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A free scan shows the junk files, broken settings and background clutter dragging Windows down - then fixes them in one click.Free scan · Windows 10 & 11Start by identifying what is failing: a missing icon, a disabled extension, capture on one page, or only Full Page or Selected Area. If those two modes fail only on a Chrome-restricted page, the extension may be working normally. Otherwise, check Chrome and extension updates, site access and extension status before reinstalling.
Identify what is failing
Try to distinguish the symptom before changing settings. Does the extension icon appear? Does its popup open? Does capture fail everywhere or only on one website? Are only Full Page or Selected Area unavailable, or does recording fail while screenshots work?
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- Icon missing: Look in Chrome’s Extensions menu; the extension may simply be unpinned.
- Extension disabled or showing an error: Check its status in Manage extensions.
- Only one site is affected: Check site access and whether the page is restricted.
- Only Full Page or Selected Area is unavailable: Check whether the page is one on which Chrome restricts extension scripts.
- Recording alone fails: Check setup and camera or microphone permissions as relevant to recording; these are not general fixes for screenshot capture.
Restart Chrome and install updates
- Restart the computer, then reopen Chrome and test again.
- In Chrome, open ⋮ > Help > About Google Chrome and let Chrome check for updates. Follow any prompt to relaunch.
- Check that Awesome Screenshot is up to date in the Chrome Web Store, then restart Chrome and retry the same action.
This is the vendor’s recommended starting sequence, but it does not establish the cause of every failure.
Check whether the page restricts capture modes
Chrome restricts extension scripts on some browser pages, including URLs beginning with chrome://, Chrome Web Store pages, browser settings, and other extensions. If Full Page or Selected Area is unavailable only there, that restriction may explain the behavior rather than a damaged installation. Awesome Screenshot explains these restrictions and workarounds.
#1 Best Overall
- 【1080P 60FPS Video Capture Card】 This HDMI game capture card is based on USB3.0 high speed transmission port, input resolution up to 4K@30HZ, output resolution up to 2K@30Hz or 1920×1080@60Hz. Type c and USB interface can meet most of the devices in daily life. Easily meet the online capture, real-time recording, online meetings, live gaming and other functions, so you have a better visual enjoyment. Note: For capture use only; requires capture software to function and is not intended for direct screen casting to a monitor or TV
- 【Ultra Low Latency Screen Sharing】 HDMI capture card is made of good quality aluminum alloy with strong heat dissipation, allowing you to enjoy ultra low latency while live gaming or video recording or live streaming, avoiding blue screens and lag. This HDMI to USBC capture card supports easy recording of good quality audio or HD video and transferring it to your computer or streaming platform, allowing you to record 60 fps HD video directly on your hard drive and real-time preview
- 【Plug and Play, Easy to Carry】 This HDMI 1080P video capture card does not require any additional drivers or external power supply, just plug and play for fast capture. The capture card is small and lightweight, so you can put it in your bag for emergencies, making it very portable for outdoor live streaming. It's also a great way to share content in game recording, video conference, video recorder and online teaching
- 【Wide Compatibility USB Capture Card】 Easily streams to Facebook, Youtube or Twitch. With the connection, this HDMI to USB C/3.0 video capture devices can be working on several Operating Systems and various software: Windows 7/ 8/ 10, Mac OS or above, Linux, Android, Laptop, Xbox One, PS3/PS4/PS5, Camera, DVDs, Set Top Box, Webcame, DSLR, Switch/Switch 2, TV BOX, HDTV, Potplayer/VLC, ZOOM, OBS Studio etc.
- 【Package Content & Note】 1x HD Audio Capture Card , 1x USB 3.0 to USB C Adapter (A-side 3.0, B-side 2.0), 1x user manual. Please note that you need to restart the OBS Studio software after the audio setup is complete, otherwise it will result in no sound output. When using an adapter, if the device is recognized as USB 2.0, try using the other side with the USB-C port. Simply flip the capture card and reconnect it to be recognized as USB 3.0
On a restricted page, try Visible Part or Entire Screen & App Window, then crop the result. For selected-area capture on such pages, the vendor suggests its desktop app. If a mode is available but captures an ordinary website incorrectly, send the page URL to the vendor through extension Feedback or its website.
