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Browse AI Robot Stuck on a CAPTCHA? What to Do

A Browse AI CAPTCHA fix depends on whether the robot is training or executing—and on the challenge type. Here’s how to check support, retry training, refresh cookies and escalate.
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If your Browse AI robot stops at a CAPTCHA, first check whether it is stuck while you are creating or retraining it in Robot Studio, or during an execution task. Browse AI’s CAPTCHA-solving feature is for execution—not Robot Studio—and must be enabled by Browse AI support for the specific robot. It is available on paid plans and supports certain reCAPTCHA and hCAPTCHA types, not every challenge.

First, identify when the robot gets stuck

During Robot Studio training or retraining

Browse AI says its CAPTCHA-solving feature is not available while creating a robot in Robot Studio. Retry the training step. If it remains stuck or keeps prompting you to retry, use the Browse AI Chrome Extension to train or retrain the robot instead. Browse AI’s Robot Studio troubleshooting guide covers that recovery path.

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During an execution task

Check what kind of challenge the site is showing. If it is a supported challenge, ask Browse AI support to enable “Solve CAPTCHA” for the affected robot. The feature must be configured by support and is limited to paid plans. It applies during robot execution, not robot creation. Browse AI’s CAPTCHA guide explains the supported types and setup.

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Check whether the CAPTCHA type is supported

Browse AI lists these CAPTCHA types as supported when its feature is enabled:

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  • reCAPTCHA v2: Often displayed as a checkbox labelled “I’m not a robot.”
  • reCAPTCHA v3: Runs in the background and may not show a visible challenge.
  • reCAPTCHA Enterprise.
  • hCAPTCHA: May show an “I am human” checkbox and hCAPTCHA branding.

The same guide lists FunCaptcha, distorted-text challenges, math CAPTCHAs and custom site-specific CAPTCHAs as unsupported. Branding and challenge style can help identify a type. Technical clues include google.com/recaptcha or gstatic.com/recaptcha for reCAPTCHA, hcaptcha.com for hCAPTCHA, and funcaptcha or arkoselabs for FunCaptcha. These are clues, not a guarantee that a challenge can be handled.

Request CAPTCHA support for an eligible robot

  1. Note the affected robot and whether the failure occurs during execution.
  2. Identify the challenge as accurately as you can, including visible branding and what appears on screen.
  3. Contact Browse AI support and ask them to enable “Solve CAPTCHA” for that robot. Specify which robots need the feature and include the challenge details.
  4. After support confirms the configuration, run a test task and check whether the robot proceeds.

If the challenge is FunCaptcha, text, math or a custom CAPTCHA, do not assume the feature will solve it: Browse AI’s guide lists those types as unsupported. Contact support to discuss the particular case.

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Rule out other causes of a stopped robot

A CAPTCHA is only one possible reason a task can fail. Browse AI also identifies website structure changes, expired login cookies, changed loading behavior (including lazy loading or AJAX), and temporary problems on the target site as causes. Its robot troubleshooting guide recommends matching the fix to the failure:

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  • The page layout or HTML changed: Retrain a custom robot, then run a test task.
  • The robot needs a logged-in session: Open the robot’s Settings page, update its session cookies and test again.
  • Content loads differently or slowly: Check the site and task again; a change in lazy loading, AJAX or other loading behavior may require retraining.
  • The target site may be temporarily unavailable: Retry after checking that the site itself loads normally.

For a prebuilt robot that fails, Browse AI directs users to contact support. For a custom robot, seek help if it still fails after retraining, if you need to retrain it more than once a month, or if you are unsure how to make it more resilient.

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Know when the site may block automation

Some sites use stronger bot detection than Browse AI can overcome, particularly high-security sites that require login. Browse AI also says MFA/2FA is unsupported. Its website compatibility guidance recommends testing thoroughly before scaling and monitoring task frequency so activity does not trigger a site’s security measures. A CAPTCHA that keeps returning may therefore reflect a site restriction, rather than a robot-training mistake.

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If you are the person solving Google’s CAPTCHA

If Google shows an “unusual traffic” warning or a CAPTCHA in your own browser, Google’s reCAPTCHA Help advises clicking the reload button to get a new challenge. That advice is for a person completing a browser challenge; it does not enable Browse AI to solve a CAPTCHA during Robot Studio training. Google’s reCAPTCHA Help has the end-user guidance.

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Or skip the browser setup

If your goal is to capture a page as an image or PDF—not to make a Browse AI robot pass a CAPTCHA—ScreenshotNeo offers a website screenshot API. A single GET request can return a PNG, JPEG, WebP or PDF. Its cookie/consent-banner handling and removal of known newsletter popups and chat widgets are separate from CAPTCHA solving: it does not make a Browse AI robot pass a challenge.

Special offer. See more information about Outbyte and uninstall instructions. Please review EULA and Privacy policy.

For example, this cURL request captures a page as WebP. See the ScreenshotNeo API documentation for parameters and options.

curl -G "https://api.screenshotneo.com/v1/shot" -d access_key=YOUR_API_KEY --data-urlencode url=https://stripe.com -o shot.webp

ScreenshotNeo accepts cookie banners and removes more than 60 known consent platforms, newsletter popups and chat widgets before capture; each step can be turned off. Bot checks/CAPTCHAs, blank pages, timeouts, failed loads and cache hits cost nothing, and response headers report the page verdict and billing status. Its MCP server provides take_screenshot, get_page_info and capture_pdf tools for AI agents. The free plan includes 1,000 screenshots per month with no card; paid plans start at $5 for 3,000.

Sign up for ScreenshotNeo’s free plan to get 1,000 screenshots a month with no card.

Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.

Special offer. See more information about Outbyte and uninstall instructions. Please review EULA and Privacy policy.

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