BMC Helix AIOps

BMC Helix AIOps is ranked #27 of 67 in IT automation software on Freedom251. It runs on API, Linux, Web, Windows.

BMC Helix AIOps plans and pricing

BMC Helix Operations Management with AIOps Not published Contact sales for pricing; no public price listed bmc.com · 28 Sept 2026

Compared on IT automation software

Root-cause analysis: Yes
Automated remediation: Yes
Telemetry coverage: full-stack
Deployment model: hybrid
Workflow automation: Yes

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BMC Helix AIOps

Purpose: BMC describes Helix Operations Management with AIOps as providing automated root cause analysis and remediation, service-centric monitoring, and advanced event management.
Service monitoring: The product monitors infrastructure services in real time and displays service health in a severity-coded heatmap.
Root cause analysis: When a service is impacted, it correlates related events, identifies a root cause, ranks impacted nodes, and shows service impact across related services.
Event correlation: AI/ML techniques correlate events into situations to reduce event noise and expose key issues behind event storms.
HelixGPT recommendations: Connected to BMC HelixGPT, it can provide AI-generated best-action recommendations, log insights, and a virtual agent for further situation investigation.
Data sources: It can ingest events, metrics, logs, traces, and topology data from BMC and third-party sources.
Incident integrations: For best-action recommendations, BMC documents connections through HelixGPT to BMC Helix ITSM, Jira Service Management, and ServiceNow ITSM.
Log integrations: The documentation names Splunk Enterprise and Elasticsearch as external log sources the product can connect to.
Service modeling: Documented sources for service configuration item data include BMC Helix Discovery and sources supported by BMC Helix Intelligent Integrations.
Change risk: The product connects with BMC Helix ITSM to show change requests, AI-generated risk levels, severity, and impacted services.
Access administration: Tenant administrators can configure an identity provider, users, groups, and user permissions through BMC Helix Portal.
Support requirement: BMC says customers must contact BMC Support to deploy and enable HelixGPT for AIOps best-action recommendations, log insights, and Ask HelixGPT.
Trust and security: BMC's Trust Center says its products and services are designed and operated to protect against active and passive security threats, and provides security, privacy, compliance, and availability information.
Headquarters: Houston, Texas, USA

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Where it ranks on Freedom251

Best IT Automation Software in 2026#27 of 67
Best Workflow Orchestration Software in 2026#23 of 36
Best Release Management Software in 2026#19 of 35
Best IT Release Management Software in 2026#15 of 33
Best IT Orchestration Software in 2026#12 of 24
Best Workload Automation Software in 2026#12 of 22
Best Job Scheduler Software in 2026#9 of 20
Best AIOps Platforms in 2026#6 of 16

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Sources

bmc.com/it-solutions/helix.html· checked 28 Sept 2026
docs.bmc.com/docs/helixaiops/251/product-overview-14· checked 28 Sept 2026
docs.bmc.com/docs/helixaiops/244/situations-overview· checked 28 Sept 2026
docs.bmc.com/docs/display/aiops243/Building%2Bservic· checked 28 Sept 2026
docs.bmc.com/xwiki/bin/view/IT-Operations-Management· checked 28 Sept 2026
docs.bmc.com/docs/helixgpt/setting-up-and-going-live· checked 28 Sept 2026
bmc.com/corporate/trust-center/trust-center.htm· checked 28 Sept 2026
bmc.com/it-solutions/helix-aiops.html· checked 28 Sept 2026
bmc.com/it-solutions/control-m.html· checked 23 Sept 2026