Verify extension status and site access
- Open Chrome’s puzzle-piece Extensions menu and choose Manage extensions. You can also enter
chrome://extensionsin the address bar. - Confirm that Awesome Screenshot is enabled. If Chrome identifies it as unsupported or corrupted, follow the available status or repair prompt.
- If the problem occurs only on certain websites, inspect the extension’s Site access setting. Chrome can allow access on the current site, selected sites, or all sites; choose the narrowest access that meets your needs.
- If the icon is not visible in the toolbar, open the Extensions menu and use its pin control to show it.
Chrome can offer Repair for a corrupted extension. A work or school administrator may also restrict extensions or their site access; contact your IT administrator rather than trying to bypass managed-device policy. See Chrome’s extension management guidance for current controls.
Rank #2
- [Enhanced 4K-1080P Video Capture Experience] Capture the Magic: Elevate your video recordings to new heights with our upgraded anti-static 1080P Video Capture Card. Immerse yourself in stunning visuals, supporting HDMI input at 4K 60FPS and USB output for capturing in 1080P, complete with rich stereo sound. Enjoy crystal-clear video recordings, dynamic gaming live streams, and professional conference broadcasts. Note: HDMI resolution: Max input can be 3840×2160@30Hz / Video output resolution: Max output can be 1920×1080@30Hz
- [Seamless Real-Time Preview] Stay in the Moment: Our advanced ultra-low latency technology ensures seamless real-time transmission of video streams. Experience instant, lag-free previews, allowing you to capture every detail precisely. Effortlessly record video directly to your hard disk, all without compromising on quality or introducing any delays.
- [Versatility and Broad Compatibility] Your Creative Hub: Connect your DSLR, camcorder, or action camera to a wide range of operating systems, including Windows, MacOS, and Linux. Unlock a world of possibilities with real-time streaming to popular platforms like Twitch, Youtube, OBS, Zoom, Potplayer, and VLC, giving you the tools to share your content effortlessly.
- [Effortless Plug and Play] Simplicity Redefined: Say goodbye to complex installations. Our plug-and-play design eliminates the need for drivers or external power supplies. Seamlessly integrate high-definition acquisition into various scenarios, whether it's educational recordings, immersive gaming, precise medical imaging, captivating live streams, or professional broadcasting.
- [Seize Every Detail with Precision] Unleash your creativity and attention to detail with our video capture card. Capture every nuance, every color, and every moment with precision, thanks to the enhanced capabilities of our technology. Whether you're a content creator, a gamer, or a professional, our capture card empowers you to seize the finest elements and bring them to life in your recordings and live streams.
Toggle, reinstall, and test for conflicts
- In ⋮ > Extensions > Manage extensions, turn Awesome Screenshot off, then on again. Test the same page and capture mode.
- If it still fails, remove the extension, install the latest version again from the Chrome Web Store, and restart Chrome.
- Create a new Chrome profile and install only Awesome Screenshot. Test there before adding other extensions.
- If it works in the clean profile, another extension or a profile-specific setting may be involved. Re-enable or add extensions systematically to identify a conflict, then report a confirmed conflict to the vendor.
The vendor recommends a clean profile to investigate conflicts; it cannot identify the cause on your particular device without details such as the error, Chrome version, affected page, and whether the device is managed. Its troubleshooting guidance was updated September 28, 2025: Awesome Screenshot: screenshot or recording options stop working.
Give support evidence that helps diagnose the failure
If the steps above do not resolve it, send the vendor screenshots of any error or a shareable recording of the failure. Keep the cursor visible and show when the problem occurs. For a page-specific capture problem, include the page URL. If recording itself is broken, use another way to capture evidence if necessary.
Rank #3
- 【4K HDMI Input, 2K@30Hz Recording】Powered by a true USB 3.0 high-speed interface, the capture card supports up to 4K@30Hz HDMI input and records at 2K@30Hz or 1080P@60Hz. Perfect for gamers, streamers, and professionals who need crisp, smooth video for live streaming, gameplay recording, or online meetings.
- 【Ultra Low Latency Screen Sharing】Built with a premium aluminum alloy shell and advanced chipset for stable heat dissipation, ensuring ultra-low latency transmission. Capture high-quality video and dual-channel audio in real time—no lag, no frame drop—ideal for Twitch, YouTube, or OBS streaming.
