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No. 77of 174 ·Business Phone Systems

BT Cloud Voice

Web · Windows · Mac · Android · iPhone· paid plans from £10.52/mo

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Freedom report

Two barsScore 6.1

  • Free tierNo free tier
  • Runs widely5 of 6 device platforms
  • DocumentedPlans, terms and facts published

BT Cloud Voice is a hosted VoIP phone system for growing small and medium-sized businesses, especially those with five or more users. It lets teams make and receive internet calls from different locations using local business numbers, automatic call routing, transfers, voicemail to email, Call Director, and voice or video conferencing, depending on licence. Desktop and mobile apps run on Android, iOS, macOS, web, and Windows, and users can also call through approved IP devices. Optional UK and international packages include pay-as-you-go, shared minute bundles, and unlimited UK national and mobile calls. Cloud Voice Call Analytics can report attempted, made, received, and missed calls by company, department, team, or employee. Cisco Webex integration adds meetings, messaging, screen and file sharing, and virtual whiteboards. Microsoft Teams users can click to call through Webex. Plans start at £10.52/user/mo, billed on a 60-month licence and excluding VAT.

Who it is for

It is aimed at growing SMEs and larger businesses with five or more users that need hosted calling across offices and devices. Teams wanting Webex collaboration or Microsoft Teams click-to-call can use the listed integrations.

What is good

  • Local business numbers and advanced call routing
  • Apps for Android, iOS, macOS, web, and Windows
  • Optional UK and international call packages
  • 24/7 UK-based helpdesk
  • Webex collaboration and Teams click-to-call integration

What to know first

  • No free plan
  • Plans require 60-month licences
  • Only phones from BT’s Cloud Voice portfolio can be used
  • Internet connection with sufficient bandwidth is required

Verdict

BT Cloud Voice combines internet calling, routing, voicemail, conferencing, analytics, and collaboration integrations. The tiered plans add features progressively, but the stated 60-month licence commitment is central to purchasing.

BT Cloud Voice plans and pricing

All plans
Basic £10.52/mo per 60 month licence; price increases by £1 each 1 April, starting 1 April 2027; ex VAT online portal · automatic call routing · call transfers · ring multiple phones with one number business.bt.com · 11 Oct 2026
Connect £13.74/mo per 60 month licence; price increases by £1 each 1 April, starting 1 April 2027; ex VAT Basic features · voicemail to inbox · Call Director · voice and video conferencing business.bt.com · 11 Oct 2026
Collaborate £20.09/mo per 60 month licence; price increases by £1 each 1 April, starting 1 April 2027; ex VAT Connect features · audio meetings · personal meeting rooms · optional call recording and analytics business.bt.com · 11 Oct 2026

Compared on business phone systems

Free plan
No
Business numbers
local
Auto attendant
Yes
Call routing
advanced
Desktop and mobile apps
Yes

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