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To clear a stuck Windows 11 print job, open Settings > Bluetooth & devices > Printers & scanners, select the correct printer, choose Open print queue, and cancel the job. If cancellation hangs, restart Print Spooler. Clear the spool files only as a later step: that removes all pending jobs, not just the one that is stuck.
Cancel the stuck job from the printer’s queue
- Open Start > Settings > Bluetooth & devices > Printers & scanners.
- Select the printer that has the stuck job, then choose Open print queue. Check the queue window’s printer name before changing anything; Windows may have separate queues for different printers. Microsoft’s queue instructions show this path.
- Right-click the stuck job and choose Cancel. Repeat for any other jobs you want removed. If the queue offers Cancel all, use it only if you intend to remove every queued job.
Give Windows a moment to process the cancellation. If the job remains in the queue or the cancellation itself is stuck, move on to the Print Spooler.
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Restart Print Spooler if cancellation does not work
Print Spooler is the Windows service that manages print jobs. Restarting it is a less extensive step than deleting spool files. Microsoft notes that when the spooler fails, documents can stay stuck in the queue and the printer may become unresponsive.
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- Press Windows key + R, type
services.msc, and press Enter. - In the Services window, find Print Spooler.
- Right-click Print Spooler and select Restart.
- Reopen the printer’s queue and check whether the stuck job has cleared. If it has not, use the spool-folder reset below.
See Microsoft Support’s Print Spooler guidance for this service restart.
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Canon PIXMA TS4320 – Wireless Color Inkjet Printer with Print, Copy, Scan
- Affordable Versatility - A budget-friendly all-in-one printer perfect for both home users and hybrid workers, offering exceptional value
- Crisp, Vibrant Prints - Experience impressive print quality for both documents and photos, thanks to its 2-cartridge hybrid ink system that delivers sharp text and vivid colors
- Effortless Setup & Use - Get started quickly with easy setup for your smartphone or computer, so you can print, scan, and copy without delay
- Reliable Wireless Connectivity - Enjoy stable and consistent connections with dual-band Wi-Fi (2.4GHz or 5GHz), ensuring smooth printing from anywhere in your home or office
- Scan & Copy Handling - Utilize the device’s integrated scanner for efficient scanning and copying operations
Clear the spool files only if the queue is still blocked
This reset removes pending spool files, so it clears queued work beyond a single selected job. Use it only after cancellation and a service restart have failed.
- Open
services.mscand find Print Spooler. - Right-click it, choose Stop, and confirm if prompted. Leave the service stopped while deleting the files.
- In File Explorer, enter
%WINDIR%system32spoolPRINTERSin the address bar and press Enter. - Delete the files inside the
PRINTERSfolder. Do not delete the folder itself. - Return to Services, right-click Print Spooler, and choose Start. Open its properties and set Startup Type to Automatic.
Microsoft includes this sequence in its instructions for fixing printer connection and printing problems.
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If the queue is empty but the printer still will not print
A cleared queue only addresses pending Windows print jobs. If printing still fails, troubleshoot the connection or printer separately rather than repeating the queue reset.
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Brother Work Smart 1360 Wireless Color Inkjet All-in-One Print, Scan, Copy
- AFFORDABLE ALL-IN-ONE FOR HOME AND HOME OFFICE: Print, copy, and scan on one compact wireless printer designed for everyday home office printing, schoolwork, documents, and reports. Produce beautiful prints for results that stand out.
- EASY TO USE WITH CLOUD APP CONNECTIONS: Print from and scan to popular Cloud apps(2), including Google Drive, Dropbox, Box, OneDrive, and more from the simple-to-use 1.8” color display on your printer.
- FULL-SIZE FEATURES IN A COMPACT DESIGN: This printer includes automatic duplex (2-sided) printing, a 20-sheet single-sided Automatic Document Feeder (ADF)(3), and a 150-sheet paper tray(3). Engineered to print at fast speeds of up to 16 pages per minute (ppm) in black and up to 9 ppm in color(4).
- MULTIPLE CONNECTION OPTIONS: Connect your way. Interface with your printer on your wireless network or via USB.
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HP OfficeJet Pro 8125e Wireless All-in-One Color Inkjet Printer, Print, scan, Copy, ADF, Duplex Printing Best-for-Home Office, 3 Month Instant Ink Trial Included, AI-Enabled (405T6A)
- The OfficeJet Pro 8125e is perfect for home offices printing professional-quality color documents like business documents, reports, presentations and flyers. Print speeds up to 10 ppm color, 20 ppm black
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Canon PIXMA TS6520 Wireless Color Inkjet Printer, Duplex Printing, Copier/Scanner, 1.42" OLED Display, Compact, White
- Affordable Versatility - A budget-friendly all-in-one printer perfect for both home users and hybrid workers, offering exceptional value
- Crisp, Vibrant Prints - Experience impressive print quality for both documents and photos, thanks to its 2-cartridge hybrid ink system that delivers sharp text and vivid colors
- Effortless Setup & Use - Get started quickly with easy setup for your smartphone or computer, so you can print, scan, and copy without delay
- Reliable Wireless Connectivity - Enjoy stable and consistent connections with dual-band Wi-Fi (2.4GHz or 5GHz), ensuring smooth printing from anywhere in your home or office
- Scan & Copy Handling - Utilize the device’s integrated scanner for efficient scanning and copying operations
- Check power and connection: Make sure the printer is on and check its USB cable or Wi-Fi connection.
- Check offline status: Confirm Windows and the printer do not show it as offline. Microsoft’s offline-printer troubleshooting steps include connection checks and queue actions.
- Run the automated troubleshooter: Windows 11 users can start with the printer troubleshooter in the Get Help app.
- Investigate driver conflicts: Remove unnecessary, old, or duplicate printer drivers if they may be conflicting, then install the current model-specific driver from the printer manufacturer.
- Reinstall the printer if needed: If it remains unavailable after queue and service checks, remove and reinstall it, then restart the PC.
Use the least disruptive fix that matches the problem
- For one stuck document, cancel that job in the correct printer’s queue.
- If cancellation hangs, restart Print Spooler.
- If jobs remain blocked, stop the service, delete the spool files, then start the service again; this removes pending queued work.
- If the queue is clear but printing still fails, focus on the printer connection, offline state, driver, or installation.
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