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Assume an AI chatbot conversation is not confidential unless the specific service clearly promises otherwise. A chatbot may collect and store what you type, and its provider’s rules determine whether content can be used for model improvement, reviewed for safety, retained, or shared with service providers. The exact practices vary by product, account type, settings, and jurisdiction.
What “not private” means for a chatbot conversation
Chatbots can feel like private confidants, but the interface is a service that receives and processes your input. The Office of the Privacy Commissioner of Canada warns that personal information may be collected and stored, potentially used for training or profiling, and potentially disclosed. Those are risks to check for, not proof that every chatbot does all of these things.
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Privacy also has several distinct parts: whether a provider can use chats to improve models, how long it retains them, who can access them for safety or support, and whether information is shared with service providers. A control that affects one part does not necessarily change the others.
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It depends on the provider’s current terms, the kind of account you use, and the settings available to you. Do not assume that every service trains on every conversation, or that turning off a model-improvement option deletes existing data or prevents all other processing.
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The U.S. Federal Trade Commission says providers must honor their privacy commitments, including promises about using customer data to train or update models. Its January 2024 guidance states, “There is no AI exemption from the laws on the books.” This describes the FTC’s regulatory position; it is not a finding that every provider has broken the law. Read the FTC’s guidance on AI companies’ privacy and confidentiality commitments.
What regulators have said—and what they have not established
FTC inquiry announced in September 2025
The FTC sought information from seven consumer-facing chatbot providers about topics including how they process or share personal information from conversations and how they disclose data practices. The inquiry was information-gathering, not a ruling that the firms violated privacy law. Its seven recipients were Alphabet, Character Technologies, Instagram, Meta Platforms, OpenAI, Snap, and X.AI. The FTC announcement describes the scope.
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California guidance in January 2025
California Attorney General Rob Bonta said existing California laws apply to AI development and use, and the office highlighted privacy and autonomy risks in healthcare uses. The advisories are expressly non-comprehensive; they are not a complete account of the law for every person, service, or jurisdiction. See the California Attorney General’s consumer alerts.
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The Office of the Privacy Commissioner of Canada recommends limiting personal information shared with chatbots and reviewing privacy settings. Its guidance is useful for reducing exposure, but it does not promise that a conversation becomes confidential. Read Your privacy and AI chatbots, modified May 6, 2025.
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How to check a chatbot’s privacy controls
Before relying on a setting, check the service’s current consumer or business terms and privacy policy. Look for answers to these questions:
- Can prompts or responses be used to improve models, and does the answer differ by account type or setting?
- How long are chats and associated account data retained? What happens when you delete a conversation?
- Are temporary sessions available, and what do they change about history, retention, or model improvement?
- Can people access conversations for safety review, support, or other operational purposes?
- Does the provider share data with service providers, and for what purposes?
- What account, age, or parental controls apply?
- Which jurisdiction and terms govern your account?
Check the service’s own current documentation for the answers; the regulator sources cited here do not provide a current side-by-side comparison of named chatbot services.
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How to reduce what you expose
- Leave out sensitive details. Do not enter passwords, payment details, government identifiers, private medical records, or information that could put you or someone else at risk.
- Remove identifying context. Use an alias and change names, locations, dates, or other details when the exact facts are not needed to answer your question.
- Review settings before chatting. Check controls for model improvement, history, and temporary sessions, and read what each control actually changes.
- Delete history where the service allows it. Treat deletion as a way to manage visible account history, not as proof that every copy or record has been erased.
- Use an appropriate account. If you are handling work or client information, follow your organization’s approved tools and policies rather than assuming a personal chatbot account is suitable.
These precautions reduce the amount of information exposed; they do not create legal confidentiality or guarantee that data is never retained or processed. The Canadian privacy commissioner’s consumer recommendations include sharing less personal information, avoiding sensitive or identifying details, using aliases or changed details, deleting history where possible, and reviewing privacy settings.
When not to use a chatbot for a secret
If disclosure could cause financial, legal, medical, employment, or personal harm, do not paste the underlying sensitive information into a general-purpose chatbot. Ask a professional through an appropriate confidential channel, or describe the problem in broad, non-identifying terms. A privacy setting is not the same as a confidentiality agreement, professional privilege, or a promise that a human will never access the content.
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