify root causes. Metric anomaly detection applies dynamic thresholds, while AI and machine learning analyze patterns, predict potential issues, and suggest proactive responses. Named monitoring integrations include Amazon CloudWatch, Azure Application Insights, AppDynamics, New Relic, and Zabbix; notifications can be sent to PagerDuty, Slack, and ServiceNow. Users can create customizable dashboards and reports on incident trends, performance metrics, and areas for improvement. Dell describes the service as API-first, with endpoints for actions available in its interface. Dell or its subcontractors host and operate the service, which Dell says is available 24 hours per day. The stated subscription term is one year from activation, though evaluation services may be shorter. Pricing is on request. Standard, Enhanced, and Premium support are offered; Severity 1 response times are 30 minutes for Standard and 15 minutes for Enhanced or Premium, 24x7.
Who it is for
It suits DevOps, site reliability engineering, and IT operations teams seeking incident detection and response tools. Teams should note that subscription pricing is provided by quote.
What is good
- Correlates events and filters duplicate alerts and noise.
- Metric anomaly detection uses dynamic thresholds.
- Connects to named monitoring and notification services.
- Offers customizable dashboards and incident reports.
- API endpoints correspond to interface actions.
What to know first
- Pricing is available on request only.
- No automated remediation is listed.
- Subscriptions are generally one year from activation.
Verdict
Dell APEX AIOps Incident Management brings event correlation, metric anomaly detection, recommendations, and reporting into an incident-management service. Its quoted pricing and one-year subscription term are important to consider.
Get started with Dell APEX AIOps Incident Management
- Open Dell's APEX AIOps Incident Management page at https://www.dell.com/en-us/lp/apex-ai-ops-incident-management.
- Request pricing in a customer quote.
- Select a support subscription: Standard, Enhanced, or Premium.
- Begin the subscription term on its activation date; evaluation services may have a shorter term.
Limits to know first
There is no free plan. The stated subscription term is one year from activation, while evaluation services may be shorter; pricing and quote-based limits are provided in the customer quote.
Questions about Dell APEX AIOps Incident Management
How is the service priced?
Pricing is provided in a customer quote. Fees for the full subscription term are payable in advance unless the quote says otherwise.
Is there a free plan?
No. Dell lists the service as paid, with pricing on request.
Which integrations are named?
Monitoring integrations include Amazon CloudWatch, Azure Application Insights, AppDynamics, New Relic, and Zabbix. Notifications can be sent to PagerDuty, Slack, and ServiceNow.
What is the subscription term?
The service description states a one-year term beginning on the activation date. Evaluation services may be shorter.
What support options and Severity 1 response times are available?
Standard support has a 30-minute initial response time for Severity 1 issues. Enhanced and Premium support have a 15-minute initial response time; all three are 24x7.
What platforms are listed?
The listed platforms are API and web.
Dell APEX AIOps Incident Management plans and pricing
All plansCompared on backup and disaster recovery software
- Root-cause analysis
- Yes
- Automated remediation
- No
- Telemetry coverage
- metrics
- Deployment model
- hybrid
- Workflow automation
- Yes
