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How to Fix an iPhone Touchscreen That Isn’t Responding

Clean and dry the screen, unplug accessories, remove the case and protector, then restart. For a frozen or black-screen iPhone, use the force-restart steps for its model.
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If your iPhone screen is visible but ignores taps, first clean and dry it, unplug accessories, remove the case and screen protector, then restart the phone. If the iPhone is frozen or the display is black, use the force-restart sequence for your model. When these checks do not restore touch, Apple says the device may need service.

First, identify what is happening

Notice whether the display is visible while touch fails, whether taps work only intermittently or in one area, or whether the screen is black and the phone appears frozen. Apple’s touchscreen guidance addresses overly sensitive or intermittent response; a black or frozen phone may need the separate restart procedure. A symptom alone does not establish the cause.

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Try the basic touchscreen checks

  1. Restart the iPhone. If it responds well enough to use the on-screen controls, restart it normally. If it is frozen or the display is black, follow the model-specific force-restart steps below.
  2. Clean and dry the screen. Apple advises making sure the screen is clean and free of debris or water. A microfiber cloth can help with wiping, but it is only a cleaning aid—not a fix for a damaged display or hardware fault. Follow the care guidance for your device and avoid unsupported cleaning methods. Apple’s touchscreen troubleshooting guidance
  3. Disconnect accessories. Unplug Lightning or USB-C accessories and check whether touch response improves. If it does, Apple suggests trying another outlet, cable or charger.
  4. Remove the case and screen protector. Check the bare screen again to see whether touch works more consistently.

Force restart a frozen or black-screen iPhone

Use a force restart when the phone is frozen or its display is black—not as a touchscreen calibration step. The button sequence depends on the model family. Apple’s current model-specific instructions are on its restart an unresponsive iPhone page.

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iPhone 8 or later, including iPhone SE (2nd generation and later)

  1. Quickly press and release the volume-up button.
  2. Quickly press and release the volume-down button.
  3. Press and hold the side button until the Apple logo appears.

iPhone 7 or iPhone 7 Plus

Press and hold the side button and volume-down button together until the Apple logo appears.

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iPhone 6s or earlier, including iPhone SE (1st generation)

Press and hold the Home button and side or top button together until the Apple logo appears.

If the iPhone does not turn on, Apple advises charging it for one hour and then trying again. This applies to a phone that will not turn on, not to an otherwise working screen with failed touch.

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When the touchscreen still does not respond

If touch remains unreliable after the basic checks, Apple says you might need to set up service. A visibly damaged display or a persistent unresponsive area is a reason to stop troubleshooting and arrange an inspection rather than assume a particular fault.

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Apple offers in-person service through an Apple Store or Apple Authorized Service Provider, as well as a mail-in option. Apple needs to inspect the iPhone to provide a personalized estimate; Authorized Service Providers may set their own fees and provide their own estimates. There is no single repair price established for every iPhone. See Apple’s iPhone screen service and repair information for current options.

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Coverage, fees, availability, AppleCare benefits and consumer-law rights depend on the device and location. Apple’s repair page says Apple service and replacement parts are guaranteed for 90 days or the remaining term of the Apple warranty, whichever is longer. Check the terms for your region and situation when arranging service.

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