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IHA Telephony Cloud Contact Center
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What IHA Telephony Cloud Contact Center is
IHA Telephony Cloud Contact Center combines voice, WhatsApp, email, and live chat in one agent console. It supports cloud or on-premise deployment, inbound calling, outbound dialing, and IVR. Predictive, progressive, and preview dialers are available with answering-machine detection, while IVR supports 12 languages. Agent and supervisor tools include a mini CRM, ticketing, skill-based routing, real-time analytics, searchable call recordings, and live call monitoring. Listed integrations include Zoho, LeadSquared, Salesforce, Freshdesk, HubSpot, and Bitrix24. Enterprise controls include SAML single sign-on, role-based access, encrypted recordings, DPDP-aligned audit trails, REST APIs, and webhooks. The India product page states that hosting and data residency are in India. The contact-center page describes capacity above 2,500 seats and a single-tenant ceiling above 2,470 agent seats. Support is advertised 24×7 through an India-based NOC. A retail plan starts at ₹999 a month per user.
Who it suits
It suits contact centers in healthcare, EdTech, BPO, banking and NBFC, real estate, and insurance. Organizations needing cloud or on-premise deployment and India-based data residency may also consider it.
What it does well
- Voice and digital channels in one console
- Three dialer modes plus IVR
- Extensive CRM and helpdesk integrations
- India data residency
- 24×7 support and India-based NOC
What to know first
- No free plan
- Pricing is otherwise on request
- Enterprise controls are described separately
- Single-tenant ceiling is 2,470+ agent seats
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Retail plan (starting at) | Per-user pricing · all calling features included · mobile and desktop apps | ₹999 a month |
As thetelephony.co lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
IHA Telephony Cloud Contact Center covers omnichannel interactions, dialing, supervision, integrations, and India-focused hosting. Its deployment options and capacity suit larger operations, while buyers should confirm which enterprise controls and pricing apply.
Facts from IHA Telephony Cloud Contact Center's own pages
- Agent and supervisor tools
- The platform includes a mini CRM, ticketing, skill-based routing, real-time analytics, searchable call recordings, and live call monitoring. · thetelephony.co, 12 Oct 2026
- API access
- The enterprise offering lists open REST APIs and webhooks for integrations. · thetelephony.co, 12 Oct 2026
- Capacity
- The contact-center page states that the platform scales to 2,500+ seats and shows a single-tenant ceiling of 2,470+ agent seats. · thetelephony.co, 12 Oct 2026
- Data location
- The India product page states that the service is hosted in India and that data residency is in-country. · thetelephony.co, 12 Oct 2026
- Deployment
- It is available as a cloud or on-premise deployment. · thetelephony.co, 12 Oct 2026
- Dialers and IVR
- It offers predictive, progressive and preview dialers, answering-machine detection, and IVR in 12 languages. · thetelephony.co, 12 Oct 2026
- Digital channel scope
- omnichannel · thetelephony.co, 23 Sept 2026
- Inbound calling
- Yes · thetelephony.co, 23 Sept 2026
- Integrations
- Listed integrations include Zoho, LeadSquared, Salesforce, Freshdesk, HubSpot and Bitrix24. · thetelephony.co, 12 Oct 2026
- Intended customers
- The page names healthcare, EdTech, BPOs, banking and NBFCs, real estate, and insurance among its target industries. · thetelephony.co, 12 Oct 2026
- IVR builder
- Yes · thetelephony.co, 23 Sept 2026
- Outbound dialer
- Yes · thetelephony.co, 23 Sept 2026
- Security and access
- The enterprise offering describes SAML single sign-on, role-based access, encrypted recordings and audit trails aligned with DPDP. · thetelephony.co, 12 Oct 2026
- Support
- The company advertises 24×7 support and an India-based NOC for the contact center. · thetelephony.co, 12 Oct 2026
- Telecom licence
- IHA Telephony Private Limited states that it holds a DoT Unified Licence for Virtual Network Operators, Access Service Category B. · thetelephony.co, 12 Oct 2026
- What it does
- The contact center combines voice, WhatsApp, email and live chat in a single agent console. · thetelephony.co, 12 Oct 2026
Where IHA Telephony Cloud Contact Center stands on Freedom251
- Call Center Software#91 of 122