If your Echo Show 5 won’t connect to Wi‑Fi, first check whether another device can use the same network. If it can, troubleshoot the Echo’s Wi‑Fi setting, password, signal, and network band before restarting or resetting it. If other devices also fail, focus on the router or internet connection.
1. Find out whether the problem is the Echo or your network
Try connecting a phone, laptop, or another device to the same Wi‑Fi network. If it also cannot connect or get online, the issue is likely with the home network or internet service rather than the Echo Show 5. Amazon recommends restarting the modem and router; if multiple devices still have connectivity trouble, contact your internet service provider. Amazon’s Wi‑Fi troubleshooting guidance covers these steps.
As an Amazon Associate I earn from qualifying purchases.
If the other device works, continue with the Echo-specific checks below. Note whether the Echo is being set up for the first time or stopped connecting after it had worked, and whether your Wi‑Fi password changed recently; those details help narrow down the likely cause.
Free tools Windows power users keep installed
One-click scans. No signup required.
2. Check the Echo’s Wi‑Fi setting and network
On the Echo Show 5, open Settings, then select Device Options and Network. You can say, “Go to Settings,” or open Settings on the screen. For original Alexa, swipe down from the top; for Alexa+, select Menu, then Settings. Confirm Wi‑Fi is on and select your network. Amazon notes that Echo Show 5 menu items can vary, so follow the labels displayed on your device. Amazon’s instructions for changing Wi‑Fi settings include the screen-device route.
#1 Best Overall
- Official Amazon 22W power adapter for the Echo Show 5 (3rd Gen)
- 5 foot (1.5 Meter) long cord
- UL Listed
- Your network appears: Select it and carefully re-enter the password. If you recently changed the password, update the saved Wi‑Fi settings on the Echo.
- Your network is missing: Refresh the network list or check the advanced Wi‑Fi options. Make sure Wi‑Fi is on and move the Echo closer to the router before trying again.
3. Improve signal and test the other Wi‑Fi band
Amazon recommends keeping the Echo within 30 feet (10 meters) of the wireless router and away from potential sources of interference such as microwaves, baby monitors, and other electronics. Move it closer to the router and retry the connection. Amazon’s Wi‑Fi troubleshooting guidance provides the distance and interference checks.
Echo devices support common dual-band 2.4 GHz and 5 GHz Wi‑Fi networks using 802.11a/b/g/n, but cannot connect to ad-hoc or peer-to-peer networks. If your router shows separate network names for 2.4 GHz and 5 GHz, try selecting the other band. You can also temporarily disconnect some devices to see whether network congestion is contributing to the problem. Amazon’s Wi‑Fi setup guidance covers supported network types and band troubleshooting.
Rank #2
- Official Amazon 22W power adapter for the Echo Show 5 (3rd Gen)
- 5 foot (1.5 Meter) long cord
- UL Listed
4. Restart the Echo or router as appropriate
Restart the Echo Show 5
If the problem occurs during setup, unplug the Echo, wait 30 seconds, and plug it back in. Then try connecting again. Amazon’s setup troubleshooting steps include this restart.
Restart the modem and router
If several devices have lost connectivity, unplug the modem and router for several minutes. Reconnect the modem first and wait for internet service to return; then reconnect the router. Retry the Echo connection once the network is back online. If other devices remain offline, contact your internet provider.
Rank #3
- This power adapter fully supports Echo 1st/2nd Gen, Echo Show 5 (3rd Gen 2023), Echo Show 1st Gen, Echo Plus 1st Gen, Echo Look, Fire TV 2nd Gen, and Echo Link, offering a reliable power solution for your smart home devices.
- With an input of AC 100-240V (50/60Hz) and an output of 15V 1.4A (21W), it delivers consistent power to keep your devices running smoothly. The US wall plug works with US, CA, and MX outlets, paired with a straight DC barrel connector for easy use.
- Built-in intelligent IC chipset provides comprehensive safeguards: over-power, over-current, over-voltage, over-heat, and short-circuit protection, effectively preventing damage to both the adapter and your connected devices.
