Amazon Connect vs Enghouse CCaaS
| Amazon Connect | Enghouse CCaaS | |
|---|---|---|
| Free plan | No | |
| Free trial | Yes | |
| Platforms | Android, api, iOS, Web | api, Web |
| Free plan | No | |
| Inbound calling | Yes | |
| Outbound dialer | Yes | Yes |
| IVR builder | Yes | |
| Digital channel scope | omnichannel | |
| Workforce management | Yes | Yes |
| Edge delivery | Yes | |
| Serverless runtime | Yes | |
| Node.js runtime | Yes | |
| Screen pop | Yes | |
| Click-to-dial | Yes | |
| Supported phone systems | Avaya, Cisco, Alcatel, Microsoft, Siemens | |
| IVR | Yes | |
| Deployment | cloud | |
| Channel coverage | omnichannel | |
| Call recording | Yes | |
| Supervisor tools | Yes | |
| Demand forecasting | Yes | |
| Skills-based scheduling | Yes | |
| Intraday management | Yes | |
| Omnichannel forecasting | Yes | |
| Supported channels | calls, email, chat, social media | |
| Voice channel | Yes | |
| Digital channels | email, SMS, webchat, social media, video, voicemail | |
| Interaction recording | Yes |
Listed together in Best Call Center SoftwareBest Contact Center SoftwareBest Contact Center Workforce Management SoftwareBest Omnichannel Contact Center Software