Freedom251 › Customer Feedback Software
Customer.guru
What Customer.guru is
Customer.guru helps e-shops, SaaS services, and startups measure customer satisfaction with Net Promoter Score surveys. Teams can customize surveys, upload customer email addresses, or schedule them automatically, then follow changes in customer segments. Reports can group satisfaction by ordered product, first purchase date, order count, location, and other properties. Machine learning analysis of written responses identifies trends and potential issues. Positive reviews can be embedded on landing pages, where the displayed reviews are anonymized. While survey emails are sent, the service reports delivery, open, click-through, unsubscribe, bounce, and complaint rates in real time. Smart follow-ups can send up to two emails at two-day intervals to people who have not interacted with the initial survey. Surveys can be scheduled through an API, and ratings and customer data can be exported. The service lists integrations such as Shopify, Shopify Plus, Zapier, Slack, Facebook Ads, and Google Ads, and says data can be used in more than 1,000 integrated apps. It supports more than 25 survey languages. Plans start at $50 a month, billed monthly, and the Hobbyist plan covers 1,000 customers per month with one survey.
Who it suits
Customer.guru suits e-shops, SaaS services, and startups that want to collect and segment customer satisfaction feedback. It may also suit teams that need survey scheduling through an API or integrations with other apps.
What it does well
- Supports surveys in more than 25 languages.
- Reports email delivery and engagement statistics in real time.
- Can segment satisfaction by product, order history, and location.
- Offers API survey scheduling and customer data exports.
- Automatically anonymizes positive reviews in its landing-page widget.
What to know first
- Each email can contain only one survey question.
- Hobbyist covers 1,000 customers per month and one survey.
- The listed Feedback response limit is 1000 responses/mo.
Limits
The Hobbyist plan costs $50 a month and covers 1,000 customers per month with a single survey. Each email can include only one survey question, and feedback responses are limited to 1,000 per month.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Small business | per month · 5,000 customers per month · 3 surveys · Custom FROM domain | $150 a month |
| Advanced | per month · 10,000 customers per month · Unlimited surveys · Custom FROM domain · Own SMTP servers · Priority support · Data import concierge | $250 a month |
| Hobbyist | per month · 1,000 customers per month · Single survey | $50 a month |
As customer.guru lists them, read 8 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Customer.guru website
- Choose a monthly plan
- Customize a survey
- Upload customer emails or set automatic scheduling
- Connect listed integrations or use the API
- Send surveys and review reports
Verdict
Customer.guru combines NPS surveys with segmentation, response analysis, and email delivery reporting. The one-question-per-email limit and plan-specific customer allowances are important to consider when choosing a tier.
Questions
How much does Customer.guru cost?
Plans start at $50 a month. The Hobbyist plan is 50.00 USD monthly for 1,000 customers and one survey; higher plans cost 150.00 USD and $250 a month.
Which platforms does Customer.guru support?
Customer.guru is available through the web and an API.
What integrations are listed?
The maker lists Shopify, Shopify Plus, Zapier, Slack, Facebook Ads, and Google Ads, with data usable in more than 1,000 integrated apps.
Can surveys be automated?
Yes. You can set automatic survey scheduling, schedule surveys programmatically through the API, and send up to two two-day-interval follow-ups.
How many languages are supported?
Survey support is listed in more than 25 languages.
Facts from Customer.guru's own pages
- API and exports
- Surveys can be scheduled programmatically through an API, and ratings and customer data can be exported. · customer.guru, 8 Oct 2026
- Company
- The about page identifies iterative s.r.o. in Prague, Czech Republic, and says Customer.guru was founded in late 2016. · customer.guru, 8 Oct 2026
- Email statistics
- Customer.guru reports delivery, open, click-through, unsubscribe, bounce, and complaint rates in real time while survey emails are sent. · customer.guru, 8 Oct 2026
- Follow-ups
- Smart follow-up can send up to two follow-up emails at two-day intervals to customers who have not interacted with the original survey. · customer.guru, 8 Oct 2026
- Founded
- 2016 · customer.guru, 28 Sept 2026
- Headquarters
- Prague, Czech Republic · customer.guru, 28 Sept 2026
- Integrations
- The maker lists Shopify, Shopify Plus, Zapier, Slack, Facebook Ads, and Google Ads among its integrations and says data can be used in more than 1,000 integrated apps. · customer.guru, 8 Oct 2026
- Languages
- The maker lists survey support in more than 25 languages and invites customers to request another language. · customer.guru, 8 Oct 2026
- Privacy and security
- The DPA says the company uses technical and organizational safeguards including access controls, monitoring, breach detection, incident response, and encryption in transit and at rest. · customer.guru, 8 Oct 2026
- Product
- Customer.guru helps e-shops, SaaS services, and startups understand customer satisfaction using Net Promoter Score surveys. · customer.guru, 8 Oct 2026
- Review widget
- Positive reviews can be embedded on landing pages, and the embedded reviews are automatically anonymized. · customer.guru, 8 Oct 2026
- Segmentation
- Automatically generated reports can segment satisfaction by ordered product, first purchase date, order count, geographic location, and other properties. · customer.guru, 8 Oct 2026
- Support
- The maker says customers can contact support at [email protected]. · customer.guru, 8 Oct 2026
- Survey limits
- An email can contain only one survey question, while one account can track NPS for two or more products or projects. · customer.guru, 8 Oct 2026
- Survey setup
- Users can customize a survey, upload customer emails or set automatic survey scheduling, and view customer segment changes over time. · customer.guru, 8 Oct 2026
- Text analysis
- The product uses machine learning algorithms to analyze textual survey responses and identify trends and potential issues. · customer.guru, 8 Oct 2026
Where Customer.guru stands on Freedom251
- Customer Feedback Software#43 of 59