LG’s U.S. five-year OLED panel warranty is limited to specified models, and it does not explicitly name burn-in as covered or excluded. For eligible TVs, parts and labor—including the OLED panel—are covered in year one. In years two through five, the panel remains covered, but LG says the customer will be charged for labor. Whether a particular burn-in condition qualifies depends on the exact warranty terms and LG’s assessment of the claim.
Which LG OLED TVs does the five-year panel warranty cover?
The scope described here comes from LG’s U.S.-only 2025 limited warranty card. It lists these model families:
| # | Preview | Product | Price | |
|---|---|---|---|---|
| 1 |
|
LG 65-Inch OLED evo AI 4K G5 Series Smart TV (OLED65G5WUA, 2025) | $1,999.99 | Buy on Amazon |
| 2 |
|
LG 77-Inch OLED evo AI 4K G5 Series Smart TV (OLED77G5WUA, 2025) | $3,144.99 | Buy on Amazon |
| 3 |
|
LG 83-Inch OLED evo AI 4K G5 Series Smart TV (OLED83G5WUA, 2025) | $4,399.99 | Buy on Amazon |
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- G1, G2, G3, G4 and G5
- 77Z2 and 77Z3
- 77/83M3
- 65/77/83M4
- 65/77/83M5
The card applies to the original purchaser and to products purchased lawfully and used in the United States, including U.S. territories. It should not be assumed to apply to another country, a model that is not listed, or a different version of the warranty. LG’s U.S. support page for the OLED83G5WUA gives the same one-year parts-and-labor and years-two-through-five panel-and-labor summary for that model.
Before relying on the five-year language, check the full model number on the TV or its paperwork against the warranty card supplied for that purchase. A model name alone may not establish that the particular set is covered; the list and terms in the applicable warranty document control.
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Eligibility is not determined by the OLED name alone. The five-year language is tied to the listed model families, the U.S. scope, and the card’s original-purchaser requirement. If your TV was bought in another country, was not purchased lawfully, or is used outside the stated region, this U.S. card does not establish what protection applies. Likewise, do not assume that a newer or similarly named model inherits the same provision. Check the paperwork for the actual set rather than using another owner’s warranty summary.
What is covered in each year?
| Period from original retail purchase | Coverage stated for listed models | What the wording means |
|---|---|---|
| Year one | Parts and labor, including the OLED display panel | The warranty card describes coverage for internal and functional parts, including the panel, during the first year. |
| Years two through five | OLED display panel; labor is charged to the customer | This is panel coverage, not five years of free repairs for the entire TV. The card specifically says the customer will be charged for labor. |
LG’s card labels the later period: “OLED DISPLAY PANEL: Years 2-5 from the date of original retail purchase (You will be charged for labor).” The start point is the original retail purchase date, not the date a problem first appears. The five-year provision therefore does not mean that every part, every repair, or labor is covered for five years.
LG’s OLED83G5WUA support page repeats this coverage outline for that U.S. model. That model-specific summary is useful as a cross-check, but it does not expand the listed eligibility of the warranty card to other regions or models.
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The distinction matters when estimating the cost of a repair. During the first year, the card describes parts and labor coverage for internal and functional parts, including the panel. In years two through five, the stated provision is narrower: it names the OLED display panel and expressly says labor will be charged. It is not accurate to describe those later years as a full-TV warranty with no out-of-pocket costs. If LG determines a panel repair is applicable, ask what labor charge will apply before authorizing service.
Does LG’s OLED warranty cover burn-in?
The warranty card does not use the word “burn-in.” It says that if the TV fails “due to a defect in materials or workmanship under normal and proper use,” LG will, at its option, repair or replace the product during the applicable warranty period. It also lists exclusions tied to causes or uses such as operation outside normal intended use, improper installation or operation, misuse, abuse, improper maintenance, and non-household use, including commercial, office or store-display use.
That wording does not support either a blanket promise that all visible burn-in will be repaired under warranty or a blanket statement that burn-in is always excluded. A persistent image may be the symptom a customer reports, but the warranty standard is whether the failure meets the defect and use terms in the applicable document. The card leaves the application of those terms to the circumstances of the individual claim and LG’s assessment.
LG’s separate burn-in troubleshooting guidance explains the condition and ways to reduce its risk. That guidance is not itself a warranty amendment or a decision that a particular repair claim qualifies. Read the warranty card for coverage terms and treat troubleshooting advice as operational guidance.
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In practical terms, distinguish the symptom from the coverage decision. A customer can report a persistent logo, menu, or other image, but the visible pattern alone does not establish why it occurred or whether the warranty’s defect and normal-use standard is met. The warranty card gives LG the option to repair or replace a product that qualifies; it does not promise a particular remedy for every reported image issue. Ask LG to assess the exact model, purchase date, symptom, and applicable warranty rather than relying on a general claim that OLED burn-in is either always covered or never covered.
