If your site uses Local Business Pro, turn off Show Help Prompt, preview the widget, and save. This hides the small “Need help?” bubble while leaving the chat widget itself available. The exact menu path and setting name apply to Local Business Pro; other chat services may use different controls.
The prompt is an attention cue, not the chat service itself. Local Business Pro describes it as a bubble beside the chat icon. That distinction matters: you can remove the extra invitation without removing the place where visitors open a conversation. If your objective is to change the wording rather than eliminate the bubble, use the widget’s Initial Message control instead.
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Confirm which chat service controls the widget
The documented procedure for this prompt belongs to Local Business Pro. Before changing anything, identify the provider that manages the widget on your website. A “Need help?” bubble can look similar across products, but menu names, account roles, and display controls are not universal.
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In Local Business Pro, the relevant feature is a small bubble displayed next to the chat icon. It is separate from the widget visitors use to start a conversation. Consequently, hiding the prompt should remove the extra bubble while preserving the chat entry point. It is not the same action as disabling website chat.
Decide what you actually want to change
There are three different outcomes that are easy to confuse:
- Remove the visual bubble: turn off Show Help Prompt.
- Change the opening greeting: edit Initial Message; the vendor says the prompt’s own wording is preset.
- Remove or hide chat entirely: use a separate widget-visibility or installation control. The help-prompt switch is not documented as a way to do that.
Clarifying the goal first prevents an unnecessary change. A business that wants a less crowded page can hide the bubble and keep chat available. A business that dislikes the words “Need help?” but still wants a prominent invitation can retain the prompt and change the initial message instead.
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Turn off the Local Business Pro help prompt
- Sign in to the Local Business Pro account that manages the website chat.
- Open Connect.
- Select Website Chat.
- Choose Edit Style.
- Locate Show Help Prompt.
- Switch the control off.
- Review the widget preview in the editor. Confirm that the additional bubble is gone and that the chat icon remains visible as expected.
- Save the setting.
The Local Business Pro Help Center identifies this path as the control for showing or hiding the “Need help?” prompt. Its page was last updated February 1, 2025. The labels are vendor-published instructions, not a guarantee that every account or later interface revision will look identical.
If you are working with several websites, verify which site or widget is selected before saving. The setting applies to the widget you are editing; changing a different site’s configuration will not alter the bubble visitors see on the affected page.
Use the preview as a checkpoint
Previewing is an explicit part of the vendor’s procedure, not an optional design exercise. It lets you check two things at once: whether the “Need help?” bubble has disappeared and whether the underlying chat icon is still present. If the preview shows neither element, stop and review the control you changed before saving.
Compare the preview with the intended result:
- Desired clean-widget result: the chat icon remains, with no adjacent help bubble.
- Desired visible-prompt result: the icon and bubble are both present.
- Unexpected result: the entire widget disappears, the bubble remains after the switch is off, or a different greeting changes. These outcomes suggest a separate setting, a different widget, or an account/interface mismatch.
After saving, inspect the same website-chat configuration again if you need to confirm that the switch remains off. The source documentation does not specify additional publishing steps, cache behavior, or a delay, so do not assume a particular refresh interval.
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Understand what the change does
It hides the bubble, not the chat widget
Show Help Prompt controls the attention-grabbing bubble beside the widget. Turning it off is intended to remove that extra visual prompt while retaining the chat entry point. Visitors should still have the chat icon available in the widget preview and on the configured site.
If the chat icon also disappears, you likely changed a different visibility option, selected another widget, or are seeing a separate display condition. The Local Business Pro help page addresses the bubble only; it does not describe disabling conversations or changing the behavior of active chats.
The prompt text is preset
Local Business Pro describes the prompt wording as preset. Treat Show Help Prompt as a visibility switch, not a text field. If your goal is a personalized greeting, keep the visibility choice you want and edit Initial Message. That approach changes the opening message without attempting to rewrite the preset “Need help?” bubble.
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The default-on statement has limits
The vendor’s page says the prompt is on by default. That is a statement on the help page, not an independently verified description of every account. A newly created account, an older configuration, or a later interface could show a different initial state. Check the actual switch and preview rather than relying on an assumption about defaults.
Keep the prompt or hide it?
