Usersnap

Name: Usersnap
Price: 49 EUR
Author: Usersnap

by Usersnap

Free trial AndroidAPIExtensioniPhoneWeb

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What Usersnap is

Usersnap is a cloud-based product evidence platform from Usersnap GmbH in Linz, Austria. It gathers customer signals and organizes them for product decisions. People can mark up screenshots or record screen video with audio when explaining issues. Feedback collection includes CSAT, NPS, polls, and thumbs up/down surveys, with conditional questions and targeted requests. Its AI can summarize feedback, surface urgent issues and commonly requested topics, and draft suggested replies. Integrations include Zoom, Gong, Intercom, ServiceNow, Jira, Asana, Linear, Azure DevOps, and Zendesk. Two-way ticket-status synchronization is available with Jira, Jira Product Discovery, Azure DevOps, Asana, and Linear. A Chrome and Firefox extension captures screenshots without placing a widget on the target site. iOS and Android SDKs provide forms and surveys, but not screen capture or annotation. Plans are paid, with a free trial and no free plan. Starter costs $49 a month (billed €49 /month); Growth costs $129 a month (billed €129 /month).

Who it suits

Usersnap suits product teams collecting visual issue reports, surveys, and feedback across connected workflows. Enterprise teams can use SSO, SAML, security support, and a 99.9% uptime SLA.

What it does well

Screenshot annotation and video capture with audio
CSAT, NPS, polls, and targeted surveys
AI summaries and urgent-topic identification
Two-way sync with several project tools
Chrome and Firefox capture extension

What to know first

No free plan
Cloud-only deployment; cannot install on own servers
Mobile SDKs lack screen capture and annotation
Paid plans start at $49 a month

Plans

Plan	Billed and limits	Price
Starter	€49 /month · 2 seats · 2 projects · 2 announcements	€49 a month
Growth	€129 /month · Unlimited seats · 10 projects · 10 announcements · 20 channel sources	€129 a month
Professional	€219 /month · Unlimited seats · 20 projects · 20 announcements · 40 channel sources · 200 analytics processing	€219 a month
Premium	€459 /month · Unlimited seats · 50 projects · 50 announcements · 100 channel sources · 300 analytics processing	€459 a month
Enterprise	Custom · Custom projects · custom channels · custom analytics credits	On request

As usersnap.com lists them, read 10 Oct 2026. The maker's own page has the final word.

Verdict

Usersnap combines visual feedback capture, surveys, AI analysis, and workflow integrations in one cloud service. Its mobile SDK limits and paid-only model are important considerations.

Facts from Usersnap's own pages

AI analysis: Its AI features summarize feedback, identify urgent issues and frequently requested topics, and generate suggested replies. · usersnap.com, 10 Oct 2026
Browser extension: The browser extension captures screenshots and submits feedback without requiring a widget on the target site, and supports Chrome and Firefox. · help.usersnap.com, 10 Oct 2026
Cloud hosting: Usersnap states that its feedback platform and dashboard are cloud-based and cannot be installed on a customer's own servers. · help.usersnap.com, 10 Oct 2026
Company and headquarters: Usersnap GmbH says it is headquartered in Linz, Austria, and also operates an office in Vienna. · usersnap.com, 10 Oct 2026
Enterprise security: Enterprise plans include security and compliance support, SSO and SAML, a 99.9% uptime SLA, dedicated partnership, and procurement support. · usersnap.com, 10 Oct 2026
Feedback capture: Users can annotate screenshots and record screen video with audio to communicate issues visually. · usersnap.com, 10 Oct 2026
Free plan: No · usersnap.com, 20 Sept 2026
Headquarters: Linz, Austria · usersnap.com, 28 Sept 2026
Integrations: Usersnap lists channel and workflow integrations including Zoom, Gong, Intercom, ServiceNow, Jira, Asana, Linear, Azure DevOps, and Zendesk. · usersnap.com, 10 Oct 2026
Mobile SDK limits: The iOS and Android SDKs support feedback forms and surveys, but screen capture and annotation are not supported; the SDK page identifies the feature as gated. · help.usersnap.com, 10 Oct 2026
Product: Usersnap describes itself as a product evidence platform that centralizes customer signals and helps teams turn them into product decisions. · usersnap.com, 10 Oct 2026
Security: Usersnap says its platform is hosted in European AWS data centers, including EU-central-1 in Frankfurt, and names SOC 1, SOC 2, and ISO 27001 certifications for those centers. · usersnap.com, 10 Oct 2026
Support and setup: Usersnap says a single code snippet connects the service to a stack, and its Enterprise plan includes hands-on onboarding and a named partner. · usersnap.com, 10 Oct 2026
Surveys: Usersnap supports CSAT, NPS, polls, and thumbs up/down surveys with conditional questions and targeted feedback collection. · usersnap.com, 10 Oct 2026
Two-way sync: Two-way integrations sync feedback ticket status changes and are available for Jira, Jira Product Discovery, Azure DevOps, Asana, and Linear. · usersnap.com, 10 Oct 2026