To stop a Samsung Galaxy from asking for a SIM PIN at startup, open Settings > Connections > SIM manager > More SIM settings > SIM card security, switch off Lock SIM card, and enter the SIM’s current PIN. Menu names vary by Galaxy model and software version; if that route is missing, search Settings for “SIM.”
Remove the SIM PIN lock in Settings
- Open Settings.
- Tap Connections, then SIM manager.
- Tap More SIM settings and open SIM card security.
- Switch off Lock SIM card.
- Enter the existing SIM PIN and confirm.
Samsung’s menus can differ by model and software or app version. If you cannot find the listed options, use Settings search for “SIM” or look for the older paths below. Samsung’s current guide for Galaxy phones was updated September 2, 2026: Samsung Germany’s SIM PIN instructions.
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Older menu paths
Depending on the device and software, SIM lock settings may appear under Biometrics and security > Other security settings > Set up SIM card lock, Security and privacy > Other security settings > Set up SIM card lock, or Security > SIM PIN options. These are examples, not guaranteed paths for every Galaxy. In the SIM lock screen, disable Lock SIM card and enter the current SIM PIN. Samsung’s UK support instructions cover the older route.
What changes when you turn off Lock SIM card?
The SIM PIN is a security code for the SIM card, separate from the PIN or password that unlocks the phone’s screen. With SIM lock disabled, the SIM PIN prompt will no longer appear at startup. You can turn the setting back on later and enter the SIM PIN to restore it.
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The trade-off is that the SIM loses its SIM-level protection against being used in another mobile device. Keeping the lock adds a startup step, but helps prevent someone from using the SIM in another handset without its PIN. Choose based on whether startup convenience or that extra protection matters more to you. Samsung explains the purpose of SIM lock in its support article.
Know which code the phone is asking for
| Prompt or code | What it controls | Who can help |
|---|---|---|
| SIM PIN | Access to the SIM; it is distinct from the phone’s screen lock. | Use the SIM PIN supplied by your mobile provider. If it is unknown or blocked, contact the carrier. |
| Screen lock PIN or password | Access to the handset itself. | Use the screen lock credential set for the phone; changing SIM lock does not change it. |
| Network unlock code | A carrier restriction that may prevent a handset from accepting another provider’s SIM. | Contact the original network provider or retailer. Samsung says it does not lock devices to a particular network. |
Samsung UK notes that a provider-dependent default SIM PIN may be printed on the SIM’s original packaging. Do not assume a universal default: provider and region can differ.
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- Please note, this device does not support E-SIM; This 4G model is compatible with all GSM networks worldwide outside of the U.S. In the US, ONLY compatible with T-Mobile and their MVNO's (Metro and Standup). It will NOT work with other CDMA carriers, and it is also not compatible with their MVNO (Visible, Xfinity Mobile, US Mobile, Cricket Wireless, etc).
- Compatibility with certain third-party devices and accessibility accessories, including some hearing aids, may vary depending on manufacturer support, Bluetooth protocols, software compatibility, and regional firmware limitations. For additional hearing aid compatibility information, please refer to Samsung’s official support documentation.
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If the SIM PIN is unknown or the SIM is blocked
Do not keep trying guesses. Contact your mobile carrier for the correct PIN or PUK and its recovery instructions. Entering incorrect codes can lead to further lockout, and carrier procedures vary.
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Samsung Korea’s guidance says three incorrect SIM PIN entries lead to a PUK prompt; ten incorrect PUK entries require replacing the SIM through the carrier. Those thresholds come from Samsung Korea’s guidance and may not describe every market or carrier’s process: Samsung Korea’s USIM lock instructions. If a PUK screen is already showing, or you are unsure which credential is requested, stop entering codes and ask your carrier.
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If the prompt remains after changing the setting
- Check that you disabled Lock SIM card, rather than changing the phone’s screen lock.
- If the prompt says “network unlock,” it is a handset carrier restriction, not the SIM PIN setting. Contact the original provider or retailer.
- If the phone asks for a PUK, the SIM PIN has been blocked; ask the carrier for the PUK and next steps rather than trying more PINs.
- If menu labels do not match, search Settings for “SIM” and check the SIM security or SIM lock options available on your model.
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