Burn-in and temporary image retention are different
LG describes image retention as a faint ghost image that often fades after a moment or two. Burn-in lasts longer and may remain visible while other content is playing. A lingering image is a reason to document and investigate the symptom, but the visual distinction alone does not determine whether a warranty claim is accepted.
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- BRIGHT ROOM READY: Verified by UL for Discomfort Glare Free (UGR less than 22), you can be confident your LG OLED TV performs well no matter the room or the lighting. With LG OLED you still experience deep black levels that deliver stunning picture quality
- ALPHA 11 AI PROCESSOR GEN2: Enjoy personalized, crisp picture and sound no matter what you watch with AI Picture Pro and AI Super Upscaling. Find and choose what to watch fast and without lag. See movies in enhanced tone with AI Director Processing
- PERFECT BLACK AND PERFECT COLOR: LG's flagship OLED technology creates an incredible watching experience and stellar picture quality with advanced black levels and color technology on over 8.3 million self-lit smart pixels, even in bright rooms
- DOLBY VISION, DOLBY ATMOS, FILMMAKER MODE: Enjoy movie magic. Loaded with Dolby Vision for extraordinary color, contrast and brightness, plus Dolby Atmos for sound you can feel all around you. Land in the center of the action with FILMMAKER MODE, allowing you to see films just as the director intended
LG identifies prolonged display of static channel logos, leaving a paused video game on screen, and prolonged use of vivid mode or very high brightness as possible causes of burn-in. These are examples of conditions to avoid; they are not a warranty ruling on every affected TV or proof, by themselves, of how a specific defect arose.
If an image appears, note whether it disappears after changing content or remains visible over other material, and when you first noticed it. This creates a clearer description for a service inquiry without presuming that the issue is permanent burn-in or that its cause has already been determined. LG’s descriptions help explain the terms, but a brief visual check does not replace an assessment under the TV’s warranty.
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What LG’s prevention and troubleshooting features do
LG describes several TV features intended to reduce the risk of persistent images or help address display issues. Their operation does not change the warranty terms.
- Screen saver: LG says it turns on after approximately two minutes without user activity on a No Signal screen or paused video. The delay may be shorter in built-in apps.
- Automatic pixel cleaning: LG says this runs after every four cumulative hours of use.
- Pixel Refresher: After 2,000 cumulative hours, LG says Pixel Refresher runs when the TV is turned off and takes about an hour. LG also says users can run it manually.
- Logo brightness: LG says the setting can be adjusted to High, Low or Off.
The two-minute, four-hour and 2,000-hour figures are LG’s operating guidance for these features, not measurements of burn-in rates or guarantees that an image issue will be prevented or repaired. If using a manual Pixel Refresher or changing a setting, follow the instructions for the exact TV model rather than assuming menus and options are identical across all LG OLED generations.
For prevention, the practical implication of LG’s examples is to avoid leaving the same bright, static elements on screen for prolonged periods when possible. A paused game and a persistent channel logo are specifically named examples, as are vivid mode and very high brightness over extended use. The screen saver, pixel-cleaning routines, and logo-brightness option are tools, not a substitute for the warranty’s coverage conditions. LG’s guidance does not claim that using these settings guarantees against burn-in.
How to check your coverage and prepare a claim
- Identify the exact TV and purchase region. Record the complete model number and confirm that the set is among the models on the applicable U.S. warranty card. Confirm that the purchase and use meet its U.S. and original-purchaser scope.
- Find the warranty document for your set. Use the card that came with the TV or the applicable model-specific LG documentation. Check its version and terms instead of assuming that a card for another model or year is identical.
- Locate the original sales invoice. LG requires the original invoice specifying the product and purchase date. Keep it available with the model information; a verbal estimate of the purchase date is not the stated proof requirement.
- Describe the symptom clearly. Note when it appears, whether it fades or persists with other content, and the conditions under which you notice it. This helps explain the issue without presuming that the warranty has already classified it as a covered defect.
- Contact LG through its service process. Ask how the applicable warranty applies to the exact TV and symptom, and confirm what costs may apply before authorizing work. The warranty’s years-two-through-five panel provision specifically says labor is charged.
- Get an RMA before sending the product back. The warranty card says to obtain a return merchandise authorization before returning a product. It also says LG bears inbound and outbound shipping under this limited warranty; follow LG’s instructions for the authorized return.
Keep the invoice and the applicable warranty paperwork together. If a TV was purchased outside the United States, is not on the listed-model card, or has a different warranty version, the U.S. terms summarized here are not enough to establish its coverage.
