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Repair common Windows errors and clear accumulated junk for a smoother, more stable PC - no reinstall needed.Free scan · no reinstallGorgias is the strongest evidence-backed choice when agents need customer, order, shipping, refund, and order-creation actions inside a support ticket. Re:amaze is better suited to a shared inbox spanning email, social, SMS/MMS, chat, and multiple storefronts. LiveChat is a marketplace-listed live-chat and messaging option. Several other help-desk brands are common in ecommerce discussions, but their current BigCommerce capabilities and prices are not established in the product information available for this guide.
BigCommerce merchants do not have to use one mandatory chat vendor. The platform has a marketplace category for CRM and customer-service apps, so the right choice depends on whether you need a simple storefront widget, commerce-aware ticket handling, a multi-channel inbox, or multi-store administration.
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Quick comparison
| Product | Best fit | BigCommerce workflow documented | Channels or support model | Price information available for 2026 |
|---|---|---|---|---|
| Gorgias | Commerce-aware helpdesk teams | Customer profiles, order and shipping details, order creation, refunds, help-center recommendations | Helpdesk with live-chat listing | $60 recurring monthly and a seven-day trial on a BigCommerce marketplace listing updated April 3, 2026; recheck before purchase |
| Re:amaze | Shared inbox and multiple stores | Native integration, order access and modification from conversations, one-click widget publishing | Email, social messages, SMS/MMS, chats, automation and FAQ chatbots | Not stated in the available product material |
| LiveChat | Storefront live chat and messaging | Listed in the BigCommerce marketplace as an AI-powered live-chat and messaging service | Live chat and messaging | The listing showed a recurring fee, but the amount was not readable in the available detail |
| Zendesk | Existing Zendesk helpdesk users | Current BigCommerce connector details were not established in the available material | Not established in the available BigCommerce-specific material | Not stated |
| Freshdesk | Teams already standardized on Freshworks | Current BigCommerce connector details were not established in the available material | Not established in the available BigCommerce-specific material | Not stated |
| Intercom | Teams centered on proactive messaging | Current BigCommerce connector details were not established in the available material | Not established in the available BigCommerce-specific material | Not stated |
| Kustomer | Large teams evaluating customer-service suites | Current BigCommerce connector details were not established in the available material | Not established in the available BigCommerce-specific material | Not stated |
The first three entries have BigCommerce-specific evidence in the material available for this article. The remaining names are included because merchants commonly encounter them when comparing helpdesks, but no unsupported connector, feature, or price claim is made.
What BigCommerce merchants should compare
Commerce context and actions
A chat bubble is not enough if an agent must leave the conversation to look up an order. The most useful integrations expose the customer profile, order history, shipping information, and actionable controls in the same workspace. Gorgias documents order creation and refunds from the ticket sidebar. Re:amaze describes accessing and modifying orders from conversations.
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Widget versus full support operation
Decide whether you need only a website chat widget or a support system that also handles email, social messages, SMS/MMS, and internal assignment. Re:amaze explicitly describes a unified inbox for those channels. The BigCommerce marketplace describes LiveChat as a live-chat and messaging service. Gorgias documentation in the available material focuses on helpdesk commerce context rather than a complete channel comparison.
Store count and brands
Multiple storefronts change the buying decision. Re:amaze describes multi-store and multi-brand support. Gorgias says additional BigCommerce stores can be connected by repeating the connection process.
Installation and authorization
Re:amaze describes one-click publishing for an embedded BigCommerce widget. Gorgias starts through the BigCommerce App Marketplace; a store owner or administrator authorizes the connection, after which products, customers, and order history are imported.
Total cost and limits
Compare recurring subscription fees with seats, conversation or contact allowances, automation limits, add-ons, and trial terms. Only the Gorgias marketplace listing supplied a specific amount. That listing showed $60 per month recurring and a seven-day trial, updated April 3, 2026. Marketplace prices, currency display, and package limits can change.
