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For a one-off toxic message or disruptive act in World of Warcraft, report the character from the game client: right-click the player’s name, choose Report Player, select the closest reason, add context when the form permits it, and submit. If the contact continues after you use Ignore or communication limits, stop replying and open a Blizzard Support ticket under World of Warcraft > In-Game Issues > Report a Player > Ongoing Harassment. A ticket should contain a factual timeline, the character name and realm, approximate times, channels, and details showing why the conduct is a continuing pattern.
Reporting asks Blizzard to investigate; it does not guarantee a particular punishment. Blizzard may review chat logs and apply a warning, silence, suspension, or account closure according to the severity and the account’s history. The reported player may be told the reason for a report, but Blizzard does not disclose who submitted it or the result of the investigation.
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Choose the reporting route that matches what happened
Use the shortest route that gives Blizzard enough information to act. An isolated insult, inappropriate phrase, or disruptive incident normally belongs in the in-game report flow. Persistent contact, attempts to evade Ignore, or harassment spread across characters requires a Support ticket so the wider pattern can be examined.
| Situation | First route | Information to prepare | Immediate protection |
|---|---|---|---|
| Single toxic message or disruptive act | In-game Report Player | Closest reason and any detail the form requests | Stop engaging; use Ignore if you do not want further contact |
| Repeated contact after Ignore or communication limits | Support ticket for Ongoing Harassment | Character, realm, approximate time frame, channels, and a factual chronology | Keep the character ignored and do not reply |
| Contact through alternate characters, accounts, or intermediaries | Ongoing-harassment ticket, with the circumvention explained | Each known name or account connection and how the contact continued | Record each occurrence rather than arguing with the sender |
| Public accusation or naming-and-shaming | Do not use the forums as an investigation route | Submit the in-game report or ticket instead | Avoid posting identifying accusations publicly |
Menu wording can differ by region, client version, and game mode. If your screen uses slightly different labels, select the closest available category rather than delaying a report while looking for an exact phrase.
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Protect yourself before escalating
Use Ignore and end the conversation
Place the character on Ignore as soon as you decide that contact is unwanted. Do not answer the harasser, even to demand that they stop. A reply can create more material to sort through and may make the exchange harder to describe objectively. Ignore is an immediate communication measure; it does not replace a report when the conduct violates the rules or keeps recurring.
Keep a factual incident log
Write down the details while they are fresh. Record the character name exactly as displayed, the realm, the approximate date and time, the channel or activity where the contact occurred, and a short description of what happened. Note whether the same person appeared under another character, used another account, or reached you through an intermediary. A simple chronological list is more useful than a long emotional narrative.
Preserve context without provoking contact
Keep any information that helps identify the incident, such as the channel in which it appeared or the sequence of messages. Do not alter the facts to make the case sound stronger, and do not send additional messages to obtain a response. Blizzard can investigate using chat logs; your notes should clarify when and where to look.
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The in-game flow is intended for a discrete message, inappropriate language, or disruptive behavior that you can identify at the time it occurs.
- Locate the player. In chat or another applicable part of the interface, find the offending player’s name.
- Open the player menu. Right-click the name to display available actions.
- Select Report Player. Choose the reporting command in the context menu.
- Pick the closest reason. Select the category that most accurately describes the conduct. Do not choose a more serious category merely because it sounds more likely to produce action.
- Add concise context. If the form provides a details field, state what was said or done, where it happened, and why it was disruptive. Include only information relevant to the incident.
- Submit once. Confirm the report and allow the system to acknowledge it. Blizzard may later send a thank-you message if action is taken.
If the offending player is no longer visible in the original chat, use another applicable player or chat entry in the client when available. Do not create a public post to compensate for a missing menu option; use Support when the in-game route cannot capture an ongoing pattern.
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Escalate ongoing harassment through Support
A continuing pattern needs more room than a short in-game form. Blizzard’s guidance is to ignore the character, avoid replies, and submit a ticket through the Support panel.
- Open the Support panel. It is usually available through the game’s main menu. Exact placement can vary with the client version.
- Choose Contact Support. Start a new support request rather than sending repeated copies of an earlier ticket.
- Select the game and issue path. Choose World of Warcraft > In-Game Issues > Report a Player > Ongoing Harassment, or the closest wording shown in your client.
- Identify the character. Provide the character name and realm. If several characters or accounts are involved, list each one you can identify.
- Describe the time frame. Give approximate dates and times for the first incident, the latest incident, and any important intervening contacts. Exact timestamps are helpful but are not required when you do not have them.
- Explain the pattern. State how contact continued after Ignore or other communication limits, and describe any movement to alternate characters, accounts, or intermediaries.
- Submit a single, complete ticket. Review it for accuracy and send it through the support system.
Do not continue a conversation with the person while the ticket is pending. Keep the character ignored and add new events to your own log. If a later event materially changes the pattern, follow the support system’s instructions for updating the existing request instead of opening several duplicate tickets.
