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Ameyo Engage
by Ameyo Engage
What Ameyo Engage is
Ameyo Engage is a cloud contact center for inbound and outbound customer calls, combining voice and digital channels. It runs on web, iOS, and Android and includes inbound calling, an outbound dialer, and an IVR builder. Auto-dialing supports Progressive, Preview, and Predictive modes. WebRTC connects an agent’s browser with the call server. Routing includes IVR, skill-based routing, automatic call distribution, and forwarding to phones. Named integrations include Sugar CRM, Freshdesk, Zoho, and Zendesk. Agents receive a knowledge base, lead prioritization, and a single view of customer interactions. Supervisors can monitor live conversations and dashboards showing measures such as Average Handle Time and First Call Resolution. Ameyo states its cloud environment is PCI DSS compliant and that it is ISO 27001 and ISO/IEC 27018 certified. It also states that 24-hour global support is available. Listed plans have prices available on request.
Who it suits
Ameyo Engage suits organizations managing inbound and outbound customer service across voice and digital channels. Its routing, integrations, monitoring, and mobile access support contact-center teams and supervisors.
What it does well
- Inbound, outbound, and IVR capabilities
- Progressive, Preview, and Predictive dialers
- Skill routing and automatic call distribution
- CRM integrations with Sugar CRM, Freshdesk, Zoho, and Zendesk
- 24-hour global support stated
What to know first
- No free plan
- Cloud contact-center focus may exceed simple calling needs
- Quality features differ by listed plan
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| XPrime | Voice channel · Digital channels · Powerful dialers · Call routing · Voice blaster · Standard CRM integration | On request |
| XPro | Voice channel · Digital channels · Powerful dialers · Smart universal routing · Standard and in-house CRM integration · Automated quality management | On request |
| XTRM | Voice channel · Digital channels · Powerful dialers · Smart universal routing · Standard and in-house CRM integration · Automated quality monitoring | On request |
| Ameyo Engage | Pricing by request; the product page offers a demo | On request |
As ameyo.com lists them, read 22 Sept 2026. The maker's own page has the final word.
Verdict
Ameyo Engage offers omnichannel contact-center functions with dialers, routing, integrations, and supervisor monitoring. Organizations should request pricing and match the XPrime, XPro, or XTRM feature sets to their requirements.
Facts from Ameyo Engage's own pages
- Agent tools
- Agent tools include a knowledge base, lead prioritization, and a single view of customer interactions. · ameyo.com, 11 Oct 2026
- Audience
- Ameyo describes Engage as a cloud contact center software that grows with a business and supports customer journeys. · ameyo.com, 11 Oct 2026
- Browser calling
- WebRTC enables voice communication between an agent’s browser and the call server. · ameyo.com, 11 Oct 2026
- Company
- Ameyo’s About Us page redirects to Exotel’s site, whose company page says its founders started Exotel in 2011. · exotel.com, 11 Oct 2026
- Dialers
- Its auto dialer supports Progressive, Preview, and Predictive dialing. · ameyo.com, 11 Oct 2026
- Digital channel scope
- omnichannel · ameyo.com, 22 Sept 2026
- Free plan
- No · ameyo.com, 22 Sept 2026
- Headquarters
- Gurugram, India · ameyo.com, 28 Sept 2026
- Inbound calling
- Yes · ameyo.com, 22 Sept 2026
- Integrations
- The features page names Sugar CRM, Freshdesk, Zoho, and Zendesk integrations. · ameyo.com, 11 Oct 2026
- IVR builder
- Yes · ameyo.com, 22 Sept 2026
- Monitoring
- Supervisors can monitor live conversations and use dashboards tracking metrics such as Average Handle Time and First Call Resolution. · ameyo.com, 11 Oct 2026
- Outbound dialer
- Yes · ameyo.com, 22 Sept 2026
- Product
- Ameyo Engage is a cloud based contact center for inbound and outbound customer calls. · ameyo.com, 11 Oct 2026
- Routing
- Routing features include IVR, skill based routing, automatic call distribution, and forwarding calls to phones. · ameyo.com, 11 Oct 2026
- Security certifications
- The Engage page states that its cloud environment is PCI DSS compliant and that Ameyo is ISO 27001 and ISO/IEC 27018 certified. · ameyo.com, 11 Oct 2026
- Support
- The product page states that Ameyo provides 24 hour global support. · ameyo.com, 11 Oct 2026
Where Ameyo Engage stands on Freedom251
- Call Center Software#90 of 122