- The included 5-foot (approx. 1.5m) charging cable offers flexible placement, letting you position your device freely without being restricted by outlet location. Its clean white finish blends seamlessly with any home decor.
- Made with high-quality materials, this adapter is designed for long-term daily use, resisting wear and tear. It serves as an ideal replacement or spare power supply to keep your smart devices powered consistently.
5. Use a phone hotspot to troubleshoot setup
If you are setting up the Echo Show 5 and it still will not connect, try using a phone as a Wi‑Fi hotspot. Amazon lists a phone hotspot as a setup troubleshooting option. If the Echo connects to the hotspot, that points toward a problem with the home router or its settings; if it still cannot connect, the issue may be with the Echo’s setup path. This is a diagnostic inference, not a guarantee of what is faulty. Amazon’s setup guidance describes the hotspot test.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.6. Factory-reset only if the other steps fail
A factory reset erases the Echo’s settings and returns it to setup, so leave it until after the simpler checks and restart. Amazon advises restarting before a full reset: “Before a full device reset, try restarting your device first to resolve most common issues.” Amazon’s reset guidance documents both options.
Rank #4
- Perfect 15W Replacement Charger – Compatible with Echo Show 5 (1st Gen 2019, 2nd Gen 2021), Echo Pop, Echo Dot (3rd/4th/5th Gen 2022), Dot Kids Edition, Echo Spot, Fire TV Cube, and Dot with Clock. A universal power supply designed for your Alexa-enabled smart devices.
- Universal AC 100-240V 50/60Hz input (works globally for home/travel use) | Steady DC 12V 1.25A 15W output that perfectly matches the original power requirements of Alexa Echo devices, ensuring non-stop, lag-free operation.
- Features USA/CA/MX standard plug for direct use in North America, no additional adapter required. Precision DC barrel connector ensures a tight and secure connection, preventing loose contact or unexpected power interruptions during use.
- Extra-long 5FT power cable allows flexible placement of your Echo devices in the living room, bedroom, or desk. Built-in magnetic ring provides anti-interference and stable power transmission, protecting your device from signal disruption.
- Built-in high-grade IC smart chip ensures efficient AC to DC conversion. Full safety protection includes over-power, over-current, over-voltage, over-temperature, and short-circuit protection to safeguard your Alexa Echo and Fire TV Cube devices, providing stable and reliable performance for daily long-term use.
Reset from the screen
- Open Settings.
- Select Device Options, then About this Device.
- Select Reset to Factory Defaults and follow the on-screen instructions. Menu labels can vary by Echo Show 5 software version.
Reset with the buttons
Hold the Microphones & Camera Disable/Enable button and Volume Down button together until the Amazon logo appears, which takes about 15 seconds. Follow the on-screen setup instructions after the device restarts. Amazon’s screen-device reset steps describe this button combination.
Quick Recap
Best Value
- 【COMPATIBILITY】：Power adapter compatible with the Echo Dot 4th Generation, Echo Dot 3rdGeneration, Fire TV Cubte, Echo Show 5 (1st Gen & 2nd Gen), Echo Spot and Echo Dot with Clpck.
- PLEASE MAKE SURE TO CHECK THE OLD ADAPTER AND DEVICE MODEL BEFORE MAKING THE PURCHASE.
- 【Not available】 for DOES NOT FIT Echo 1st & 2nd Gen, Echo Plug 1st & 2nd Gen, Echo 3rd Gen, Echo 4th Gen, Echo Dot 1st & 2nd Gen, TV BOX 1st Gen, Echo TAP, Echo Look, Echo Link, Echo Show 1st & 2nd. Please identify the device model to place an order.
- 【POWER SPECIFICATION】： Input: 100-240V, 50-60HZ. Output: 12V 1.25A 50/60HZ 15W. Total length:5.91ft.Output adapter fits Bluetooth speaker jack size: 3.3mm x 1.7mm Power adapter are made of high quality and materials, ensure efficient and stable transfer rate, and kept in low temperature to charge safely.
- 【MULTIPLE PROTECTION】： Build in IC Smart Chip and Isolating transformer, Adopte thickened metallic pins and Anti-fall outer shell.
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
