Freedom251 › Customer Feedback Software
SureFeedback
What SureFeedback is
SureFeedback collects and manages visual feedback on websites through Cloud or a self-hosted WordPress plugin. Cloud provides screenshots, annotations, comments, team workflows, projects, and workspaces. Listed review features include Kanban task management, page approvals, request-changes notifications, analytics, and reporting. It works with WordPress, Shopify, and custom websites through a JavaScript widget or snippet, with a WordPress connector plugin also available. Clients and guests can comment without logging in by entering a name and email. The self-hosted version keeps projects and feedback in the customer’s WordPress dashboard and server. Cloud screenshots are encrypted and access-controlled, with retention following project and account settings. The seven-day trial allows one organization, one connected site, and up to 50 invited users. Cloud plans include support and documentation, with priority support on higher plans. Listed Cloud plans show first-year and renewal billing, while self-hosted annual plans cover one to five dashboard sites.
Who it suits
It suits freelancers, product development teams, web agencies, and QA teams reviewing websites. Organizations choosing between hosted feedback and WordPress-based self-hosting can use the two deployment options.
What it does well
- Screenshots support annotations and comments
- Works with WordPress, Shopify, and custom websites
- Guests can provide feedback without logging in
- Self-hosted data stays on the customer’s server
- Seven-day trial includes up to 50 invited users
What to know first
- No free plan
- Trial limited to one organization and connected site
- Cloud service targets 99.9% uptime but is not guaranteed
- Cloud and self-hosted plans have separate pricing
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Self-Hosted Professional | $139 ~~$159~~/year* · 3 Dashboard Site | $139 a year |
| Self-Hosted Business | $169 ~~$199~~/year* · 5 Dashboard Site | $169 a year |
| Cloud Starter | $199 first year. Renews at $299 · 5 Sites · 5 Mockups | $19 a year |
| Cloud Professional | $349 first year. Renews at $499 · 20 Sites · 20 Mockups | $29 a year |
| Cloud Business | $699 first year. Renews at $999 · Unlimited Sites · Unlimited Mockups | $59 a year |
| Self-Hosted Starter | $99 ~~$119~~/year* · 1 Dashboard Site | $99 a year |
As surefeedback.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
SureFeedback provides website review workflows with visual annotations, approvals, and reporting. Its Cloud and self-hosted choices, guest commenting, and stated security controls address different team setups, while the trial and paid plans impose defined limits.
Facts from SureFeedback's own pages
- Availability target
- The Cloud terms state a target uptime of 99.9% and say uninterrupted or error-free service is not guaranteed. · surefeedback.com, 11 Oct 2026
- Data ownership
- For the self-hosted plugin, data is stored on the customer’s WordPress server; Cloud receives it only if the customer explicitly connects it. · surefeedback.com, 11 Oct 2026
- Feedback tools
- The Cloud service provides screenshots, annotations, comments, team workflows, and project and workspace management. · surefeedback.com, 11 Oct 2026
- Guest feedback
- Clients or guests can leave feedback without logging in by providing their name and email. · surefeedback.com, 11 Oct 2026
- Headquarters
- Claymont, Delaware, United States · surefeedback.com, 28 Sept 2026
- Integrations
- The pricing page lists Ottokit and ZipWP integrations as coming soon and includes a WordPress plugin. · surefeedback.com, 11 Oct 2026
- Intended users
- The maker lists freelancers, product development teams, web agencies, and QA teams as use cases. · surefeedback.com, 11 Oct 2026
- Payment data
- SureFeedback says it does not store credit card numbers; card details are entered directly with Stripe or PayPal. · surefeedback.com, 11 Oct 2026
- Purpose
- SureFeedback Cloud collects and manages visual feedback on websites. · surefeedback.com, 11 Oct 2026
- Review workflow
- Plans list Kanban task management, page approvals, request-changes notifications, analytics, and reporting. · surefeedback.com, 11 Oct 2026
- Security
- The privacy policy says screenshots are encrypted and access-controlled, with retention following project and account settings. · surefeedback.com, 11 Oct 2026
- Self-hosted option
- The self-hosted version is a WordPress plugin that stores projects and feedback in the customer’s WordPress dashboard and server. · surefeedback.com, 11 Oct 2026
- Support
- Cloud plans include product support and documentation for setup, configuration, and day-to-day usage; higher plans have priority support. · surefeedback.com, 11 Oct 2026
- Trial limits
- The 7-day free trial allows one organization, one connected site, and up to 50 invited users. · surefeedback.com, 11 Oct 2026
- Website support
- Cloud works with WordPress, Shopify, and custom websites through a lightweight JavaScript widget or snippet; WordPress has a connector plugin. · surefeedback.com, 11 Oct 2026
Where SureFeedback stands on Freedom251
- Customer Feedback Software#39 of 59