To get help in Windows 11, open Get Help from Start, search for the problem, and run a suggested troubleshooter if one is available. If it does not resolve the issue, personal-account users can check for support contact options in the app; work or school users should contact their organization’s administrator.
Open the Get Help app
Select Start, type get help, then select Get Help in the search results. You can also open it from a link on the Settings home page, or go to Settings > System > Troubleshoot > Other troubleshooters. Microsoft’s Get Help guidance describes these entry points.
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Search for the problem and run a suggested troubleshooter
- Describe the issue. Enter a short description in Get Help’s search field and review the related solutions or articles.
- Choose a diagnostic if offered. If the app presents a troubleshooter for your issue, select Start. Respond to any consent prompt and follow the on-screen steps.
- Review the result. Read the findings and suggested remedies after the troubleshooter finishes, then check whether the original issue is resolved.
The available diagnostics and exact steps depend on the issue and the version of Get Help installed. Searching for a problem does not guarantee that a troubleshooter will be offered. Microsoft explains the Get Help troubleshooting flow.
Which Windows problems can Get Help troubleshoot?
Microsoft documents Get Help troubleshooters for common device and service issues, including:
#1 Best Overall
- 1.1 GHz (boost up to 2.4GHz) Intel Celeron N5030 Quad-Core
- Audio, Bluetooth, cameras, printers, and video playback
- Network and internet connectivity
- Windows Update, Background Intelligent Transfer Service (BITS), program compatibility, and Windows Media Player
- Microsoft 365, classic Outlook, classic Teams, and Copilot
This list describes documented categories, not a guarantee that every diagnostic appears on every PC or for every situation. Search for the specific issue in Get Help and use the diagnostic the app offers. Microsoft says the Microsoft Support and Recovery Assistant has been replaced with troubleshooters integrated into Get Help. See Microsoft’s list and troubleshooting information.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.What to do if Get Help does not fix the issue
Personal Microsoft account
If Get Help directs you to contact support, select Contact Support, choose the affected product, pick any additional options requested, confirm, and review the contact methods shown. Depending on the product and situation, the app may offer browser chat, a callback request, or a repair request for a hardware issue. The options vary with support hours, product, scenario, and subscription, so the choices available to you may differ. Microsoft’s contact-support guidance outlines the route.
Rank #2
- 256 GB SSD of storage.
- Multitasking is easy with 16GB of RAM
- Equipped with a blazing fast Core i5 2.00 GHz processor.
Work or school account
Use Get Help to search for solutions and run available diagnostics. If the issue persists, contact your organization’s administrator, who can advise on support for your work or school account. Microsoft’s work-or-school account guidance gives this escalation direction.
Do these 3 things before closing this tab:
1Clear out junk files and repair common Windows errors2Fix the driver behind crashes, sound loss and screen glitches3Repair Windows errors before they cause bigger problemsQuick Recap
Rank #4
- 【Efficient Performance】 Powered by Intel Core i3 processor (2 cores, 4 threads, up to 3.4GHz) with 12GB RAM and 256GB SSD. Handles multitasking, office software, online classes, and HD video streaming smoothly. Integrated Intel UHD Graphics 620
- Backlit Keyboard & Complete Package】Comes with a cool backlit keyboard. Comes with awebcam, dual stereo speakers (8Ω/1.0W each), DC charger, and user manual – ready for late-night studying, online classes, video conferencing, and daily productivity
- 【Vibrant Display】 15.6-inch Full HD (1920x1080) anti-glare screen with 16:9 aspect ratio delivers crisp images and vivid colors – perfect for studying, watching lectures, or entertainment. Thin-bezel design maximizes viewing area
- 【Fast Connectivity & Expansion】 Equipped with WiFi 6 (802.11ax) and Bluetooth 5.2 for stable, high-speed wireless. Features 3 x USB 3.0, HDMI 2.1, Type-C (supports PD3.0 fast charging), and a TF card slot expandable up to 2TB – easily connect external monitors, mice, drives, or expand storage for all your files
- 【Long Battery Life & Portable】 Built-in 11.55V 5000mAh/57.75Wh high-capacity battery delivers approximately 7 hours of mixed-use battery life – enough for a full day of classes and assignments. Lightweight at just 1.63kg (3.6 lbs) and 19.5mm thin, plus a compact packing size – easily slips into a backpack for campus, library, or coffee shop
Rank #3
- 14" diagonal, 1366x768 resolution, HD BrightView LED, Glossy NON-TOUCH Display
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