Indian pensioners can submit a Jeevan Pramaan Digital Life Certificate (DLC) using Aadhaar face authentication on a compatible phone, a supported fingerprint or iris reader, or help from an authorized centre or pension disbursing office. After successful authentication, save the Pramaan ID and check the certificate’s status. It is made available electronically to the named Pension Disbursing Agency, so a separate physical submission is normally unnecessary. The pension authority’s eligibility, validity and deadline rules still apply.
Check eligibility and the pension authority first
The pensioner’s Pension Sanctioning Authority must be onboarded to Jeevan Pramaan for this DLC route. The official Jeevan Pramaan FAQ says re-employed or re-married pensioners are not eligible to use a Jeevan Pramaan DLC. Check with the pension authority for its current submission deadline, certificate validity period and any special category requirements; these are not universal across all pensioners.
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Choose how to generate the certificate
| Route | What you need | Best fit | Important caveat |
|---|---|---|---|
| Phone face authentication | Compatible smartphone, Jeevan Pramaan and AadhaarFaceRd apps, internet access and pension details | A pensioner or caregiver comfortable using a phone | The official app download page lists Android 10+ and iOS 14+; check the current requirements in the app store. |
| Self-service fingerprint or iris | Compatible app/client, internet, a supported STQC-certified biometric reader and its RD service | Someone who already has compatible biometric equipment | Reader certification and RD service compatibility matter. An external reader is not needed if face authentication is suitable. |
| Assisted in-person service | A visit to a CSC or a pension disbursing office, such as a participating bank or post office | Someone without a suitable phone or reader, or who prefers assistance | Confirm that the location offers DLC generation before visiting. |
| Postal doorstep service | A request to postal staff or IPPB, where service is available | Someone who has difficulty travelling | Availability, eligible categories and charges vary by location and time. A PIB Chennai release dated 24 November 2025 and the India Post West Bengal Circle page listed ₹70; confirm the current local charge before booking. |
Use face authentication on a phone
The official app page describes face capture using the phone camera, without a separate biometric device. Download the Jeevan Pramaan app and AadhaarFaceRd from the official app store for the pensioner’s phone. Because app compatibility requirements can change, check the current listing before starting.
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Use a fingerprint or iris reader
For self-service biometric generation, the official FAQ requires a supported STQC-certified device and its RD service. Confirm that the reader works with the chosen app or client. If setup or connection fails, try phone face authentication if available or use an assisted centre instead.
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Get help at a centre or at home
CSC centres and participating pension disbursing offices can assist with the process: the operator enters the pension details and the pensioner completes the required authentication. Government postal sources also describe doorstep DLC generation using face or biometric authentication. Ask the local post office or IPPB whether the service is available for the pensioner and what it currently costs.
Prepare the information the process asks for
Have the pensioner’s Aadhaar number, name and mobile number ready. Depending on the pension case and route, the app or operator may also ask for the PPO number, pension account or bank details, Pension Sanctioning Authority and Pension Disbursing Agency. Use the details as they appear in the pension records: the official FAQ warns that incorrect particulars may result in rejection.
Generate the DLC and keep its acknowledgement
- Open the selected route. Start the Jeevan Pramaan and AadhaarFaceRd apps for phone face authentication, open the supported client for a compatible biometric reader, or follow the operator’s instructions at an assisted service point.
- Enter the requested pension details. Check each field against the pensioner’s records before proceeding.
- Complete Aadhaar authentication. Follow the on-screen prompts for live face capture or complete the requested fingerprint or iris authentication.
- Save the acknowledgement. Successful authentication generates a DLC with a unique Pramaan ID. The portal describes an SMS acknowledgement sent to the supplied mobile number; keep the message and ID for checking the certificate.
Check whether the certificate reached the agency
The portal says a successful DLC is stored in the Life Certificate Repository and is available online to Pension Disbursing Agencies. Its FAQ says a separate physical submission to the bank, post office or pension disbursing agency is not required. To inspect the certificate and its status, use the Jeevan Pramaan portal’s download or status flow with the Pramaan ID and requested verification, such as an OTP.
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If the status shows rejection, contact the Pension Disbursing Agency to find out what needs correction. When incorrect pension particulars caused the rejection, the official FAQ advises generating a new DLC with corrected information and completing authentication again. Keep following the pension authority’s own requirements for the certificate’s validity and submission deadline.
Troubleshoot common problems
- The Pension Sanctioning Authority is not listed: Check the onboarded-authority information in the official FAQ or ask the Pension Disbursing Agency which process applies to the pensioner.
- The DLC is rejected: Check its status, then contact the Pension Disbursing Agency. Correct any inaccurate pension details and generate a new certificate if instructed.
- A biometric reader will not connect: Check reader compatibility and RD service installation. If practical, switch to phone face authentication or seek assisted service.
- The pensioner has no smartphone or cannot use the apps: Ask a CSC, bank, post office or pension office about assisted generation, or check whether doorstep postal service operates locally.
- A copy is needed: Use the portal’s download process with the Pramaan ID and requested verification.
Official sources and changing details
- Jeevan Pramaan portal — certificate information and online access.
- Jeevan Pramaan app download page and FAQ — app requirements, eligibility, information required, submission and status guidance.
- PIB Chennai release dated 24 November 2025 — postal doorstep DLC service and its published charge.
- India Post West Bengal Circle — published doorstep-service charge.
Check the pension authority for current deadlines and validity, and confirm local postal service availability and fees before arranging a visit. Phone app requirements and onboarded-authority information can also change.
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