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WalkMe

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What WalkMe is

WalkMe is a digital adoption platform for understanding how people use software and guiding them through applications and workflows. It offers in-app steps, onboarding tours, tooltips, notifications, and workflow automation. Analytics cover app and content engagement, user flows, behavioral segments, tracked events, and reports. Contextual AI assistance can be pinned, proactive, or requested on demand, and the platform also lists AI analytics. WalkMe connects enterprise applications and data sources, with supported application examples including SAP, Salesforce, Workday, Microsoft Dynamics 365, and ServiceNow. It supports employee functions such as HR, sales, IT, and customer care, as well as customer-facing applications and websites. Native SDK campaigns are supported in native and hybrid iOS and Android apps. Listed security controls include SSO, MFA, session timeouts, activity logs, censorship controls, proxy support, and end-user ID hashing. WalkMe lists static file self-hosting and US and EU data centers, with regional differences in capabilities. Pricing is on request; there is no free plan.

Who it suits

WalkMe suits organizations guiding employees through software in functions such as HR, sales, IT, and customer care. It also has an edition for customer-facing applications and websites.

What it does well

  • Offers step-by-step guidance, tours, and workflow automation.
  • Analytics include flows, behavioral segments, and tracked events.
  • Supports native and hybrid iOS and Android campaigns.
  • Lists SSO, MFA, and activity logs.

What to know first

  • No free plan is listed.
  • Pricing is available only on request.
  • Regional data centers have different capabilities.

Limits

Both listed editions require a quote. Each plan allows up to 10 behavioral segments per system and 50,000 users per segment; the employee plan lists SAP GUI support for Windows v7.70 and higher.

Plans

PlanBilled and limitsPrice
WalkMe Digital Adoption Platform (customer)Quote required · behavioral segments: up to 10 per system and 50,000 users per segmentOn request
WalkMe Digital Adoption Platform (employee)Quote required · behavioral segments: up to 10 per system and 50,000 users per segment · SAP GUI support: Windows v7.70 and higherOn request

As walkme.com lists them, read 29 Sept 2026. The maker's own page has the final word.

Getting started

  1. Visit the WalkMe Digital Adoption Platform website.
  2. Choose the customer or employee edition that fits your audience.
  3. Contact WalkMe for pricing and plan details.
  4. Use the web platform or review its listed platform options, including mobile SDK support and self-hosting.

Verdict

WalkMe combines in-app guidance, automation, analytics, and contextual AI for employee and customer-facing software. Organizations should note that pricing requires a quote and there is no free plan.

Questions

Does WalkMe have a free plan?

No. WalkMe is listed as paid, with pricing available on request.

What platforms does WalkMe support?

Listed platforms are Android, API, extension, iOS, macOS, self-hosted, web and Windows.

Which applications does WalkMe present solutions for?

Examples include SAP, Salesforce, Workday, Microsoft Dynamics 365 and ServiceNow.

Can WalkMe support mobile apps?

Its native SDK supports campaigns in native and hybrid iOS and Android apps.

What are the listed plan limits?

Both customer and employee editions allow up to 10 behavioral segments per system and 50,000 users per segment. The employee edition lists SAP GUI support for Windows v7.70 and higher.

Where is WalkMe based?

WalkMe is headquartered in Tel Aviv-Yafo, Israel, and says it was founded in 2011.

Facts from WalkMe's own pages

AI assistance
WalkMe lists pinned, proactive, and on-demand contextual AI assistance, plus AI analytics. · walkme.com, 29 Sept 2026
Analytics
Its analytics include application and content engagement insights, flow analytics, behavioral segments, tracked events, and reports. · walkme.com, 29 Sept 2026
Company history
WalkMe says WalkMe Inc. was founded in 2011. · walkme.com, 29 Sept 2026
Compliance
WalkMe’s Trust Center lists ISO/IEC 27001:2022, SOC 2 Type 2, FedRAMP Moderate, GDPR, HIPAA, and other compliance resources. · trust.walkme.com, 29 Sept 2026
Founded
2011 · walkme.com, 23 Sept 2026
Guidance
The platform offers step-by-step in-app guidance, onboarding tours, tooltips, notifications, and workflow automation. · walkme.com, 29 Sept 2026
Headquarters
Tel Aviv-Yafo, Israel · walkme.com, 23 Sept 2026
Hosting and deployment
WalkMe lists static file self-hosting and US and EU data centers, with different features and capabilities by region. · walkme.com, 29 Sept 2026
Integrations
WalkMe says it can connect enterprise applications and data sources, and its pricing page names AWS, AzureBlob, and GoogleCloud among cloud provider connections. · walkme.com, 29 Sept 2026
Mobile support
The pricing page says its native SDK supports mobile campaigns in native and hybrid iOS and Android apps. · walkme.com, 29 Sept 2026
Purpose
WalkMe says its platform provides visibility into software use and tools to deliver guidance and automations across applications and workflows. · walkme.com, 29 Sept 2026
Security controls
Listed controls include SSO, MFA, configurable session timeouts, activity logs, censorship controls, proxy support, and end-user ID hashing. · walkme.com, 29 Sept 2026
Support and developer resources
WalkMe links to a Help Center, community, and Developer Hub with API reference and guides. · walkme.com, 29 Sept 2026
Supported application examples
WalkMe presents solutions for SAP, Salesforce, Workday, Microsoft Dynamics 365, and ServiceNow. · walkme.com, 29 Sept 2026
Target customers
WalkMe describes use across employee functions including HR, sales, IT, and customer care, and also offers a customer-facing applications and websites edition. · walkme.com, 29 Sept 2026

Where WalkMe stands on Freedom251

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