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BT Cloud Voice
What BT Cloud Voice is
BT Cloud Voice is a hosted VoIP phone system for growing small and medium-sized businesses, especially those with five or more users. It lets teams make and receive internet calls from different locations using local business numbers, automatic call routing, transfers, voicemail to email, Call Director, and voice or video conferencing, depending on licence. Desktop and mobile apps run on Android, iOS, macOS, web, and Windows, and users can also call through approved IP devices. Optional UK and international packages include pay-as-you-go, shared minute bundles, and unlimited UK national and mobile calls. Cloud Voice Call Analytics can report attempted, made, received, and missed calls by company, department, team, or employee. Cisco Webex integration adds meetings, messaging, screen and file sharing, and virtual whiteboards. Microsoft Teams users can click to call through Webex. Plans start at £10.52/user/mo, billed on a 60-month licence and excluding VAT.
Who it suits
It is aimed at growing SMEs and larger businesses with five or more users that need hosted calling across offices and devices. Teams wanting Webex collaboration or Microsoft Teams click-to-call can use the listed integrations.
What it does well
- Local business numbers and advanced call routing
- Apps for Android, iOS, macOS, web, and Windows
- Optional UK and international call packages
- 24/7 UK-based helpdesk
- Webex collaboration and Teams click-to-call integration
What to know first
- No free plan
- Plans require 60-month licences
- Only phones from BT’s Cloud Voice portfolio can be used
- Internet connection with sufficient bandwidth is required
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Basic | per 60 month licence; price increases by £1 each 1 April, starting 1 April 2027; ex VAT · online portal · automatic call routing · call transfers · ring multiple phones with one number | £10.52 a month |
| Connect | per 60 month licence; price increases by £1 each 1 April, starting 1 April 2027; ex VAT · Basic features · voicemail to inbox · Call Director · voice and video conferencing | £13.74 a month |
| Collaborate | per 60 month licence; price increases by £1 each 1 April, starting 1 April 2027; ex VAT · Connect features · audio meetings · personal meeting rooms · optional call recording and analytics | £20.09 a month |
As business.bt.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
BT Cloud Voice combines internet calling, routing, voicemail, conferencing, analytics, and collaboration integrations. The tiered plans add features progressively, but the stated 60-month licence commitment is central to purchasing.
Facts from BT Cloud Voice's own pages
- Auto attendant
- Yes · business.bt.com, 22 Sept 2026
- Business fit
- BT says Cloud Voice is designed for larger businesses with five or more users and offers individually tailored user features. · business.bt.com, 11 Oct 2026
- Business numbers
- local · business.bt.com, 22 Sept 2026
- Call analytics
- Optional Cloud Voice Call Analytics reports attempted, made, received, and missed calls, with reporting by company, department, team, or employee. · business.bt.com, 11 Oct 2026
- Calling
- The service places calls over the internet and lets teams make and receive calls from different locations. · business.bt.com, 11 Oct 2026
- Calling features
- Features include automatic call routing, call transfers, voicemail to email, Call Director, and voice and video conferencing, depending on licence. · business.bt.com, 11 Oct 2026
- Call packages
- Optional UK and international call packages include pay-as-you-go, shared minute bundles, and unlimited UK national and mobile calls. · business.bt.com, 11 Oct 2026
- Call routing
- advanced · business.bt.com, 22 Sept 2026
- Company history
- BT says its roots trace to the Electric Telegraph Company, founded in 1846. · bt.com, 11 Oct 2026
- CRM integration
- Optional Go TAPI can connect Cloud Voice with a CRM or other business application, but the customer or CRM provider must integrate it. · business.bt.com, 11 Oct 2026
- Desktop and mobile apps
- Yes · business.bt.com, 22 Sept 2026
- Devices
- Users need a Cloud Voice licence and can call using an IP device, desktop app, or mobile app; BT says only phones from its Cloud Voice portfolio can be used. · business.bt.com, 11 Oct 2026
- Free plan
- No · business.bt.com, 22 Sept 2026
- Internet requirements
- A broadband connection with sufficient bandwidth can be used; BT recommends business fibre broadband or a leased line. · business.bt.com, 11 Oct 2026
- Microsoft Teams integration
- Webex integration lets Microsoft Teams users click to call with Cloud Voice, without a dial plan or routing reconfiguration; each user needs an active Webex service. · business.bt.com, 11 Oct 2026
- Security and privacy
- BT says Call Director can keep a user's personal details private by billing calls to the company rather than showing them on the user's personal bill. · business.bt.com, 11 Oct 2026
- Support
- BT advertises a dedicated UK-based helpdesk available 24/7 for Cloud Voice customers. · business.bt.com, 11 Oct 2026
- Webex collaboration
- Cloud Voice with Cisco Webex supports audio and video calls, instant messaging, meetings, screen sharing, file sharing, and virtual whiteboards. · business.bt.com, 11 Oct 2026
- What it is
- BT Cloud Voice is a hosted VoIP phone system aimed at growing SMEs. · business.bt.com, 11 Oct 2026
Where BT Cloud Voice stands on Freedom251
- Unified Communications as a Service#11 of 27
- Business Phone Systems#96 of 167