AWS’s general Support lineup is now Basic, Business Support+, Enterprise Support, and Unified Operations. Developer Support, Business Support, and Enterprise On-Ramp are scheduled to end on January 1, 2027, but their customers do not all move to a replacement plan the same way. Because AWS still includes Support plans in the CLF-C02 blueprint, update older study notes while recognizing that the legacy plans remain available in AWS GovCloud (US).
Why older CLF-C02 notes may show different plan names
The AWS Certified Cloud Practitioner exam guide still includes AWS Support plans under Domain 4, Billing, Pricing, and Support. Domain 4 accounts for 12% of scored content, and Task 4.3 covers Support plans. Yet the guide’s examples include Developer Support, Business Support, and Enterprise On-Ramp—the legacy names now being phased out in the general AWS lineup.
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For study purposes, know that these names appear in the exam guide, but do not mistake them for the current general plan choices. AWS’s transition documentation describes the newer lineup and the distinct timelines for customers already on legacy plans. AWS says Developer Support, Business Support, and Enterprise On-Ramp remain available in AWS GovCloud (US), so the end date does not apply as a blanket statement across every AWS region.
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Current general AWS Support plans at a glance
| Plan | What it provides | Who it is for |
|---|---|---|
| Basic | Included baseline resources such as account and billing help, forums, service health checks, documentation, technical papers, and best-practice guides. It does not include paid technical support case access. | AWS customers who need self-service resources and account or billing assistance. |
| Business Support+ | AI contextual assistance; 24/7 phone, web, and chat access to Cloud Support Engineers; Trusted Advisor checks; and Support API. AWS lists a human engagement target of under 30 minutes for business-critical system-down cases. | Production workloads that need access to engineers around the clock. |
| Enterprise Support | Includes Business Support+ benefits, a designated Technical Account Manager (TAM), a response target of up to 15 minutes for production-critical cases, AWS Security Incident Response, strategic reviews, and Countdown access. | Business-critical workloads that need designated account guidance. |
| Unified Operations | Application architecture guidance, infrastructure event management, a designated TAM and Domain Specialist Engineer, Countdown Premium subscription, critical workload reviews, and personalized runbooks. | Organizations seeking high-touch operational engagement for critical workloads. |
AWS notes that some features, including 24/7 phone and chat, are not available in all languages. Response targets describe AWS’s stated support commitments, not a guarantee that every issue will be resolved within that time.
What happens to existing Developer, Business, and Enterprise On-Ramp customers
AWS gives January 1, 2027 as the discontinuation date for Developer Support, Business Support, and Enterprise On-Ramp in the general lineup. The path to that date depends on the current plan:
Developer Support
Customers can continue Developer Support or upgrade to Business Support+ before the discontinuation date. AWS’s FAQ says they must actively opt in to Business Support+ or accept a downgrade to Basic; there is no automatic migration described for Developer customers.
Business Support
Existing customers can keep the plan or upgrade before January 1, 2027. AWS says Business Support accounts are not automatically migrated, so customers should make their own choice before the legacy plan ends.
Enterprise On-Ramp
AWS says these customers are scheduled to move automatically to Enterprise Support during 2026, either at contract renewal or in periodic batches. AWS says customers should receive an email one month before their upgrade. Its FAQ says Enterprise On-Ramp customers will continue to receive support through December 31, 2026.
AWS GovCloud (US)
AWS says Developer Support, Business Support, and Enterprise On-Ramp remain available in AWS GovCloud (US). This regional exception is why the general discontinuation date should not be presented as a universal AWS-wide removal of those plan names.
How AWS Support fees are calculated
AWS’s pricing page, accessed October 7, 2026, lists monthly minimums of $29 per account for Business Support+, $5,000 for Enterprise Support, and $50,000 for Unified Operations. These are minimums, not universal flat prices: AWS calculates support fees using stepped percentages, and the greater of the applicable minimum or percentage-based amount applies.
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- Business Support+: the fee is calculated per account.
- Enterprise Support and Unified Operations: the fee uses aggregate gross monthly AWS charges for enrolled account IDs.
- Billing basis: AWS says the calculation uses gross AWS charges before discounts and credits, with specified service-charge exclusions. Prepaid reserved resources may affect the support-fee calculation in the month they are purchased.
- Minimum subscription period: the pricing page states at least 30 days for support subscriptions, except Unified Operations, which has a 90-day minimum.
Rates, eligibility, and regional availability can differ. For a customer decision, use AWS’s current pricing information and applicable account-level terms rather than treating the listed minimum as a quote.
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How to update your CLF-C02 study notes
- Keep the exam objective: AWS Support plans remain part of Domain 4, Task 4.3 in the CLF-C02 guide.
- Learn the current general lineup: Basic, Business Support+, Enterprise Support, and Unified Operations.
- Recognize the legacy names: Developer Support, Business Support, and Enterprise On-Ramp are scheduled to end January 1, 2027 in the general lineup, while the exam guide’s examples may still use those names.
- Remember the different customer paths: Developer customers must opt into Business Support+ or accept Basic; Business Support customers are not automatically migrated; Enterprise On-Ramp customers are scheduled for automatic Enterprise Support transition during 2026.
- Retain the GovCloud qualification: AWS says the three legacy plan names remain available in AWS GovCloud (US).
- Check the source close to your exam: the blueprint says its content may change, and AWS’s live support features and pricing can also change.
Use AWS’s Support plans overview for plan features and transition details, its Support pricing page for current fees and terms, the Support FAQ for customer-transition questions, and the AWS Certified Cloud Practitioner page for the current exam guide.
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