The choice is a trade-off between visibility and visual simplicity. A prompt can draw attention to chat for visitors who might not notice a small icon. Hiding it can produce a cleaner layout, especially when the page already has several calls to action. Local Business Pro says hiding the prompt may slightly reduce chat usage, but it supplies no percentage, test conditions, or independent measurement.
| Choice | What visitors see | Best fit | Documented trade-off |
|---|---|---|---|
| Keep Show Help Prompt on | The chat icon plus the “Need help?” bubble | Sites that want an additional visual invitation to start a conversation | More prominent messaging and potentially more visual clutter |
| Turn Show Help Prompt off | The chat widget without the extra bubble | Sites that prefer a cleaner page or already have other calls to action | Local Business Pro says chat usage may decrease slightly; no quantity is published |
| Keep the bubble but change the greeting | The prompt remains, with a separate initial chat message | Sites that want a tailored welcome rather than no invitation | The prompt wording itself is described as preset, so use Initial Message for the greeting |
There is no vendor-published statistic that establishes a universal best choice. Consider the role chat plays on your page, how much visual emphasis you want, and whether another call to action already invites visitors to contact you. If you hide the prompt, retain the chat icon so visitors can still find the conversation entry point.
If the steps do not match your screen
You use a different chat provider
Do not assume another product has Connect > Website Chat > Edit Style or a control called Show Help Prompt. The title of this article does not identify a provider. Find the provider name in the chat administration area and search that provider’s documentation for terms such as prompt, greeting, launcher, widget style, or initial message. The Local Business Pro path should not be treated as a universal instruction.
The option is present but the bubble remains
Confirm that the switch is off, inspect the editor preview, and save again. Then verify that you are editing the same website-chat widget installed on the affected site. A second widget, another campaign, or a separate message can create a bubble that looks like the one you intended to hide. The documentation does not identify a universal troubleshooting sequence for other products, so compare the visible element with the provider’s own settings.
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Recheck the style and visibility controls. The help-prompt control is intended to affect the adjacent bubble; removing the entire widget indicates that a separate setting, targeting rule, installation, or widget selection is involved. Reopen the preview before making further changes so you can identify which element changed.
The wording is the real problem
Do not turn off the prompt merely because you want different copy. Local Business Pro distinguishes the preset “Need help?” prompt from the Initial Message. Leave prompt visibility as desired, then edit the initial message for the personalized greeting you want visitors to receive when they open chat.
You cannot find the account or site you expect
Return to the provider identification step. The documented instructions assume that the selected Local Business Pro account contains the website-chat configuration. If the widget was installed or administered elsewhere, the setting may not appear in this account. Do not substitute a different menu path based only on similar wording.
The labels differ slightly
The help page was last updated February 1, 2025, and interfaces can change. Look for the same concepts—website chat, style, prompt visibility, and initial message—while confirming that the provider is Local Business Pro. If none of those controls exists, consult the provider’s current help center rather than assuming the feature was removed.
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The Local Business Pro Help Center describes the prompt as enabled by default and says that hiding it may slightly reduce chat usage. It does not publish a measured percentage, an independent study, or a named test showing how many visitors click the bubble. Treat the usage warning as the vendor’s unquantified guidance, not as a forecast for your site.
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The help page also does not explain what happens to conversations already in progress, whether changing the switch affects a visitor who has an open chat, or how long a saved change takes to appear in every environment. Its documented scope is the visibility of the “Need help?” bubble beside the widget. Do not infer behavior outside that scope.
Likewise, the procedure does not require hardware, an accessory, a replacement part, a repair tool, or a physical product. This is an on-screen configuration task. Generic computer equipment is not needed to follow the documented steps.
A practical decision checklist
- Identify the provider. Confirm that Local Business Pro controls the widget before using its menu names.
- Identify the desired outcome. Decide whether you want no bubble, a different greeting, or no chat widget at all.
- Open the correct editor. In Local Business Pro, use Connect > Website Chat > Edit Style.
- Change only the relevant control. Use Show Help Prompt for bubble visibility and Initial Message for greeting copy.
- Preview before saving. Check that the icon remains and the unwanted bubble is gone.
- Save and recheck the selected widget. Make sure you did not edit a different site or installation.
- Document the choice for your team. Note whether the prompt was hidden for visual simplicity or retained for visibility, since Local Business Pro says usage may change slightly when it is hidden.