1. Gorgias: best for order-aware support tickets
Gorgias is the clearest fit when support agents need to resolve ecommerce issues without switching away from the ticket. Its BigCommerce connection is available on all Helpdesk plans, and connecting requires the store owner or an administrator.
What the integration does
- Matches customer profiles to the BigCommerce store.
- Displays order details and shipping information in the ticket sidebar.
- Allows agents to create orders and process refunds from that sidebar.
- Recommends relevant help-center articles while an agent works on a request.
- Imports products, customers, and order history after authorization.
Setup path
- Open the Gorgias app listing in the BigCommerce App Marketplace.
- Authorize the connection with a BigCommerce store-owner or administrator account.
- Allow the initial import of products, customers, and order history.
- Repeat the connection process for each additional BigCommerce store you want in the helpdesk.
- Confirm that a test customer, order, shipping detail, refund control, and order-creation action appear in the ticket sidebar.
Price information and limits
A BigCommerce marketplace listing displayed a seven-day trial and a $60 recurring monthly fee, with the listing updated April 3, 2026. This is a volatile marketplace snapshot rather than a like-for-like cross-vendor quote; currency presentation, taxes, seat rules, usage allowances, and add-ons were not established.
Who should choose it
Choose Gorgias when the expensive part of support is the agent’s context switch: checking an order, reading shipping details, creating a replacement order, or issuing a refund. It is less clearly suited when your primary requirement is a documented all-channel inbox, because the available Gorgias material does not fully describe its channel packaging.
2. Re:amaze: best for a shared inbox and multiple storefronts
Re:amaze is a strong fit for merchants that want BigCommerce conversations gathered with other customer-service channels or that operate several stores and brands.
Documented BigCommerce capabilities
- Native BigCommerce integration.
- Customer-order access and order modification from conversations.
- One-click publishing of an embedded widget for BigCommerce stores.
- Multi-store and multi-brand support across BigCommerce and other storefronts.
Support workspace
Re:amaze describes a shared inbox covering email, social messages, SMS/MMS, and chats. That makes it a broader operating surface than a site-only chat widget. Automation and FAQ chatbots are also described, allowing routine questions to be handled before an agent takes over.
Rank #2
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Implementation checklist
- Connect the BigCommerce store through the native integration.
- Choose the storefront where the embedded widget should appear.
- Use the one-click publishing flow to place the widget.
- Connect additional stores or brands if conversations need to be managed in one environment.
- Test an order lookup and an order modification from a conversation, then verify routing for email, social, SMS/MMS, and chat.
Price information and limits
No dependable 2026 price, seat allowance, message allowance, trial term, or automation limit was established in the available product material. Those commercial details should not be inferred from the integration description.
Who should choose it
Re:amaze fits teams that want one inbox for several channels, several storefronts, or several brands. It is a particularly natural candidate when an agent should modify an order without leaving the conversation and when the business wants FAQ automation alongside human support.
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3. LiveChat: marketplace-listed live chat and messaging
BigCommerce’s marketplace describes LiveChat as an AI-powered live-chat and messaging service for sales and support. That makes it a relevant candidate for merchants whose first requirement is a customer-facing chat experience.
What is established
- It appears in the BigCommerce marketplace search results.
- The marketplace description positions it for AI-powered live chat and messaging.
- The stated use cases include sales and support.
What is not established
The detailed marketplace page did not return readable content in the available material. The search snippet showed a recurring fee, but not a reliable amount. Current BigCommerce installation steps, order actions, channel coverage, seat rules, automation limits, and trial terms therefore cannot be stated here.
Who should consider it
LiveChat is most relevant when a storefront widget and messaging are the starting point. It should not be treated as equivalent to an order-action helpdesk based only on the marketplace description; the available information does not establish order lookup, refund, or order-creation controls.
