Freedom251 › Fitness CRM Software
Zalio
What Zalio is
Zalio is web-based gym software that combines member retention and lead follow-up in one CRM. Its retention signals examine attendance changes, engagement, payment friction, and recent conversations to identify members who may leave and show why they surfaced. For new business, Zalio gathers website, social, referral, and other inbound enquiries into one sales pipeline, with fast-response workflows. It can start routine conversations while giving staff context when human judgment or relationship-building is needed. Integrations are configured around each gym’s current setup, and the service works alongside existing membership and booking tools. Zalio says its team builds the workspace, connects lead sources, and writes initial messages, with most gyms live within five business days. The gym owns its data and conversations, according to the company. The service costs $299 a month, billed monthly, with cancellation anytime and no lock-in contract. A 7-day trial is available, but there is no free plan.
Who it suits
Zalio suits independent gyms that want retention signals and lead follow-up in one CRM. It is also aimed at gyms keeping their existing membership and booking tools.
What it does well
- Combines retention and lead follow-up
- Identifies reasons members may leave
- Supports website and social lead capture
- SMS and email automation included
- 7-day trial available
What to know first
- No free plan
- Costs $299 a month
- Web platform only
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Zalio CRM | per month; cancel anytime, no lock-in contract · Retention signals and member follow-up · Lead inbox and fast-response workflows | $299 a month |
As zalio.ai lists them, read 3 Oct 2026. The maker's own page has the final word.
Verdict
Zalio brings gym retention and enquiry handling into one workspace, with automated follow-up and staff context. Its paid web CRM is designed for independent gyms and can be set up around existing systems.
Facts from Zalio's own pages
- Churn signals
- It combines attendance changes, engagement, payment friction and recent conversations to identify members who may leave and explain why they surfaced. · zalio.ai, 3 Oct 2026
- Data control
- The company says the gym owns its data and conversations, and documents data access, consent, retention and integration permissions during setup. · zalio.ai, 3 Oct 2026
- Founder
- Zack Leaudais is Zalio’s founder and a co-owner of Momentum Health + Fitness on the Central Coast of New South Wales. · zalio.ai, 3 Oct 2026
- Headquarters
- Central Coast of New South Wales, Australia · zalio.ai, 28 Sept 2026
- Human review
- The product starts routine conversations and gives staff context for situations that need human judgment and relationships. · zalio.ai, 3 Oct 2026
- Integrations
- Available integrations are configured to match each gym’s current setup, and Zalio works alongside existing membership and booking tools. · zalio.ai, 3 Oct 2026
- Intended customers
- Zalio says it is built for independent gyms and describes the product as a retention and lead CRM. · zalio.ai, 3 Oct 2026
- Lead follow-up
- Zalio brings website, social, referral and other inbound enquiries into one pipeline and supports fast-response workflows. · zalio.ai, 3 Oct 2026
- Privacy
- Zalio says it does not sell personal information and may process information outside Australia using appropriate safeguards where required. · zalio.ai, 3 Oct 2026
- Privacy rights
- Users may request access, correction or deletion of personal information by emailing [email protected]. · zalio.ai, 3 Oct 2026
- Product
- Zalio is gym software that combines retention and lead follow-up in one CRM. · zalio.ai, 3 Oct 2026
- Security
- Zalio says sensitive credentials and connected-service secrets are encrypted at rest and communications use TLS encryption in transit. · zalio.ai, 3 Oct 2026
- Setup
- Zalio says its team builds the workspace, connects lead sources and writes initial messages, with most gyms live inside five business days. · zalio.ai, 3 Oct 2026
- Support
- Privacy and terms questions can be sent to [email protected]. · zalio.ai, 3 Oct 2026
Where Zalio stands on Freedom251
- Fitness CRM Software#24 of 27