Amotions AI

Overview

The product covers three stages of a conversation: roleplay before a call, live suggestions during it, and scorecards and feedback afterward. Teams can supply their playbooks, product knowledge, objections, and talk tracks to shape that coaching. That makes it more relevant to organizations with repeatable customer conversations than to users seeking a general-purpose meeting assistant.

Amotions says it does not join meetings as a participant; its guidance appears privately on the user's screen. This avoids adding a visible meeting bot, but phone and dialer calls depend on a computer workflow using speaker audio. Real-time coaching is not available through a mobile-phone app.

Key features

• Live coaching: Prompts can suggest discovery questions, objection responses, technical answers, and next steps. This gives customer-facing staff in-the-moment support while keeping the suggestions private.
• Playbook training: Teams can tailor guidance with their own materials and talk tracks. The Basic plan allows only two playbook documents or links, so teams with broader processes will need a paid plan.
• Roleplay and post-call feedback: AI roleplay supports practice before calls; transcripts, scorecards, custom scoring, and rubrics help teams review conversations afterward. Starter includes these tools, while Basic offers them with limited usage.
• Connectors and CRM: Zoom and Salesforce are native connectors. Teams, Google Meet, phone calls, and supported dialers use a desktop app or browser overlay and/or upload workflows. Salesforce writeback creates Tasks, but does not send full transcripts or rubric scorecard breakdowns into CRM; syncing Salesforce data into Amotions is manual. That is a material constraint for teams expecting a complete, automatically synchronized call record.
• Data and infrastructure: The company says customer transcripts, audio uploads, and chat sessions are not used to train third-party foundation models, and organization data is separated by workspace. It says coaching workloads run in isolated Google Cloud environments, with encrypted transmission and storage. Amotions does not publish SOC 2, ISO 27001, or public HIPAA attestations. Healthcare buyers can discuss HIPAA-oriented configurations during a deployment review, but teams that require a public attestation should look elsewhere.

Pricing

Amotions uses a freemium model, with paid plans starting at $49/user/month. There is no free trial; Basic is the free way to assess the product, subject to limited usage and a two-playbook-document-or-link cap.

• Basic — free: Limited live coaching, roleplay, scorecards, and transcripts. Its narrow playbook allowance suits a small evaluation, but the usage limit makes it a poor basis for sustained team deployment.
• Starter — $49/seat/month billed annually, or $59/seat/month billed monthly: Adds monthly real-time coaching usage, AI roleplay, post-call insights, transcripts, custom playbooks, personalized coaching, and custom scoring and rubrics. This is the practical entry point for teams that need tailored coaching; the annual option lowers the monthly rate but commits the buyer to annual billing.
• Professional — $99/seat/month billed annually, or $109/seat/month billed monthly: Includes three times Starter's usage, more generous real-time coaching, custom AI agents, and a basic team dashboard. It suits teams with heavier coaching needs or those that want some team-level visibility, at a substantial per-seat premium.
• Enterprise — custom pricing: Sales quotes a rollout-sized package with manager dashboards, advanced admin controls, multi-call insights, and integrations. It is aimed at larger deployments that need those management and administrative capabilities.

Starter and Basic include self-serve help and in-product guidance; Enterprise includes sales-assisted rollout.

Platforms

Amotions supports macOS, web, and Windows. The lack of mobile-phone real-time coaching matters for teams whose staff conduct calls away from a computer; phone and dialer calls can instead be coached through a computer using speaker audio.

Who it's for

The product targets customer-facing sales and service teams, including insurance, real estate, mortgage, healthcare, dental, solar, and contact-center operations. It is best suited to teams with consistent talk tracks that want coaching before, during, and after conversations. Mobile-first teams and organizations that require published security attestations are less well served.

Pros and cons

• Pro: Private live prompts, roleplay, and post-call review span the conversation lifecycle, giving teams one coaching workflow rather than a live-only tool.
• Pro: Customer playbooks and scoring rubrics can tailor prompts and reviews to a team's process.
• Pro: The free Basic plan provides a no-cost, though limited, way to assess live coaching and review features.
• Con: No mobile-phone app provides real-time coaching, and phone or dialer calls require a computer workflow.
• Con: Salesforce writeback is limited to Tasks, while inbound sync is manual; teams needing full transcripts and scorecard detail in their CRM will face gaps.
• Con: The company does not publish SOC 2, ISO 27001, or public HIPAA attestations, which may rule it out for buyers with those requirements.

Alternatives

For a broader comparison, see AI Sales Call Analysis Software.

• Colibri.ai is worth considering when a lower-cost entry point and wider desktop operating-system support matter: its Free plan includes one user, five transcription hours a month, and a 40-minute recording limit, while Starter is $20.00 USD.
• ConversationPilot is an option for teams wanting a free trial or individuals seeking live coaching at a lower monthly price: its free tier allows three calls a month without live coaching, and Solo is $39.00 USD/month.
• TalkPilot may suit teams that need Android or iOS support; its free tier includes five conversations a month of up to 30 minutes, five practice runs, and three scenarios.
• Avoma is another freemium option, with web, iOS, and Android platforms; its Startup plan is $19.00 USD/month billed annually, with up to 25 paid seats and unlimited free view-only seats.
• Jiminny is an alternative with a broad platform range including mobile apps, but its Insights Seat plan requires a minimum 12-month contract and a custom quote.
• Gong Forecast is a paid option for buyers willing to request a customized proposal; it has no free plan.
• Allego is a paid alternative with annual upfront billing and contract terms typically running three years, with two- and one-year options also offered.
• ExecVision offers custom pricing for buyers prepared to contact sales for a customized demo.

Verdict

Amotions AI is a strong fit for sales and service teams that want private, playbook-based guidance before, during, and after computer-based customer calls. Starter is the clearest entry for a team needing custom coaching, while Professional is better for heavier usage and basic team visibility. Choose another product if mobile coaching, fuller Salesforce synchronization, or public security attestations are requirements.