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How to Fix an iPhone Black Screen: iPhone X and Newer

Try the correct force-restart sequence for iPhone X and newer, then charge for an hour. Learn when recovery mode applies and why Update should come before Restore.
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If your iPhone X or newer has a black, unresponsive screen, quickly press and release Volume Up, quickly press and release Volume Down, then press and hold the Side button until the Apple logo appears. If it still will not turn on, charge it for an hour and try again. Use a computer’s recovery mode only for the startup problems Apple describes; choose Update before Restore because Restore erases the phone.

1. Force-restart the iPhone

For iPhone X and newer Face ID models, use this sequence:

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  1. Quickly press and release the Volume Up button.
  2. Quickly press and release the Volume Down button.
  3. Press and hold the Side button until the Apple logo appears. Apple notes this may take longer than 10 seconds.

This is a force restart, not a factory reset; it does not invoke the data-erasure warning associated with Restore. If the display remains black, move to charging rather than repeatedly trying unrelated button combinations. Apple Support: If your iPhone won’t turn on or the screen is black.

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2. Charge it, then retry

If the phone does not turn on, connect it to power and leave it charging for one hour, then try the force-restart sequence again. If a low-charge battery symbol appears, Apple advises checking the iPhone hardware and charging for 30 minutes or until it starts. Use a compatible cable and power source you already have if possible; charging guidance does not establish that the display itself is working or identify the cause of a black screen. Apple Support’s black-screen and power guidance.

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3. Decide whether recovery mode fits the screen state

Recovery mode is not the next step for every dark display. It is intended for certain startup or update/restore problems, including a device that remains stuck during startup. It requires a cable and a Mac or PC. On a Mac, open Finder; on a PC, open Apple Devices, then follow Apple’s recovery instructions.

If the phone shows an Apple logo and a stalled progress bar

If the Apple logo and progress bar appear during a restore or migration and the bar has not moved for at least an hour, Apple advises connecting the iPhone to a computer and using recovery mode. Choose Update if offered. Apple Support: If your iPhone freezes on the Apple logo.

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If Apple’s startup or update guidance calls for recovery

For iPhone 8 and later, connect the iPhone to the computer, then quickly press and release Volume Up, quickly press and release Volume Down, and press and hold the Side button until the Connect to computer screen appears. Continue with the prompts shown on the computer and Apple’s instructions. Apple Support: If you can’t update or restore your iPhone or iPod touch.

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4. Choose Update before Restore

If the computer offers both choices, try Update first. Restore reinstalls iOS and erases all data on the iPhone, so it is not a data-preserving first attempt. If Update fails and you are considering Restore, weigh that data loss before proceeding. Apple’s recovery instructions.

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5. When to get service

Contact Apple or an authorized service provider if the iPhone still will not turn on after charging and a force restart, recovery mode cannot update or restore it, or a broken button prevents you from entering recovery mode. Apple Support says, “If your iPhone still won’t turn on, you may need a service.” A black screen by itself does not establish whether the cause is software, power, or hardware. Apple Support: If your iPhone won’t turn on or the screen is black; recovery troubleshooting.

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Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.

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