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A support agent needs enough detail to locate the relevant records and understand why the behavior is ongoing. Organize the ticket so the most useful identifiers appear first.
| Field | What to write | What to avoid |
|---|---|---|
| Character and realm | Exact character name and realm for every known participant | Guesses about identity presented as fact |
| Time frame | Approximate dates and times, including your time zone when it helps avoid confusion | A vague statement such as the person does this constantly with no time markers |
| Location or channel | Where the contact occurred, such as a chat channel or activity | Unrelated game history |
| Conduct | A neutral description of the messages or actions and why they were unwanted or disruptive | Insults, threats of punishment, or demands that support staff reach a predetermined result |
| Circumvention | How contact resumed through another character, account, or intermediary after Ignore or another limit | Assumptions about shared ownership that you cannot substantiate |
| Previous action | That you used Ignore and stopped responding, plus any in-game report already submitted | A string of duplicate tickets for the same event |
Keep the account of events chronological. If you are unsure of an exact date, say that it is approximate rather than inventing precision. The purpose is to help Blizzard investigate, not to prove a legal case inside the ticket system.
How Blizzard may handle a report
Blizzard says a Game Master may investigate chat logs and decide whether action is warranted. Enforcement is proportionate to the circumstances and can include a warning, a silence, a suspension, or account closure. Severity and prior account history can affect the decision.
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A report is a request for investigation, not a promise that a sanction will be issued. Blizzard does not disclose investigation findings or the final outcome to the person who reported the conduct. Do not interpret the absence of a follow-up message as proof that nothing was reviewed.
“We’ve modernized how reporting works in-game, making it even easier to report disruptive or poor player behavior.”
— Blizzard Entertainment, An Eye on Player Behavior and Reporting Improvements
Will the reported player know who reported them?
Blizzard may notify the reported player of the reason for a report, but it will not reveal the identity of the reporting player. That distinction means you should write the ticket as though the conduct itself will be examined, without adding details whose only purpose is to identify or embarrass you.
Because the investigation outcome is private, you may receive no explanation of what action, if any, followed. Continue using Ignore and the game’s communication controls rather than trying to obtain a response from the other player.
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Why public naming-and-shaming is the wrong escalation
Blizzard’s forum guidance says forum posts are not an investigation route. Posts that identify and accuse another player can be removed and may themselves be treated as harassment. A public thread also exposes details to people who cannot review the relevant game records.
Use the in-game report for a discrete incident or the Support ticket for an ongoing pattern. Keep the description inside those channels, where it can be evaluated with the available logs and account information.
Write a support ticket that is concise and credible
Separate observations from conclusions
Describe what you saw, when it occurred, and how contact continued. If you believe two characters are connected, explain the observable sequence—such as a new character contacting you immediately after an Ignore—rather than stating account ownership as an established fact.
Use one chronology instead of several emotional retellings
Start with the earliest relevant event, list the later contacts in order, and finish with the most recent occurrence. Remove side conversations that do not help identify the behavior. A shorter ticket with clear identifiers is easier to evaluate than several messages that repeat the same account.
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Blizzard’s Customer Support Interaction Policies classify offensive language, offensive images, threats, repeated tickets, spam, and demands for out-of-scope resolutions as inappropriate conduct that may lead to Battle.net penalties. State the problem firmly without reproducing abusive language unnecessarily, insulting the agent, or insisting on a specific punishment.
When the interface does not match these labels
Support menus and report categories can change by region, client version, and game mode. Look for the same functional choices: a player-report action for a single event, and a contact-support path for an ongoing harassment pattern. If the exact phrase Ongoing Harassment is absent, choose the nearest report-a-player or harassment category and explain in the first sentence that the contact is recurring and continued after Ignore.
If a report form offers no details field, submit the closest accurate reason and reserve the chronology for a Support ticket. If the player is no longer present, do not bait them into returning so you can open the menu; use the ticket route and provide the identifiers you recorded.
Examples of the correct path
One offensive message in a group
Right-click the player’s name in the relevant chat, select Report Player, choose the closest inappropriate-language or conduct reason, add a brief factual note if available, and submit. Ignore the character if you do not want further messages. There is no need to open an ongoing-harassment ticket unless the contact continues or forms a broader pattern.
Messages resume through new characters
Ignore the original character and every new character that contacts you. Record each name, realm, approximate time, and channel. Open the Support path for Ongoing Harassment and explain the sequence showing that the contact resumed after communication limits. Do not answer any of the new characters.
A player is disruptive but does not contact you directly
Use the in-game report against the character involved and select the category that best describes the disruptive conduct. Include the location or activity in the details field when the form allows it. If the conduct becomes a repeated pattern that requires context across incidents, move to a Support ticket.
Quick Recap
Final checklist before you submit
- Have you chosen an in-game report for a single event or a Support ticket for a continuing pattern?
- Did you put the character on Ignore and stop replying?
- Did you record the exact name, realm, approximate times, channels, and sequence of events?
- Did you identify contact through alternate characters, accounts, or intermediaries?
- Is the description factual, chronological, and limited to relevant details?
- Did you avoid duplicate tickets, spam, threats, offensive language, and public naming-and-shaming?
- Did you submit once and accept that Blizzard will not disclose the investigation result?
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