Freedom251 › Customer Feedback Software
Quality Driven Software
What Quality Driven Software is
Quality Driven Software is customer satisfaction and employee accountability software for service businesses. It tracks employee performance, quality issues, and real-time feedback. A visual dashboard and customizable reports can surface unhappy clients, low quality scores, missing responses, and employees who may need training. Customers can receive surveys by email or SMS, with SMS included in the Intermediate and Enterprise plans. Survey quality scores can be connected to employee performance, and reports from in-house quality inspectors can be included. QDS is available on Android, iOS, and the web. Plans start at $37/mo when paid annually, with a 14-day trial and no free plan. The HR MODULE ONLY plan costs $37 a month paid annually and excludes customer satisfaction reports and client surveys. Starter costs $117 a month for up to 500 surveys monthly; Intermediate costs $159 a month for up to 1,200; Enterprise costs $219 a month for up to 2,000. Subscriptions have no contract.
Who it suits
QDS suits service businesses measuring customer satisfaction, monitoring employee performance, and improving service quality. Its survey limits and HR-only option also suit teams choosing a defined plan scope.
What it does well
- Tracks employee performance and quality
- Supports email and SMS surveys
- Available on Android, iOS, and web
- Includes customizable reports
- Offers a 14-day trial
What to know first
- No free plan
- HR-only plan excludes customer satisfaction reports
- Enterprise limits surveys to 2,000 monthly
- SMS is limited to higher plans
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| STARTER | $117/mo paid annually; $ 137 /Month · Up to 500 Surveys / Month · Unlimited Users, Clients, and Employees · Email & Phone Surveys · QA/QC Entry · Reports Module · WordPress Plugin | $117 a month |
| INTERMEDIATE | $159/mo paid annually; $ 179 /Month · Up to 1200 Surveys / Month · Unlimited Users, Clients, and Employees · Email & Phone Surveys · QA/QC Entry · Reports Module · SMS Surveys · HR Module · WordPress Plugin | $159 a month |
| ENTERPRISE | Starting at $219/mo paid annually; $ 249+ /Month · Up to 2000 Surveys / Month · Unlimited Users, Clients, and Employees · Email & Phone Surveys · QA/QC Entry · Reports Module · SMS Surveys · HR Module · WordPress Plugin | $219 a month |
| HR MODULE ONLY | Starting at $37/mo paid annually; $ 49 /Month · Unlimited Users · Unlimited Employees · HR features; excludes customer satisfaction reports and client surveys | $37 a month |
As qualitydrivensoftware.com lists them, read 5 Oct 2026. The maker's own page has the final word.
Verdict
QDS combines surveys, quality tracking, employee accountability, and reporting for service businesses. Compare each plan’s survey allowance and included modules before subscribing.
Facts from Quality Driven Software's own pages
- Culture First
- The site says every plan includes access to the Culture First private membership, which customers may choose not to use without changing the subscription price. · qualitydrivensoftware.com, 5 Oct 2026
- Integrations
- The pricing page lists a WordPress plugin, and the support knowledge base documents integrations with Launch27, ResponsiBid, Service Autopilot, NiceJob, and ZenMaid through Zapier. · support.qualitydrivensoftware.com, 5 Oct 2026
- Intended users
- The site presents QDS for service businesses seeking to measure customer satisfaction, monitor employee performance, and improve service quality. · qualitydrivensoftware.com, 5 Oct 2026
- Mobile access
- The company advertises access on the go and has support instructions for creating web versions of QDS on Android and iPhone. · support.qualitydrivensoftware.com, 5 Oct 2026
- Product
- Quality Driven Software describes itself as customer satisfaction and employee accountability software that tracks employee performance, uncovers quality issues, and provides real-time feedback. · qualitydrivensoftware.com, 5 Oct 2026
- Quality tracking
- The product ties survey quality scores to employee performance and can include reports from in-house quality inspectors. · qualitydrivensoftware.com, 5 Oct 2026
- Reporting
- Its visual dashboard and customizable reports help identify unhappy clients, low-quality scores, missing responses, and employees who need training. · qualitydrivensoftware.com, 5 Oct 2026
- Security
- The Launch27 integration instructions say system administrators must connect or reconnect the integration and that periodic reconnection is needed for security reasons. · support.qualitydrivensoftware.com, 5 Oct 2026
- Subscriptions
- The company says subscriptions have no contract, can be changed at any time, and can be canceled by contacting support. · qualitydrivensoftware.com, 5 Oct 2026
- Support
- The company advertises free email and phone support and recommends scheduling an onboarding demo with its onboarding specialist. · qualitydrivensoftware.com, 5 Oct 2026
- Survey channels
- Customers can receive surveys by email or SMS, with SMS included in the Intermediate and Enterprise plans. · qualitydrivensoftware.com, 5 Oct 2026
- Survey limits
- The Enterprise plan is listed for up to 2000 surveys per month, with volume pricing available by contacting support for higher usage. · qualitydrivensoftware.com, 5 Oct 2026
- Trial and refunds
- The company offers a free 14-day trial and says it does not provide refunds; trial cancellation requests are processed within 24 hours. · qualitydrivensoftware.com, 5 Oct 2026
Where Quality Driven Software stands on Freedom251
- Customer Feedback Software#35 of 59