4. Zendesk: broader helpdesk alternative
Zendesk is a widely encountered helpdesk name in ecommerce software evaluations. However, the BigCommerce-specific material available for this article does not establish a current connector, installation path, supported order actions, channels, or 2026 pricing.
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What this means for a BigCommerce buyer
There is no evidence here to claim that Zendesk exposes BigCommerce orders in a ticket, publishes a widget through a one-click flow, or supports a particular marketplace fee. Treat it as a broader helpdesk alternative only if your existing operation already uses it; the BigCommerce-specific details need confirmation from current product documentation.
5. Freshdesk: Freshworks helpdesk alternative
Freshdesk is another helpdesk product that may appear in a general customer-service shortlist. The available BigCommerce material does not establish a current integration, commerce actions, channel bundle, plan allowance, or price.
Evidence boundary
No BigCommerce order-sidebar behavior, refund workflow, widget-publishing method, or marketplace listing price can be attributed to Freshdesk from the information available for this guide. Its inclusion here prevents a common category from being mistaken for a verified BigCommerce recommendation.
Rank #3
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6. Intercom: proactive-messaging alternative
Intercom is commonly considered by teams that prioritize proactive customer messaging and conversational support. The available BigCommerce-specific information does not establish whether a current connector provides order context, which storefront channels are supported, or what a 2026 plan would cost.
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Do not assume that a general conversational platform provides the same BigCommerce order access or modification documented for Gorgias and Re:amaze. Those capabilities are not established for Intercom in the material available here.
7. Kustomer: customer-service-suite alternative
Kustomer is another name that can arise in enterprise customer-service comparisons. No current BigCommerce integration details, setup instructions, order controls, channel list, plan limits, or price were established in the available information.
Evidence boundary
Kustomer therefore cannot be ranked on BigCommerce workflow depth in the same way as the first two products. A merchant evaluating it needs current, product-specific confirmation of the connector and commerce actions before treating it as a comparable option.
How to choose by store workflow
Choose Gorgias when tickets must carry commerce actions
Pick Gorgias if the support team’s core tasks are order lookup, shipping questions, refunds, replacements, and creating orders while remaining in the ticket. Its documented sidebar actions are the most concrete commerce workflow in this comparison.
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Pick Re:amaze if email, social messages, SMS/MMS, and chat should arrive in one shared inbox, or if several BigCommerce storefronts and brands need one operating surface.
Choose LiveChat when the widget is the immediate priority
LiveChat is the marketplace-listed candidate whose description is centered on AI-powered live chat and messaging for sales and support. The available details do not establish the deeper order workflow of the first two products.
Be cautious with broad helpdesk shortlists
Zendesk, Freshdesk, Intercom, and Kustomer are recognizable helpdesk or conversational-service names, but the BigCommerce-specific evidence available here is insufficient to compare their connectors, prices, or commerce actions. Do not substitute brand familiarity for a confirmed integration.
BigCommerce installation and validation checklist
- Identify the exact storefronts, brands, and domains that need chat.
- Define the actions agents must perform: order lookup, shipping review, refund, order creation, or order modification.
- List every channel that must share routing: website chat, email, social messages, SMS/MMS, or other messaging.
- Install through the BigCommerce App Marketplace when the product uses that route, and authorize with an owner or administrator account where required.
- Confirm that products, customers, and historical orders import correctly before routing live traffic.
- Run test conversations for a known customer, a recent order, a shipping question, a refund, and an order change.
- Check that the widget appears on the intended storefront and does not load on excluded domains or checkout pages.
- Record recurring fees, trial expiration, seats, conversation or contact allowances, automation limits, and paid add-ons in the purchasing record.
- Repeat the tests for every connected store and brand.
Common failure points
The connector authorizes but customer data is missing
Check that the account used for authorization is the BigCommerce store owner or an administrator, then allow the initial products, customers, and order-history import to finish before testing.
