OpenText Service Management vs ZentraITSM
| OpenText Service Management | ZentraITSM | |
|---|---|---|
| Free plan | No | |
| Free trial | Yes | |
| Paid from | $19/mo | |
| Platforms | Android, iOS, Web | api, self-hosted, Web |
| Free plan | No | No |
| Non-IT departments | Yes | Yes |
| Service catalog | Yes | Yes |
| Workflow automation | Yes | Yes |
| Employee portal | Yes | Yes |
| Knowledge base | Yes | Yes |
| Asset management | Yes | Yes |
| Deployment | both | both |
| Risk assessment | Yes | |
| Approval workflows | Yes | |
| Change calendar | Yes | |
| Emergency changes | Yes | |
| Change audit trail | Yes | |
| CMDB linking | Yes | |
| Paid from | 19 /user/mo |
Listed together in Best IT SLA Management SoftwareBest IT Change Management SoftwareBest IT Problem Management SoftwareBest Enterprise Service Management Software