Optional platform consideration for local-business owners
Disabling the prompt does not require joining a partner program or buying anything. Local Business Pro’s separate Partner Program Overview describes an application and referral links, with vendor-stated terms of an upfront payout for the amount over $250 on onboarding fees and recurring commission of 20% on monthly subscriptions. That page was also last updated February 1, 2025.
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Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Frequently Asked Questions
What is the exact Local Business Pro path?
Sign in, open Connect, select Website Chat, choose Edit Style, turn off Show Help Prompt, preview the widget, and save.
Will turning off the prompt remove website chat?
The documented control targets the bubble beside the chat icon. It is separate from the widget itself, so the intended result is a hidden bubble with the chat entry point retained.
Can I replace “Need help?” with my own words?
The vendor describes the prompt text as preset. For a personalized greeting, use the widget’s Initial Message setting instead of treating Show Help Prompt as a text editor.
Is the prompt enabled by default?
The Local Business Pro Help Center says it is enabled by default. That statement may not describe every account or a later interface, so check the actual switch and preview.
Will hiding the bubble reduce chats?
Local Business Pro says chat usage may decrease slightly when the prompt is hidden. It does not publish a percentage, test conditions, or independent measurement.
Why can’t I find Show Help Prompt?
You may be using a different provider, viewing a different account or widget, or seeing a revised interface. Confirm the provider and search its current documentation for prompt, greeting, launcher, or widget-style controls.
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Why does the bubble remain after I switch it off?
Check the preview, save the change, and confirm that you edited the same website-chat widget installed on the affected site. Another widget or campaign may be displaying a separate message.
Why did the chat icon disappear too?
The help-prompt switch is intended to affect the adjacent bubble. If the icon disappears, review separate visibility, targeting, installation, or widget-selection controls.
Does changing the prompt affect an active conversation?
The help page does not say. Its documented scope is the visibility of the bubble, so do not infer how an in-progress conversation behaves from this setting alone.
Can I use these instructions for any chat product?
No. The menu path and control name are specific to Local Business Pro. Other providers may organize equivalent settings differently.
What if my Local Business Pro labels differ from the article?
The help page was last updated February 1, 2025. Look for the same concepts in the current interface, then consult Local Business Pro’s current documentation if the controls are absent or renamed.
Do I need special hardware or a paid add-on?
No such requirement is documented. The task is an on-screen editor change; the source does not identify hardware, accessories, repair tools, or consumables needed to hide the prompt.
Is joining the partner program required?
No. The partner program is a separate referral opportunity and has nothing to do with changing widget visibility. The vendor states terms of an upfront payout over $250 in onboarding fees and 20% recurring commission on monthly subscriptions, but verify current eligibility and rates.
Frequently Asked Questions
What is the exact Local Business Pro path?
Sign in, open Connect, select Website Chat, choose Edit Style, turn off Show Help Prompt, preview the widget, and save.
Will turning off the prompt remove website chat?
The control targets the bubble beside the chat icon. It is separate from the widget itself, so the intended result is a hidden bubble with the chat entry point retained.
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Can I replace “Need help?” with my own words?
The vendor describes the prompt text as preset. Use the Initial Message setting for a personalized greeting.
Is the prompt enabled by default?
The Local Business Pro Help Center says it is enabled by default, but check your actual switch because accounts and interfaces can differ.
Will hiding the bubble reduce chats?
Local Business Pro says usage may decrease slightly, but it publishes no percentage, test conditions, or independent measurement.
Why can’t I find Show Help Prompt?
You may be using another provider, account, widget, or interface version. Confirm the provider and consult its current documentation.
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One-click scans. No signup required.
Why does the bubble remain after I switch it off?
Check the preview, save, and confirm that you edited the same widget installed on the affected site. A second widget or campaign may be displaying another message.
Why did the chat icon disappear too?
Review separate visibility, targeting, installation, or widget-selection controls; the prompt switch is intended to affect only the adjacent bubble.
Does changing the prompt affect an active conversation?
The help page does not say. It documents bubble visibility only, so do not infer active-conversation behavior.
Can I use these instructions for any chat product?
No. The path and control name are specific to Local Business Pro.
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The Bottom Line
For Local Business Pro, open Connect > Website Chat > Edit Style, switch off Show Help Prompt, preview the widget, and save. The bubble should disappear while the chat icon remains. If your provider or labels differ, identify that provider first and follow its own documentation; use Initial Message when the goal is a different greeting.
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