- 【Easy Plug and Play, Compact & Portable】No driver or external power required—just plug and play via USB 3.0 or Type-C connection to your Windows or macOS computer. Lightweight and compact design makes it easy to carry for outdoor streaming, live shows, or mobile recording setups.
- 【Wide Compatibility & Multi-Device Support】Compatible with Windows 7 8 10 11, macOS, Linux,Android and supports most popular software such as OBS, Zoom, VLC, Twitch Studio, and more. Works seamlessly with PS4, PS5, Xbox, Switch, DSLR cameras, TV boxes, and other HDMI-output devices for streaming to YouTube, Twitch, etc.
- 【What You Get】Includes: HDMI Capture Card, USB 3.0 to USB-C Adapter, User Manual. Tips: Make sure your tablet’s OTG function is enabled before connecting. Test your HDMI device with a monitor first to confirm video and audio output, then connect to the Video Capture Card for recording.
The vendor lists its desktop app, website recorder, and extensions for other browsers as software workarounds. The cited guidance does not establish current feature parity, pricing, or program terms for those alternatives, so check the relevant product information before switching.
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If you need a screenshot of a website rather than a repair to Awesome Screenshot, ScreenshotNeo can return a screenshot or PDF from one GET request. For example, this cURL command saves a WebP image:
Quick Recap
Best Value
- AV TO USB Converter: Capture videos and audios from VHS, VCR, Hi8, DV tapes to a PC, with the help of our USB Video Converter. Save room while digitizing your favorite old memories
- Quality Capture Card: Our USB Video Capture Card converting anolog RCA composite input into HD 720P USB output and capturing audio without any sound card. Advanced signal processing technology provides you with great precision, colors, resolutions, and details.
- Plug and Play: Automatically install the driver once you hook up this RCA to USB Converter to a PC. No external power is needed. User-friendly and easy to operate
- Wide Compatibility: The Video Capture Card can work with video devices with RCA connector or S-Video connector, such as VHS, VCR, Hi8, camcorder, compatible with Windows and Mac OS. Support video formats like NTSC, PAL, and support brightness, contrast, hue, and saturation control
- Note: The Video Converter is used with acquisition software. We recommend OBS Studio or PotPlayer for Windows, and QuickTime Player for Mac. They can be downloaded for free online. Please operate according to the steps in User Manual or contact us if you have any questions
Rank #4
- 【1080P HD High Quality】Capture resolution up to 1080p for video source and it is ideal for all HDMI devices such as PS4, PS3, Xbox One, Xbox 360, Wii U, DVDs, DSLR, Camera, Security Camera and set top box. Note: Video input supports 4K30/60Hz and 1080p120/144Hz. Does not support 4K120Hz/144Hz. Output supports up to 2K30Hz.
- 【Plug and Play】No driver or external power supply required, true PnP. Once plugged in, the device is identified automatically as a webcam. Detect input and adjust output automatically. Won't occupy CPU, optional audio capture. No freeze with correct setting.
- 【Compatible with Multiple Systems】suitable for Windows and Mac OS. High speed USB 3.0 technology and superior low latency technology makes it easier for you to transmit live streaming to Twitch, Youtube, Facebook, Twitter, OBS, Potplayer and VLC.
- 【HDMI LOOP-OUT】Based on the high-speed USB 3.0 technology, it can capture one single channel HD HDMI video signal. There is no delay when you are playing game live.
- 【Support Mic-in for Commentary】Rybozen capture card has microphone input and you can use it to add external commentary when playing a game. Please note: it only accepts 3.5mm TRS standard microphone headset.
curl -G "https://api.screenshotneo.com/v1/shot" -d access_key=YOUR_API_KEY --data-urlencode url=https://stripe.com -o shot.webpSee the ScreenshotNeo API documentation for setup and options. It removes known cookie and consent banners, newsletter popups, and chat widgets before capture; bot checks, blank pages, failed loads, timeouts, and cache hits are not billed. It also offers an MCP server for AI agents, and includes 1,000 screenshots per month free with no card; paid plans start at $5 for 3,000 screenshots. Sign up for ScreenshotNeo’s free plan.
The Tool Desk
Outbyte PC Repair FREEClear out junk files and repair common Windows errorsFree Scan →Outbyte Driver Updater FREEFix the driver behind crashes, sound loss and screen glitchesFind Drivers →Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
