NetAI

NetAI is network operations software combining infrastructure monitoring with topology-based diagnosis and response. It is best suited to service providers and enterprise, cloud, or data-center operators managing mixed-vendor networks. Its free Core plan offers a low-cost way to start, while larger deployments and specialized products call for custom pricing.

Overview

NetAI brings network discovery, monitoring, and analysis together in Core, with GraphIQ for root-cause analysis and EdgeView for edge diagnostics. That product range addresses different stages of network operations, from mapping infrastructure to investigating problems and supporting field teams. It is a stronger fit for network teams seeking these capabilities across varied environments than for buyers looking for a general-purpose IT operations platform.

Key features

Core monitoring and integrations

Core automatically discovers topology and adds monitoring, alerts, interactive maps, performance analytics, configuration management, and custom dashboards. The combination gives operators both a view of network structure and tools for ongoing oversight. Support for more than 200 vendors—including Cisco, Juniper, Arista, Palo Alto, Fortinet, AWS, Azure, and GCP—and protocols such as SNMP, syslog, NetFlow, NETCONF, gNMI, SSH, and REST APIs is suited to heterogeneous estates. Teams should verify that their particular devices and workflows are covered.

For incident and service workflows, NetAI names ServiceNow, Jira, and BMC Remedy as ITSM integrations, and also names Zendesk for enterprise networks. These connections may help teams relate network operations to their existing processes, but the product is still centered on network visibility and diagnosis.

Analysis and edge operations

GraphIQ uses graph neural networks for event correlation across protocols, predictive anomaly detection, deterministic root-cause analysis, and automated remediation. That focus is valuable to teams trying to move from network signals toward a likely cause and response. GraphIQ is a separate product with custom pricing, so buyers need a sales conversation to assess its cost.

EdgeView is aimed at edge diagnostics, self-service troubleshooting, real-time network visibility, field-team tools, and subscriber-level insights. Those capabilities make it relevant to operators with distributed edge or subscriber environments; teams that only need Core monitoring may not need this specialized product.

Pricing

NetAI’s freemium model starts with a genuinely usable Core tier, but the published device thresholds make scale an important cost consideration.

The free plan’s 10-device ceiling is clear, and Core Enterprise extends the full Core feature set to 200 devices. Its per-device monthly billing means costs rise with the managed estate. Core Pro starts at 201 devices and includes architecture review and sizing, but requires a quote; GraphIQ and EdgeView also have no public price. NetAI offers a 14-day free trial for its AWS Marketplace AMI deployment, a time-limited way to evaluate that deployment route.

Platforms

NetAI supports API, Linux, self-hosted, and Windows platforms. Deployment options include on-premises, cloud, and hybrid setups, with an air-gapped option for on-premises installation. For on-premises deployments, requirements are 8 vCPU, 32 GB RAM, and 500 GB SSD for up to 1,000 devices; from 1,000 to 5,000 devices, they are 16 vCPU, 64 GB RAM, and 1 TB SSD. Those resource needs are relevant to teams planning their own infrastructure, particularly at larger scale.

Who it's for

NetAI names service providers, enterprise networks, and cloud and data-center operators as use cases. Its broad vendor and protocol coverage makes Core a candidate for teams with varied infrastructure, while GraphIQ is geared toward teams that want network-specific event correlation and root-cause analysis. EdgeView speaks to operators needing field-team or subscriber-level capabilities. Buyers who need only a small number of monitored devices can start with Core Free; teams outside that scope should compare the per-device cost or request custom pricing before choosing.

Pros and cons

Pros

• Core combines topology discovery, monitoring, alerting, analytics, configuration management, and dashboards, giving network teams several operational functions in one product.
• More than 200 supported vendors and a broad protocol list suit mixed-vendor networks and cloud environments.
• The free Core tier includes the full Core platform for up to 10 devices, rather than limiting the entry tier to a subset of its capabilities.
• On-premises, cloud, hybrid, and air-gapped deployment options accommodate different infrastructure and isolation needs.

Cons

• The free tier stops at 10 devices, and Core Enterprise charges $5.99/device/mo, so larger estates need to account for per-device costs.
• Core Pro, GraphIQ, and EdgeView require sales contact for pricing, making it harder to compare their costs directly.
• On-premises deployments require substantial compute and storage at the stated device scales, which teams must provision themselves.

Alternatives

For a wider category comparison, see AIOps Platforms.

• Saneops is a free, self-hosted or web option with a free tier covering 1,000 alerts per month and no credit card required; choose it when that alert quota and deployment model fit better than NetAI’s device-based Core plan.
• BMC Helix AIOps is a paid option spanning API, Linux, web, and Windows, with contact-sales pricing; consider it if those platforms suit your environment and a sales-priced alternative is acceptable.
• Digitate ignio AIOps offers per-event IT Event Management at $0.10 per event and Document Assist at $0.30 per assist; consider it when those specific priced offerings suit the use case.
• Selector is a paid option with a free plan and API, Linux, self-hosted, and web platforms; consider it if those platforms and a free starting tier are a better fit.
• Dell APEX AIOps Incident Management has quote-based subscription pricing, with full-term fees payable in advance unless the quote says otherwise; consider it if those quote terms suit your purchasing needs.
• Keep offers a Growth plan at $199 a month with 200 deduplicated alerts/month, unlimited ingested alerts, 100 workflows, 20 integrations, 10 users, and two weeks of data retention; consider it when those alert and workflow limits match your needs.
• Vitria VIA AIOps is a paid option for API, self-hosted, and web platforms; consider it if those deployment choices suit your team.
• BigPanda uses value-based subscription pricing on a one- to three-year commitment, starting at 20,000 credits in a shared pool across products; consider it if a shared credit model and multiyear term work for your organization.

Verdict

NetAI is a compelling fit for network teams that want topology discovery, broad infrastructure coverage, and a path from monitoring to network-specific root-cause analysis. Core Free makes it approachable for networks of up to 10 devices, while larger teams should weigh the per-device Core Enterprise price and request quotes for Core Pro or the specialized products. Look elsewhere if you need predictable public pricing for advanced analysis or a platform not centered on network operations.