To keep work running securely when a pandemic or other disruption closes the office, prepare remote work as a continuity capability—not an improvised response. Identify essential functions, establish clear remote-work rules, secure identities and devices, protect recovery copies, and test the plan before staff need it. Technology matters, but so do worker health, communications, and the ability to adapt when key people are unavailable.
Start with the work that must continue
List essential functions, the people and systems each depends on, the records required, and the minimum staffing needed to operate. For each function, decide whether it can be done remotely, requires an alternate site, or depends on in-person work. Document who can take over if a key person is unavailable and how authority shifts.
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The aim is to maintain and restore critical operations to a predetermined acceptable level. The World Health Organization’s 2019 business continuity guidance recommends developing plans that account for risks, then simulating, monitoring, and regularly updating them. CISA’s pandemic planning documents for emergency communications centers also discuss prioritizing essential functions and options such as telework, alternate sites, devolution, and mutual aid. Those documents are specific to emergency communications; other organizations should adapt the planning concepts to their own operations.
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Define access, equipment, and responsibilities
Write down who may work remotely, which systems and information they may use, what devices are approved, and how employees request support. Specify what to do if a device, account, or connection is lost or suspected of being compromised. Address remote access and bring-your-own-device use where applicable, and assign responsibilities to leadership, IT, managers, and workers.
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CISA’s 2024 Federal Mobile Workplace Security guidance calls for written telework or remote-work agreements, training, and secure organization-controlled devices and remote access servers. It is federal guidance, so employers should adapt it to their own jurisdiction, workforce, and obligations.
Approve collaboration tools and explain safe use
Maintain a current list of approved collaboration and teleconferencing tools, with concise instructions for their secure use. Make sure staff know where to find official updates and how to report suspicious activity. CISA’s 2020 Telework Essentials Toolkit frames leadership, IT, and users as sharing responsibility during a shift to longer-term telework.
Secure identities, devices, and remote access
Require strong authentication
Require multifactor authentication (MFA) for remote access, email, file storage, and privileged accounts. Where systems support it, favor phishing-resistant methods. A physical FIDO security key is one option, but confirm that the organization’s identity provider and employees’ devices support the method before deploying it. CISA’s MFA guidance discusses requiring MFA, while its 2025 Cybersecurity Essentials guidance for state, local, tribal, and territorial governments identifies physical security keys among preferred options.
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Reduce exposure and keep systems current
Patch VPNs, network devices, and remote endpoints. Secure remote access servers, remove services that do not need to be exposed, and review which employees and devices can connect. If Remote Desktop Protocol (RDP) is necessary, restrict and monitor it, use MFA, and audit login attempts. MFA does not compensate for a vulnerable endpoint or a misconfigured access gateway.
CISA’s StopRansomware Guide recommends MFA for VPN connections and updates to VPNs, network infrastructure, and devices used to access work remotely.
Choose an access architecture that fits your environment
A VPN-centered approach may remain appropriate for some organizations; others may assess Zero Trust, Secure Service Edge (SSE), or Secure Access Service Edge (SASE). CISA and its partners’ June 18, 2024 guidance on modern network access security discusses these approaches and risks tied to traditional remote access and VPN misconfiguration. It does not establish one universally superior design.
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Compare options against your operational needs rather than the label:
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- What monitoring and logging visibility will security staff have?
- Can the approach support the organization’s managed and remote devices?
- Will it remain resilient and perform adequately across employees’ locations?
- Does the organization have the skills and capacity to implement and operate it?
- What are the migration effort and ongoing costs?
Protect information and make recovery possible
Train employees to recognize phishing and social engineering, secure their workspaces, and report incidents promptly. Keep endpoint defenses and software updates current. For critical systems and files, maintain frequent backups, verify that restoration works, and keep copies offline and offsite. These measures help preserve recovery options during ransomware or a prolonged disruption; a backup that has not been tested may not be usable when needed.
CISA’s Telework Essentials Toolkit addresses secure telework responsibilities, and its ransomware guidance provides related security recommendations.
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Plan for workers as well as systems
Tell employees how schedules, duties, and communications will change during activation. Establish a reliable channel for updates, a way to get technical help, and a process for handling caregiving or other constraints that affect availability. Include physical safety, mental health, and social wellbeing in the plan rather than treating them as separate from continuity.
The 2022 WHO and International Labour Organization technical brief on telework addresses telework’s health impacts and how to organize it to protect workers. In its 2020 pandemic emergency communications guidance, CISA stated: “CISA recommends that all pandemic planning actions appropriately balance public safety, workforce health and safety, and the continued delivery of essential services and functions.” The guidance is directed to emergency communications, but the balance it describes is relevant to continuity planning more broadly.
Exercise the plan, then revise it
A written plan is not enough: test whether people can use it under realistic conditions. Exercises should cover the work and dependencies identified in the continuity plan, including technology, support, communications, and staffing.
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- Test remote access capacity and the help desk’s ability to handle a surge.
- Practice account and identity recovery, including what happens if usual support staff are unavailable.
- Restore selected files or systems from backups and verify the results.
- Test staff communications, handoffs, and decision-making when key personnel cannot work.
- Record failures, assign an owner and due date to each fix, and track remediation to completion.
WHO’s 2019 continuity guidance calls for plans to be implemented, simulated, monitored, and regularly updated. Review the plan after exercises and operational changes, not only after a crisis.
Apply the plan to local requirements
Public-health direction, employment requirements, and other legal obligations vary by jurisdiction and may change during an emergency. Use current local guidance alongside the organization’s own risk assessment. CISA’s pandemic materials include documents written in 2020, some for emergency communications and COVID-era response; its 2024 mobile-workplace and network-access guidance and 2025 MFA material provide more recent cybersecurity context.
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