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Restart a Galaxy Watch Active2: Normal and Frozen-Watch Steps

Use the power menu to restart a responsive Galaxy Watch Active2. If it is frozen, hold Home/Power for at least 7 seconds; charge it if the screen stays black.
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To restart a responsive Samsung Galaxy Watch Active2, hold the Home/Power key, tap Power off, and then hold Home/Power again to turn it on. If the watch is frozen, hold Home/Power for at least 7 seconds, until the rebooting message appears, then release the key.

Restart the watch if its screen responds

  1. Press and hold the watch’s Home/Power key to open the power menu.
  2. Tap Power off and wait for the watch to shut down.
  3. Press and hold Home/Power again until the watch starts.

This power-off-then-on sequence is Samsung’s normal restart method for the Active2.

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Force-restart a frozen Galaxy Watch Active2

  1. Press and hold the Home/Power key for at least 7 seconds.
  2. When the rebooting message appears, release the key and allow the watch to restart.

Samsung’s model-group instructions specify Home/Power alone for the Gear S3, Galaxy Watch, Galaxy Watch Active and Active2. Samsung’s newer general help page describes holding Home and Back together for some Galaxy Watch models; for the Active2, use the model-specific method above. Button behavior may differ across models or software versions. Samsung Japan’s force-restart instructions were last updated March 12, 2026; Samsung US’s general troubleshooting guidance notes that instructions may vary by model and software.

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If the screen stays black or the watch will not power on

Place the watch on its charging dock, allow it to charge, then try turning it on with Home/Power. A fully discharged battery can leave the screen blank. Samsung lists the Active2 among models that support Qi wireless charging and recommends charging as a check when a watch will not power on. See Samsung’s guidance for a smartwatch that will not hold charge or power on.

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Samsung’s support listing identifies the 44 mm Galaxy Watch Active2 as model SM-R820 and provides its manual: Galaxy Watch Active2 (44mm) support.

Restarting is not a factory reset

A restart turns the watch off and back on; it is not the same as a factory reset. A factory reset deletes stored data, so treat it as a separate, later troubleshooting step and back up the watch before choosing it.

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