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Agents can see a conversation but not take an order action
Confirm that the selected product and plan expose the required order control. The documented Gorgias workflow includes order creation and refunds; Re:amaze documents order access and modification. A generic chat listing does not prove those actions exist.
The widget appears on one storefront only
Review which store was connected and which domain received the embedded widget. Re:amaze describes one-click widget publishing and multi-store support; Gorgias requires repeating the connection process for additional BigCommerce stores.
The bill is higher than the advertised amount
Separate the marketplace’s recurring base fee from seats, usage, taxes, currency conversion, add-ons, and post-trial pricing. The $60 Gorgias figure is a listing snapshot dated April 3, 2026, not a universal total-cost quote.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Frequently Asked Questions
What is the best live chat software for a BigCommerce store?
Gorgias is the strongest documented choice for support teams that need customer and order context plus order creation and refunds in the ticket sidebar. Re:amaze is stronger for a shared multi-channel inbox and multiple storefronts.
Which BigCommerce chat tool shows order details?
Gorgias documents order details and shipping information in the ticket sidebar. Re:amaze documents customer-order access and modification from conversations.
Can agents issue refunds without leaving the helpdesk?
Gorgias documents processing refunds from the ticket sidebar. The available material does not establish the same refund control for LiveChat or the other broad helpdesk names listed.
Which option supports multiple BigCommerce stores?
Re:amaze describes multi-store and multi-brand support. Gorgias says additional BigCommerce stores can be connected by repeating its connection process.
Is there a free BigCommerce live-chat plan?
No free plan is established in the available product information. The only specific offer supplied is a seven-day trial attached to a Gorgias marketplace listing.
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How much does Gorgias cost for BigCommerce?
A BigCommerce marketplace listing updated April 3, 2026 displayed a $60 recurring monthly fee and a seven-day trial. Because marketplace pricing can change, that figure should be treated as a dated listing snapshot.
Best Value
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Does LiveChat provide BigCommerce order actions?
The marketplace description establishes AI-powered live chat and messaging for sales and support, but the available detail does not establish order lookup, refund, order creation, or order modification.
What should a small store install first?
Start with the workflow that causes the most support friction. If agents repeatedly leave chat to handle orders, Gorgias has the clearest documented commerce actions. If messages arrive from many channels or stores, Re:amaze’s shared inbox model is more directly aligned.
Frequently Asked Questions
What is the best live chat software for a BigCommerce store?
Gorgias is the strongest documented choice for support teams that need customer and order context plus order creation and refunds in the ticket sidebar. Re:amaze is stronger for a shared multi-channel inbox and multiple storefronts.
The Tool Desk
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Gorgias documents order details and shipping information in the ticket sidebar. Re:amaze documents customer-order access and modification from conversations.
Can agents issue refunds without leaving the helpdesk?
Gorgias documents processing refunds from the ticket sidebar. The available material does not establish the same refund control for LiveChat or the other broad helpdesk names listed.
Which option supports multiple BigCommerce stores?
Re:amaze describes multi-store and multi-brand support. Gorgias says additional BigCommerce stores can be connected by repeating its connection process.
Is there a free BigCommerce live-chat plan?
No free plan is established in the available product information. The only specific offer supplied is a seven-day trial attached to a Gorgias marketplace listing.
The Tool Desk
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A BigCommerce marketplace listing updated April 3, 2026 displayed a $60 recurring monthly fee and a seven-day trial. Because marketplace pricing can change, that figure should be treated as a dated listing snapshot.
Does LiveChat provide BigCommerce order actions?
The marketplace description establishes AI-powered live chat and messaging for sales and support, but the available detail does not establish order lookup, refund, order creation, or order modification.
What should a small store install first?
Start with the workflow that causes the most support friction. If agents repeatedly leave chat to handle orders, Gorgias has the clearest documented commerce actions. If messages arrive from many channels or stores, Re:amaze’s shared inbox model is more directly aligned.
Quick Recap
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
