If money has been debited or a payment account may be compromised, contact the affected bank or payment provider immediately, call 1930, and file a complaint through the National Cyber Crime Reporting Portal. Save transaction details and other evidence. Reporting quickly matters, but neither a call nor a complaint guarantees that money will be recovered.
How do I report cyber fraud in India?
Use the route that matches what happened. A person who has lost money or whose financial account or payment instrument is at risk should notify the provider, call 1930, and submit a victim complaint through the portal. If there has been no loss and the reader only wants to flag a suspicious identifier, use the portal’s “Report Suspect” facility instead.
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| Situation | What to do |
|---|---|
| Money was lost, or a financial account or payment instrument may be compromised | Contact the relevant bank or payment provider promptly, call 1930, and file a victim complaint on the portal. Keep the acknowledgement and transaction evidence. |
| A suspicious site, number, handle, email, SMS identifier, or social profile was encountered, with no stated loss | Submit the identifier through the portal’s “Report Suspect” facility. If you are already a victim, use the main complaint route or 1930 as well. |
The portal says complaints are handled by the relevant State or Union Territory police authorities based on the information supplied. It does not promise a particular outcome.
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1Fix the driver behind crashes, sound loss and screen glitches2Clear out junk files and repair common Windows errors3Scan for outdated or missing drivers - takes under a minuteWhat should I do if I lost money to an online scam?
- Contact the affected provider immediately. Use a known official app, phone number, or website for your bank, card issuer, wallet, merchant, or payment provider. Ask it to secure or block the affected account or instrument and register a complaint. Do not rely on contact details sent by the suspected scammer.
- Call 1930 promptly. The Ministry of Home Affairs describes 1930 as a toll-free helpline for assistance in lodging online cyber complaints. The National Cyber Crime Reporting Portal directs victims of cybercrime to report immediately at the portal or 1930.
- File the victim complaint online. Go to cybercrime.gov.in and choose the appropriate cybercrime category. For financial fraud, provide the transaction and provider details requested and attach relevant evidence.
- Keep the records and acknowledgements. Save the portal acknowledgement or complaint reference, your bank or provider’s complaint number, transaction records, and copies of anything you submit.
Calling the helpline and filing online are reporting steps, not a guarantee of a refund. Report to the provider without delay: under the Reserve Bank of India’s directions for unauthorised electronic banking transactions, timing and the circumstances of the transaction affect customer liability. Those directions do not mean every scam payment, particularly a payment the customer authorised, will be reversed.
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How can I recognize a possible cyber fraud?
An unexpected request involving money, payment credentials, or access to an account is a reason to pause and verify before acting. Do not use a phone number, link, or website supplied in the suspicious message to verify the request. Instead, contact the purported bank or service through a channel you already know is official.
If a suspicious approach has involved a phone number, website, messaging handle, email address, SMS identifier, or social-media profile, the portal’s “Report Suspect” facility accepts those kinds of identifiers. Submit what you have without treating the form as a substitute for a victim complaint if money has already been lost.
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What details do I need to file a cybercrime complaint?
Collect what is available; do not delay contacting your bank or calling 1930 while trying to assemble a perfect record. The portal’s checklist asks for information about the incident and, for financial fraud, the relevant transaction particulars.
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- Incident date and time, and a clear account of what happened.
- Bank, wallet, merchant, or other financial provider involved.
- The 12-digit transaction ID or UTR, transaction date, and amount, where applicable.
- Relevant identity and contact details requested in the portal form.
- Supporting material such as transaction receipts, bank statements, emails, URLs, chat transcripts, screenshots, images, or videos.
Keep originals where possible and save copies of submitted material. Do not edit evidence in a way that removes useful details such as dates, sender information, URLs, or transaction identifiers.
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Is 1930 the cyber crime number?
Yes. The Ministry of Home Affairs describes 1930 as a toll-free helpline for help lodging online cyber complaints. For suspected financial cyber fraud, call promptly and also file the complaint through the official National Cyber Crime Reporting Portal. The portal’s “Report Suspect” page states: “If you have become a victim of Cybercrime, please report immediately at https://www.cybercrime.gov.in/ or 1930 National Helpline Number.”
How do I report a suspicious phone number or website?
If you have encountered a suspicious phone number, URL, email ID, messaging handle, SMS header or number, or social-media URL but have not stated a loss, use the portal’s “Report Suspect” facility. Include the identifier and any relevant supporting information the form requests. If you have become a victim, submit a victim complaint through the main portal or call 1930 as well; a suspect report is not a replacement for reporting the harm you experienced.
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Will reporting cyber fraud get my money back?
No reporting channel can promise recovery. The RBI’s customer-protection directions address liability for unauthorised electronic banking transactions, and the result depends on the facts, including responsibility for the transaction and how quickly the bank was notified. For a third-party breach where neither the bank nor customer is at fault, notification within three working days of receiving transaction communication can qualify for zero liability; notification in four to seven working days falls under a limited-liability rule; after seven working days, the bank’s board-approved policy applies. If a customer shared payment credentials, the customer bears the loss until reporting, while losses after the report are borne by the bank under the direction. These rules should not be read as a guarantee that a voluntary payment made in response to a scam will be refunded. Ask the bank to assess the specific transaction under the applicable rules and policy.
What do official figures say about cyber-fraud reporting?
A Ministry of Home Affairs release reported that, as of 30 June 2026, the Indian Cyber Crime Coordination Centre’s Citizen Financial Cyber Fraud Reporting and Management System (CFCFRMS) had helped save more than ₹11,158 crore across more than 32.80 lakh complaints. This is a government-reported system outcome, not an estimate of what any individual complainant can recover. A separate 2022 Ministry release reported 175,494 financial-fraud complaints received from 30 August 2019 to 30 March 2022; it also said the National Crime Records Bureau did not maintain specific data on how many of those complaints had been disposed of. That is historical context, not a current complaint total.
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