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Repair common Windows errors and clear accumulated junk for a smoother, more stable PC - no reinstall needed.Free scan · no reinstallWhen you contact LG, keep the questions concrete: whether the exact model and purchase date fall under the card, whether the reported failure is eligible under its defect standard, and what cost treatment applies in the current coverage year. This is especially important for a panel issue after year one, when the card specifies that labor is charged. Keep the original invoice because LG names it as required proof, and do not ship the TV before obtaining the RMA LG requires.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.How to compare warranty documents without overreading them
A manufacturer’s limited warranty and a separately purchased extended-service plan are different contracts. Do not combine their durations, components, labor terms or exclusions into one assumed coverage promise. LG’s OLED83G5WUA support page lists LG Premium Care extended-service plans as a support option, but the terms of those plans are not established by the limited-warranty language summarized here.
For any warranty or service plan you are considering, compare the details that determine the actual protection:
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- BRIGHTNESS BOOSTER MAX: The LG OLED evo shines even brighter than before. Brightness Booster Max technology magnifies each individual pixel for luminous quality that shines with every detail
- BRIGHT ROOM READY: Verified by UL for Discomfort Glare Free (UGR less than 22), you can be confident your LG OLED TV performs well no matter the room or the lighting. With LG OLED you still experience deep black levels that deliver stunning picture quality
- ALPHA 11 AI PROCESSOR GEN2: Enjoy personalized, crisp picture and sound no matter what you watch with AI Picture Pro and AI Super Upscaling. Find and choose what to watch fast and without lag. See movies in enhanced tone with AI Director Processing
- PERFECT BLACK AND PERFECT COLOR: LG's flagship OLED technology creates an incredible watching experience and stellar picture quality with advanced black levels and color technology on over 8.3 million self-lit smart pixels, even in bright rooms
- DOLBY VISION, DOLBY ATMOS, FILMMAKER MODE: Enjoy movie magic. Loaded with Dolby Vision for extraordinary color, contrast and brightness, plus Dolby Atmos for sound you can feel all around you. Land in the center of the action with FILMMAKER MODE, allowing you to see films just as the director intended
- Exact model eligibility and country or territory
- Covered component, such as the panel versus the whole TV
- Coverage period and the date from which it runs
- Whether parts, labor, shipping or other charges are included
- Required proof of purchase and any return or service authorization steps
- Listed exclusions and the standard used to decide whether a failure qualifies
LG’s warranty materials cited here publish no statistic for OLED burn-in incidence, claim volume or claim acceptance rate. The stated operating intervals for screen saver and pixel maintenance should not be mistaken for such statistics.
For example, the OLED83G5WUA is a specific G5 model with a support page that repeats the U.S. one-year parts-and-labor and later panel-with-labor-charged summary. It can help an owner identify the kind of model-specific information to check, but it does not establish that every G5 variant, every region, or an extended-service plan has identical terms. Read each document for the TV and plan in question, and compare the component, time period, labor treatment, proof requirements, and exclusions separately.
Frequently Asked Questions
Does LG’s OLED warranty cover burn-in?
The U.S. 2025 limited warranty card for the listed models does not explicitly name burn-in as covered or excluded. It covers qualifying failures due to defects in materials or workmanship under normal and proper use, subject to its exclusions. LG must assess the individual claim; the card does not support a blanket promise either way.
Does the five-year LG OLED panel warranty include labor?
Only in year one does the card state parts and labor coverage, including the OLED panel. In years two through five, the OLED display panel is covered but LG says the customer will be charged for labor. It is not five years of free repairs for the whole TV.
Which LG OLED models are listed on the U.S. 2025 warranty card?
The card lists G1, G2, G3, G4 and G5; 77Z2 and 77Z3; 77/83M3; 65/77/83M4; and 65/77/83M5. It is U.S.-only and applies to the original purchaser and qualifying products purchased lawfully and used in the United States, including U.S. territories.
What proof of purchase does LG require?
The warranty card requires the original sales invoice specifying the product and purchase date. Keep it with the TV’s full model information and applicable warranty paperwork.
Is temporary image retention the same as burn-in?
LG describes image retention as a faint ghost that often fades after a moment or two. Burn-in lasts longer and may remain visible while other content plays. That visual distinction helps describe the symptom but does not decide warranty eligibility.
Does LG Premium Care automatically extend burn-in coverage?
No conclusion about Premium Care’s specific terms follows from the limited-warranty card. LG’s OLED83G5WUA support page lists Premium Care plans as a support option, but a separate service plan is a different document. Check its exact model, component, labor, exclusions, and term language.
The Bottom Line
For the U.S. models listed on LG’s 2025 card, the OLED panel has parts-and-labor coverage in year one and panel coverage with labor charged in years two through five. The card does not explicitly decide burn-in claims: eligibility depends on its defect and normal-use terms and LG’s assessment. Check the exact model and warranty, retain the original itemized invoice, and obtain an RMA before returning a TV.
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